Symptom Chart

WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM	POSSIBLE CAUSES	ACTION
Audio/video system inoperative at start up	Last used audio/video source inoperative MOST network fault	GO to Pinpoint Test A .
Audio/video soft key greyed out on touch screen	Last used audio/video source inoperative MOST network fault	GO to Pinpoint Test A .
Soft key response different to soft key touched	Touch screen calibration incorrect	Perform touch screen calibration. GO to Pinpoint Test C .
Shortcut soft keys missing from home screen on the touch screen	Shortcut soft keys set to off after operating the Clear all soft key on the 'Home menu shortcuts' screen	Set the shortcut soft keys to on by navigating to the home screen and operating the following soft keys: Setup, System, Home menu shortcuts, Default . The default shortcut soft keys will now be available on the home screen. The shortcut soft keys can be customised as necessary
Poor audio quality (all sources)	MOST harness connections loose MOST harness connections contaminated MOST harness misrouted - Too many bends or bend radius less than 25mm Audio amplifier system fault	Check MOST harness connectors for security Check MOST harness connectors for contamination Check the routing of the MOST harness Using the manufacturer approved diagnostic system, check the audio amplifier module for related DTCs and refer to the relevant DTC index
One or more speakers inoperative	Audio amplifier system fault	Using the manufacturer approved diagnostic system, check the audio amplifier module for related DTCs and refer to the relevant DTC index
Radio inoperative	AM/FM antenna fault MOST network fault Power supply failure Integrated audio module internal failure	Check if other audio sources activate the speakers Check the harness for signs of damage Using the manufacturer approved diagnostic system, check the integrated audio module for related DTCs and refer to the relevant DTC index
Digital radio inoperative	Digital radio antenna fault Tuner failure Antenna connectivity or harness MOST network fault Power supply failure Digital radio control module internal failure	Check the harness for signs of damage Using the manufacturer approved diagnostic system, check the digital radio control module for related DTCs and refer to the relevant DTC index
Digital radio no signal reception - New digital radio control module	Initial tuning not completed Tuner failure Defective component in antenna circuit Antenna signal reception is obstructed by buildings, clouds, trees or tunnels Low MOST signal Extreme temperature in vehicle Water ingress	NOTE: Some functions are inhibited when the vehicle is moving. Operate the Auto-tune soft key
Digital radio poor signal reception	Tuning not refreshed Link DAB set to off L-band antenna set to off in a L-band antenna region Band 3 antenna set to off in a band 3 antenna region L-band antenna or link harness damaged Band 3 antenna or link harness damaged Software issue Antenna damaged Antenna signal reception is obstructed by buildings, clouds and trees or tunnels Low MOST signal Extreme temperature in vehicle Water ingress	NOTE: Some functions are inhibited when the vehicle is moving. Operate the Auto-tune soft key Operate the Settings soft key, followed by the Options soft key and set Link DAB to on Operate the Settings soft key, followed by the L band and Band 3 soft key Operate the Settings soft key, followed by the L band and Band 3 soft key Check the L-band antenna and link harness for damage Check the band 3 antenna and link harness for damage Using the manufacturer approved diagnostic system, re-configure the digital radio control module with the latest level software Check the antenna for damage
Digital radio channel list not displayed	Tuning not refreshed L-band antenna set to off in a L-band antenna region Band 3 antenna set to off in a band 3 antenna region MOST connector damaged MOST network issue	NOTE: Some functions are inhibited when the vehicle is moving. Operate the Auto-tune soft key Operate the Settings soft key, followed by the L band and Band 3 soft key Operate the Settings soft key, followed by the L band and Band 3 soft key Check MOST harness connectors for damage
Digital radio interrupted by announcements	Announcements set to on MOST connector damaged MOST network issue Moving through a tunnel	NOTE: Some functions are inhibited when the vehicle is moving. Operate the Settings soft key, followed by the Announcements soft key, and set all Announcements to off Check MOST harness connectors for damage
Unable to store preset channels in digital radio	Preset # soft key not operated for sufficient duration	Operate the Preset # soft key for at least 2 seconds to store the current station
Digital radio will not select preset station when Preset # soft key operated	No station stored to relevant Preset # soft key	Store a station to the relevant Preset # soft key and retest
NOTE: Satellite Digital Audio Radio Service (SDARS) applies to NAS market vehicles only. Satellite radio inoperative	Satellite radio antenna fault Satellite radio control module internal failure	Using the manufacturer approved diagnostic system, check the satellite radio control module for related DTCs and refer to the relevant DTC index
NOTE: Satellite Digital Audio Radio Service (SDARS) applies to NAS market vehicles only. No Satellite Digital Audio Radio Service (SDARS) channels available - 'No signal' or 'Acquiring signal' message	Vehicle not in USA Poor signal reception Satellite Digital Audio Radio Service (SDARS) system fault	No fault to rectify The vehicle must have clear line of sight to a satellite, which means being outside and having no blockages between the vehicle and the satellite Using the manufacturer approved diagnostic system, check the Satellite Radio Control Module (SRCM) for related DTCs and refer to the relevant DTC index
