|
NOTE:
Passive entry vehicles only
Front or rear door(s) will not unlock by passive entry (capacitive sensor) immediately following the vehicle being subject to rain or a carwash - Unlock by key fob request functions normally |
- Exterior door handle fault (internal sensor)
- Poor connection (wiring harness)
- Vehicle wiring harness fault
- Remote Function Actuator (RFA) fault
- Sensor temporarily ignoring unlock request (rain algorithm)
- Customer using thick gloves
|
|
|
NOTE:
Passive entry vehicles only
Front or rear door(s) will not lock and/or unlock by passive entry (capacitive sensor) - Lock/unlock by key fob request functions normally |
- Exterior door handle fault (internal sensor)
- Poor connection (wiring harness)
- Vehicle wiring harness fault
- RFA
fault
- Customer using thick gloves
|
|
| Front or rear door will not open when using the exterior door handle - Interior door handle functions normally |
- Exterior door handle damaged
- Exterior door handle release cable disconnected from the exterior door handle
- Exterior door handle release cable disconnected from the door latch
- Exterior door handle release cable twisted
- Door latch internal failure
- Damaged electrical harness
- Door module software requires updating to latest level
|
- Using the Jaguar Land Rover approved diagnostic equipment (Pathfinder), select Guided Diagnostics
- then select the following options: Exterior Electrical Feature > Security > Locking
and follow the prescribed diagnostic steps
|
| Front or rear door will not open when using the interior door handle - Exterior door handle functions normally |
- Child locks engaged - Rear doors only
- Interior door handle release cable disconnected from the interior door handle
- Interior door handle release cable disconnected from the door latch
- Interior door handle release cable retaining clip and/or housing damaged
- Door latch internal failure
- Damaged electrical harness
- Interior door handle damaged
|
- Using the Jaguar Land Rover approved diagnostic equipment (Pathfinder), select Guided Diagnostics
- then select the following options: Exterior Electrical Feature > Security > Locking
and follow the prescribed diagnostic steps
|
| Message center indicates that a door is open when it is physically closed |
- Door latch internal failure - Door ajar switch
- Door striker adjustment incorrect
|
|
| Door will not unlock - One door only |
- Damaged electrical harness
- Door Module failure
- Door Module software requires updating
- Exterior handle release cable preload/twisted
- Door latch internal failure
|
|
| Door will not lock - One door only |
- Damaged electrical harness
- Door Module failure
- Door Module software requires updating
- Door latch internal failure
|
|
| Door will not lock/unlock mechanically using the emergency key barrel |
- Exterior door handle damaged
- Emergency key barrel cable disconnected from the emergency key barrel
- Emergency key barrel cable disconnected from the door latch
- Door latch internal failure
- Emergency key barrel internal failure
|
|
| Door does not soft close (will close manually). |
- Soft closing motor internal failure
- Soft closing motor circuit short circuit to ground, short circuit to power, open circuit
- Soft closing motor cable disconnected from the door latch
- Door striker maladjusted
- Door latch internal failure
- Harness failure
|
- Using the Jaguar Land Rover approved diagnostic equipment (Pathfinder), select Guided Diagnostics
- then select the following options: Exterior Electrical Feature > Security > Locking
and follow the prescribed diagnostic steps
|
| Door will not close fully (Vehicles with soft close only) |
- Door latch spring installed incorrectly
- Door latch internal failure
- Soft close inoperative
|
- Using the Jaguar Land Rover approved diagnostic equipment (Pathfinder), select Guided Diagnostics
- then select the following options: Exterior Electrical Feature > Security > Locking
and follow the prescribed diagnostic steps
|
| Doors will not lock/unlock and the door mirror(s) are not folding - All doors |
- Central door locking system fault
- Door ajar warning message on IP (refer to PINPOINT TEST C )
|
- Using the Jaguar Land Rover approved diagnostic equipment, check the body control module for related DTC
s and refer to the relevant DTC
index
|
| Fuel flap will not lock or unlock |
- Fuel flap release motor detached from mounting bracket
- Fuel flap release motor circuit short circuit to ground, short circuit to power, open circuit, high resistance
- Fuel flap release motor internal failure
|
- Check the integrity of the fuel flap release motor installation
- Refer to the electrical circuit diagrams and check the fuel flap release motor circuit for short circuit to ground, short circuit to power, open circuit, high resistance
- Using the Jaguar Land Rover approved diagnostic equipment, check the body control module for related DTC
s and refer to the relevant DTC
index
|
| "Hood Open" warning displayed on the instrument cluster |
- Mis-alignment of hood latches
- Harness connection to switch
- Partial latching due to cable not returning fully to rest
- Failure of hood microswitch (variant with blue switch plunger only)
- Intermittent alarm periods or inability to lock the vehicle
|
- Complete inspection of alignment for hood latches and adjust as necessary
- Inspect harness connections
- Inspect cable movement during latching (by manually closing latches with hood open)
- If the hood latch is installed with a blue switch plunger only and is showing intermittent failures then replace switched latch
- GO to PINPOINT TEST G .
|
| Hood will not unlatch when the lever is pulled (including single sided issue) |
- Mis-alignment of hood latches
- Release cable detachment from handle or latch
|
- Complete inspection of alignment of hood latches and adjust as necessary
- Inspect cable fixing points to make sure cable is fully installed
- GO to PINPOINT TEST H .
|
| Hood will not latch (including single sided issue) |
- Mis-alignment of hood latches
- Bump stop adjustment incorrect
- Physical obstruction preventing closure
- Cable friction holding pawl in place
|
- Complete inspection of alignment of hood latches and adjust as necessary
- Inspect that the bumpstops and other obstructions are not impeding the closure
- Inspect cable movement during latching (by manually closing latches with the hood open)
- GO to PINPOINT TEST I .
|
| Hood release lever does not return |
- Physical obstruction of lever
- Cable friction not allowing lever travel
- Cable detachment
|
- Inspect that obstructions are not present for the hood latch lever that would impede closure
- Complete inspection of alignment of hood latches and adjust as necessary
- Inspect the cable fixing points to make sure the cable is fully installed
|
| Hood release lever does not pull |
- Cable detachment from the latch or release lever mechanism
- Movement jammed/obstructed/blocked
|
- Inspect the cable fixing points to make sure the cable is fully installed
- Inspect that obstructions are not present from the hood latch lever that would impede closing
|