Global Customer Symptom Code (GCSC) Chart
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Global Customer Symptom Code Chart
| Customer Symptom | Action |
|---|---|
| Comfort and Entertainment > Seats > Front Driver > Power Function | GO to Pinpoint Test CM |
| Comfort and Entertainment > Audio > Speaker > No Sound | GO to Pinpoint Test CG |
| Driver Aid and Information > SYNC > Turn by Turn Navigation > Inoperative | GO to Pinpoint Test AT |
| Driver Aides and Information > Speed Control > Controls > Inoperative | GO to Pinpoint Test BH |
| Driver Aides and Information > Speed Control > Controls > Inoperative | GO to Pinpoint Test BZ |
| Driver Aides and Information > Speed Control > Controls > Inoperative | GO to Pinpoint Test CA |
| Driver Aides and Information > Speed Control > Controls > Inoperative | GO to Pinpoint Test CC |
| Driver Aides and Information > Speed Control > Controls > Inoperative | GO to Pinpoint Test CH |
| Driver Aides and Information > Blind Spot (BLIS)/Cross Traffic > Performance > Inoperative | GO to Pinpoint Test BG |
| Driver Aides and Information > Park Assist > Performance > Inoperative | GO to Pinpoint Test BZ |
| Driver Aides and Information > Park Assist > Performance > Inoperative | GO to Pinpoint Test CA |
| Driver Aides and Information > Park Assist > Performance > Inoperative | GO to Pinpoint Test CC |
| Driver Aides and Information > Park Assist > Performance > Inoperative | GO to Pinpoint Test CH |
| Driver Aides and Information > Steering Wheel Controls > Controls > Inoperative | GO to Pinpoint Test AR |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > 4X2/4X4 > Inoperative | GO to Pinpoint Test BA |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > 4X2/4X4 > Inoperative | GO to Pinpoint Test BI |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Inoperative | GO to Pinpoint Test AN |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Inoperative | GO to Pinpoint Test AO |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Inoperative | GO to Pinpoint Test BI |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Inoperative | GO to Pinpoint Test CS |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Stays On | GO to Pinpoint Test AN |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > AdvanceTrac/Traction Control > Stays On | GO to Pinpoint Test AO |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Airbag > Inoperative | GO to Pinpoint Test O |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Airbag > Inoperative | GO to Pinpoint Test CB |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Airbag > Stays On | GO to Pinpoint Test O |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Electronic Throttle Control (Wrench Image) > Inoperative | GO to Pinpoint Test AJ |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Electronic Throttle Control (Wrench Image) > Stays On | GO to Pinpoint Test AJ |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Anti-Lock Brake System > Inoperative | GO to Pinpoint Test N |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Anti-Lock Brake System > Stays On | GO to Pinpoint Test N |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Brake System > Inoperative | GO to Pinpoint Test Q |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Brake System > Inoperative | GO to Pinpoint Test U |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Brake System > Inoperative | GO to Pinpoint Test Z |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Brake System > Inoperative | GO to Pinpoint Test BF |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Brake System > Stays On | GO to Pinpoint Test R |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Brake System > Stays On | GO to Pinpoint Test U |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Brake System > Stays On | GO to Pinpoint Test Z |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Brake System > Stays On | GO to Pinpoint Test BF |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Charging System > Inoperative | GO to Pinpoint Test S |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Charging System > Stays On | GO to Pinpoint Test S |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Check Fuel Cap > Stays On | GO to Pinpoint Test BS |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Collision Avoidance > Inoperative | GO to Pinpoint Test BL |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Collision Avoidance > Inoperative | GO to Pinpoint Test BZ |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Collision Avoidance > Inoperative | GO to Pinpoint Test CA |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Collision Avoidance > Inoperative | GO to Pinpoint Test CC |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Collision Avoidance > Inoperative | GO to Pinpoint Test CH |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Diesel Fluid > Inoperative | GO to Pinpoint Test B |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Diesel Fluid > Inoperative | GO to Pinpoint Test C |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Inoperative | GO to Pinpoint Test T |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Inoperative | GO to Pinpoint Test CD |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Inoperative | GO to Pinpoint Test CP |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Stays On | GO to Pinpoint Test T |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Stays On | GO