NOTE: Satellite Digital Audio Radio Service (SDARS) applies to NAS market vehicles only. Only one Satellite Digital Audio Radio Service (SDARS) channel available (channel 184) - 'Unsubscribed' message	Channel 184 is available without subscription for a limited period (6 months)	No fault to rectify. Subscribe to Satellite Digital Audio Radio Service (SDARS) to resume service
NOTE: Satellite Digital Audio Radio Service (SDARS) applies to NAS market vehicles only. No Satellite Digital Audio Radio Service (SDARS) channels available after 6 months without subscribing - 'Unsubscribed' message	Channel 184 is available without subscription for a limited period (6 months)	No fault to rectify. Subscribe to Satellite Digital Audio Radio Service (SDARS) to resume service
NOTE: Satellite Digital Audio Radio Service (SDARS) applies to NAS market vehicles only. Some Satellite Digital Audio Radio Service (SDARS) unavailable - 'Unsubscribed' message	Adult channels blocked by subscription type (family package)	No fault to rectify. Subscribe to Satellite Digital Audio Radio Service (SDARS) full package to receive adult channels
NOTE: Satellite Digital Audio Radio Service (SDARS) applies to NAS market vehicles only. Satellite Digital Audio Radio Service (SDARS) pay channels unavailable - 'Unsubscribed' message	Payment not made	No fault to rectify
Compact disc player inoperative	Incompatible/damaged compact disc Integrated audio module internal failure	Insert a known good disc and retest Using the manufacturer approved diagnostic system, check the integrated audio module for related DTCs and refer to the relevant DTC index
Unable to upload files to the hard drive	Incompatible/damaged compact disc Integrated audio module internal failure	Insert a known good disc and retest Using the manufacturer approved diagnostic system, check the integrated audio module for related DTCs and refer to the relevant DTC index
Auxiliary audio inoperative	Incompatible/faulty auxiliary device Auxiliary device link cable fault Integrated audio module internal failure	Connect a known good auxiliary device to the auxiliary socket and retest Connect a known good auxiliary device to the auxiliary socket using a known good link cable and retest Using the manufacturer approved diagnostic system, check the integrated audio module for related DTCs and refer to the relevant DTC index
USB audio/video inoperative	Incompatible/faulty USB device Integrated audio module internal failure	Connect a known good USB device to the auxiliary socket and retest Using the manufacturer approved diagnostic system, check the integrated audio module for related DTCs and refer to the relevant DTC index
USB audio/video inoperative - Apple devices	Incompatible/faulty Apple device Bluetooth® and USB connections made in the incorrect order Integrated audio module internal failure	Check Apple device compatibility table below. Connect a known good Apple device to the auxiliary socket and retest Audio streaming is supported via the USB cable but this must be connected after the cellular phone connects via Bluetooth® - Best practice is to start the engine (causing the Bluetooth® connection to be made) before connecting the USB cable Using the manufacturer approved diagnostic system, check the integrated audio module for related DTCs and refer to the relevant DTC index
Television inoperative	TV antenna fault TV control module internal failure	NOTE: Some functions are inhibited when the vehicle is moving. Using the manufacturer approved diagnostic system, check the TV control module for related DTCs and refer to the relevant DTC index
Television video signal poor/inoperative at the touch screen (television audio normal) - Vehicles without rear seat entertainment	CVBS signal circuit short circuit to ground, short circuit to power, open circuit, high resistance	NOTE: Some functions are inhibited when the vehicle is moving. The television audio signal is transmitted on the MOST network. Using the manufacturer approved diagnostic system, check the television control module for related DTCs and refer to the relevant DTC index. Refer to the electrical circuit diagrams and check the CVBS signal circuit for short circuit to ground, short circuit to power, open circuit, high resistance Using the manufacturer approved diagnostic system, check the television control module for related DTCs and refer to the relevant DTC index
Television video signal poor/inoperative at the touch screen (television audio normal) - Vehicles with rear seat entertainment	Antenna damaged Antenna circuit short circuit to ground, short circuit to power, open circuit, high resistance LVDS signal circuit short circuit to ground, short circuit to power, open circuit, high resistance CVBS signal circuit short circuit to ground, short circuit to power, open circuit, high resistance Non-genuine electronic accessories	NOTE: Some functions are inhibited when the vehicle is moving. The television audio signal is transmitted on the MOST network. Check the antenna for damage Refer to the electrical circuit diagrams and check the antenna circuit for short circuit to ground, short circuit to power, open circuit, high resistance Using the manufacturer approved diagnostic system, check the rear seat entertainment control module for related DTCs and refer to the relevant DTC index. Refer to the electrical circuit diagrams and check the LVDS signal circuit for short circuit to ground, short circuit to power, open circuit, high resistance Using the manufacturer approved diagnostic system, check the rear seat entertainment control module for related DTCs and refer to the relevant DTC index. Refer to the electrical circuit diagrams and check the CVBS signal circuit for short circuit to ground, short circuit to power, open circuit, high resistance Disconnect/remove non-genuine electronic accessories and retest