to Pinpoint Test CF |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Distance to Empty/Average Fuel Economy > Inaccurate | GO to Pinpoint Test AU |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Distance to Empty/Average Fuel Economy > Inoperative | GO to Pinpoint Test AV |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Distance to Empty/Average Fuel Economy > Inoperative | GO to Pinpoint Test AZ |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Coolant > Inoperative | GO to Pinpoint Test V |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Coolant > Inoperative | GO to Pinpoint Test BK |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Coolant > Stays On | GO to Pinpoint Test V |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Coolant > Stays On | GO to Pinpoint Test BK |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Engine Oil > Inoperative | GO to Pinpoint Test AD |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Engine Oil > Inoperative | GO to Pinpoint Test AF |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Engine Oil > Stays On | GO to Pinpoint Test AD |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Engine Oil > Stays On | GO to Pinpoint Test AF |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > High Beam > Inoperative | GO to Pinpoint Test AA |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > High Beam > Inoperative | GO to Pinpoint Test BE |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > High Beam > Stays On | GO to Pinpoint Test AA |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > High Beam > Stays On | GO to Pinpoint Test BE |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Key in Ignition > Stays On | GO to Pinpoint Test BV |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Key in Ignition > Stays On | GO to Pinpoint Test CF |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Lane Departure > Inoperative | GO to Pinpoint Test BM |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Lane Departure > Inoperative | GO to Pinpoint Test CL |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Lane Departure > Stays On | GO to Pinpoint Test BM |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Low Fuel > Inoperative | GO to Pinpoint Test AE |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Low Fuel > Inoperative | GO to Pinpoint Test AG |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Low Fuel > Stays On | GO to Pinpoint Test AE |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Low Fuel > Stays On | GO to Pinpoint Test AG |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Tire > Inoperative | GO to Pinpoint Test AP |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Tire > Inoperative | GO to Pinpoint Test BD |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Tire > Stays On | GO to Pinpoint Test AP |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Tire > Stays On | GO to Pinpoint Test BY |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Oil Change > Inoperative | GO to Pinpoint Test BU |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Oil Change > Stays On | GO to Pinpoint Test BT |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Safety Belt > Inoperative | GO to Pinpoint Test AM |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Safety Belt > Inoperative | GO to Pinpoint Test BO |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Safety Belt > Inoperative | GO to Pinpoint Test CR |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Safety Belt > Stays On | GO to Pinpoint Test AM |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Safety Belt > Stays On | GO to Pinpoint Test BO |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Service Engine Soon (Engine Image) > Inoperative | GO to Pinpoint Test AH |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Service Engine Soon (Engine Image) > Inoperative | GO to Pinpoint Test BJ |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Service Engine Soon (Engine Image) > Stays On | GO to Pinpoint Test AH |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Service Engine Soon (Engine Image) > Stays On | GO to Pinpoint Test BJ |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Transmission > Inoperative | GO to Pinpoint Test AK |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Transmission > Inoperative | GO to Pinpoint Test BQ |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Transmission > Inoperative | GO to Pinpoint Test CJ |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Transmission > Inoperative | GO to Pinpoint Test CQ |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Turn Signal/Hazard Warning > Inoperative | GO to Pinpoint Test AA |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Turn Signal/Hazard Warning > Inoperative | GO to Pinpoint Test CT |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Turn Signal/Hazard Warning > Stays On | GO to Pinpoint Test AA |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Wiper/Washer > Inoperative | GO to Pinpoint Test BN |
| Driver Aides and Information > Warning Indicators/Messages/Chimes > Wiper/Washer > Stays On | GO to Pinpoint Test BN |
| Driver Aid and Information > Instrumentation/Display > Amp/Volt Meter > Inoperative | GO to Pinpoint Test M |
| Driver Aides and Information > Instrumentation/Display > Boost/Vacuum > Inoperative | GO to Pinpoint Test B |
| Driver Aides and Information > Instrumentation/Display > Boost/Vacuum > Inoperative | GO to Pinpoint Test C |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Charge Level > Inaccurate | GO to Pinpoint Test AX |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Charge Level > Inoperative | GO to Pinpoint Test W |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Charge Level > Inoperative | GO to Pinpoint Test AQ |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Charge Level > Inoperative | GO to Pinpoint Test AX |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Distance to Empty > Inaccurate | GO to Pinpoint Test AY |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Distance to Empty > Inoperative | GO to Pinpoint Test AY |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Economy Mode > Inaccurate | GO to Pinpoint Test AS |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Economy Mode > Inaccurate | GO to Pinpoint Test AW |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Economy Mode > Inoperative | GO to Pinpoint Test AS |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Economy Mode > Inoperative | GO to Pinpoint Test AW |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Motor Enable > Inoperative | GO to Pinpoint Test AL |
| Driver Aid and Information > Instrumentation/Display > Electric Vehicle/Hybrid Motor Enable > Inoperative | GO to Pinpoint Test CE |
| Driver Aides and Information > Instrumentation/Display > Fuel > Inaccurate | GO to Pinpoint Test E |
| Driver Aides and Information > Instrumentation/Display > Fuel > Inoperative | GO to Pinpoint Test B |
| Driver Aides and Information > Instrumentation/Display > Fuel > Inoperative | GO to Pinpoint Test C |
| Driver Aides and Information > Instrumentation/Display > Odometer > Inoperative | GO to Pinpoint Test H |
| Driver Aides and Information > Instrumentation/Display > Oil Pressure > Inoperative | GO to Pinpoint Test B |
| Driver Aides and Information > Instrumentation/Display > Oil Pressure > Inoperative | GO to Pinpoint Test C |
| Driver Aides and Information > Instrumentation/Display > Speedometer > Inaccurate | GO to Pinpoint Test G |
| Driver Aides and Information > Instrumentation/Display > Speedometer > Inaccurate | GO to Pinpoint Test AI |
| Driver Aides and Information > Instrumentation/Display > Speedometer > Inoperative | GO to Pinpoint Test B |
| Driver Aides and Information > Instrumentation/Display > Speedometer > Inoperative | GO to Pinpoint Test C |
| Driver Aides and Information > Instrumentation/Display > Speedometer > Inoperative | GO to Pinpoint Test F |
| Driver Aides and Information > Instrumentation/Display > Speedometer > Inoperative | GO to Pinpoint Test AI |
| Driver Aid and Information > Instrumentation/Display > Temperature (Engine Coolant) > Inaccurate | GO to Pinpoint Test L |
| Driver Aides and Information > Instrumentation/Display > Temperature (Engine Coolant) > Inoperative | GO to Pinpoint Test B |
| Driver Aides and Information > Instrumentation/Display > Temperature (Engine Coolant) > Inoperative | GO to Pinpoint Test C |
| Driver Aid and Information > Instrumentation/Display > Temperature (Engine Coolant) > Inoperative | GO to Pinpoint Test K |
| Driver Aides and Information > Instrumentation/Display > Thermometer (Exterior Temp) > Inaccurate | GO to Pinpoint Test BB |
| Driver Aides and Information > Instrumentation/Display > Thermometer (Exterior Temp) > Inoperative | GO to Pinpoint Test BB |
| Driver Aides and Information > Instrumentation/Display > Entire Cluster > Inoperative | GO to Pinpoint Test A |
| Driver Aid and Information > Instrumentation/Display > Entire Cluster > Inoperative | GO to Pinpoint Test BP |
| Driver Aides and Information > Instrumentation/Display > Entire Cluster > Inoperative | GO to Pinpoint Test CN |
| Driver Aid and Information > Instrumentation/Display > Compass > Inoperative | GO to Pinpoint Test AT |
| Driver Aid and Information > Instrumentation/Display > Tachometer > Inaccurate | GO to Pinpoint Test BC |
| Driver Aides and Information > Instrumentation/Display > Tachometer > Inoperative | GO to Pinpoint Test B |
| Driver Aides and Information > Instrumentation/Display > Tachometer > Inoperative | GO to Pinpoint Test C |
| Driver Aides and Information > Instrumentation/Display > Tachometer > Inoperative | GO to Pinpoint Test I |
| Driver Aid and Information > Instrumentation/Display > Tachometer > Inoperative | GO to Pinpoint Test BC |
| Driver Aides and Information > Instrumentation/Display > Transmission Fluid Temperature > Inoperative | GO to Pinpoint Test B |
| Driver Aides and Information > Instrumentation/Display > Transmission Fluid Temperature > Inoperative | GO to Pinpoint Test C |
| Driver Aides and Information > Lane Departure/Keep > Controls > Inoperative | GO to Pinpoint Test BR |
| Start/Run/Move > Starting > Ignition Switch/Key > Sticks/Binds | GO to Pinpoint Test CJ |
| Start/Run/Move > Starting > Auto Start/Stop > Inoperative | GO to Pinpoint Test P |
| Start/Run/Move > Moving > 4 x 4 Function > Inoperative | GO to Pinpoint Test Y |
| Lighting/Glass/Vision > Exterior Lighting > Fog/Auxiliary > Control | GO to Pinpoint Test AA |
| Lighting/Glass/Vision > Exterior Lighting > Headlamp > Control | GO to Pinpoint Test AB |
| Lighting/Glass/Vision > Exterior Lighting > Headlamp > Control | GO to Pinpoint Test AC |
| Lighting/Glass/Vision > Exterior Lighting > Headlamp > Control | GO to Pinpoint Test CI |
| Safe and Secure > Anti-Theft > Performance > Inoperative | GO to Pinpoint Test CO |