Television video signal poor/inoperative at the touch screen AND the rear seat entertainment screens (television audio normal) - Vehicles with rear seat entertainment Television channel list absent	Antenna damaged Antenna circuit short circuit to ground, short circuit to power, open circuit, high resistance LVDS signal circuit short circuit to ground, short circuit to power, open circuit, high resistance TV control module fault Non-genuine electronic accessories Incorrect country setting Software fault	NOTE: The television audio signal is transmitted on the MOST network. Check the antenna for damage Refer to the electrical circuit diagrams and check the antenna circuit for short circuit to ground, short circuit to power, open circuit, high resistance Using the manufacturer approved diagnostic system, check the rear seat entertainment control module for related DTCs and refer to the relevant DTC index. Refer to the electrical circuit diagrams and check the LVDS signal circuit for short circuit to ground, short circuit to power, open circuit, high resistance Using the manufacturer approved diagnostic system, check the television control module for related DTCs and refer to the relevant DTC index Disconnect/remove non-genuine electronic accessories and retest NOTE: Some functions are inhibited when the vehicle is moving. Check country setting and reset as necessary Set the country setting to Ukraine and wait 60 seconds. If the channel list is now present, reset to the correct country and using the manufacturer approved diagnostic system, re-configure the television control module with the latest level software
Unable to store television preset channels	Preset # soft key not operated for sufficient duration	Operate the Preset # soft key for at least 2 seconds to store the current channel
Television will not select preset channel when Preset # soft key operated	No television channel stored to relevant Preset # soft key	NOTE: Some functions are inhibited when the vehicle is moving. Store a channel to the relevant Preset # soft key and retest
DVD player inoperative	Incompatible/damaged compact disc Incorrect region set Integrated audio module internal failure	NOTE: Some functions are inhibited when the vehicle is moving. Insert a known good disc and retest Change region setting Using the manufacturer approved diagnostic system, check the integrated audio module for related DTCs and refer to the relevant DTC index
Unable to pair mobile phone to vehicle via Bluetooth®	Incompatible mobile phone	NOTE: Installing new components will not improve connectivity with an incompatible mobile phone. Check mobile phone compatibility by referring to: www.landrover.com/Owners/Bluetooth and following the instructions on the page
Echo when using a mobile phone via Bluetooth®	Noise cancelling set to On in mobile phone and vehicle	Set noise cancelling to Off in mobile phone
Navigation system inoperative (integrated navigation system)	Navigation antenna fault Integrated audio module internal failure	Using the manufacturer approved diagnostic system, check the integrated audio module for related DTCs and refer to the relevant DTC index
Navigation system inoperative (with navigation control module)	Navigation antenna fault Navigation control module internal failure	Using the manufacturer approved diagnostic system, check the navigation control module for related DTCs and refer to the relevant DTC index
Traffic message channel inoperative	FM/TMC antenna fault VICS antenna fault Integrated audio module internal failure	NOTE: Vehicle Information and Communication System (VICS) is a type of Traffic Message Channel system used in the Japan market only. Using the manufacturer approved diagnostic system, check the integrated audio module for related DTCs and refer to the relevant DTC index
Rear seat entertainment system inoperative	Rear seat entertainment control module internal failure	Using the manufacturer approved diagnostic system, check the rear seat entertainment control module for related DTCs and refer to the relevant DTC index
Poor/no image displayed from rear view camera	Touch screen fault Rear view camera fault	Using the manufacturer approved diagnostic system, check the audio head unit/infotainment master controller (as fitted) for touch screen related DTCs and refer to the relevant DTC index Using the manufacturer approved diagnostic system, check the rear view camera for related DTCs and refer to the relevant DTC index. For further camera diagnostics please refer to:Proximity Camera Diagnosis and Testing - Proximity Camera in the workshop manual.

SYMPTOM	ACTION
The "InControl™ Apps Not Available" pop-up is displayed when the InControl™ Apps key is pressed from the home screen displayed on the touch screen	GO to Pinpoint Test D .
There is only a black screen shown when attempting to access InControl™ Apps	GO to Pinpoint Test E .
The customer reports that when InControl™ Apps key is pressed on the touch screen the 'Not Connected' screen is seen and their phone/device does not connect to InControl™ Apps	GO to Pinpoint Test F .
A connection to the customer's device is established as soon as it is connected to the portable audio interface panel USB port, without the InControl™ Apps key being pressed on the touch screen	GO to Pinpoint Test G .
'Auto Connect' does not work when a phone/device is connected to the appropriate portable audio interface panel port	GO to Pinpoint Test H .
The customer is unable to make phone calls through InControl™ Apps	GO to Pinpoint Test I .
Nothing is heard when audio applications are used in InControl™ Apps	GO to Pinpoint Test J .
The 'Next' button remains greyed out in the software update screen when a USB stick is connected	GO to Pinpoint Test K .
The 'Vehicle in motion' pop-up is displayed when attempting a software update	GO to Pinpoint Test L .
The 'Vehicle in motion' pop-up is displayed	GO to Pinpoint Test M .
An app that is speed inhibited can be opened while the vehicle is in motion	GO to Pinpoint Test N .
The GPS position in the navigation apps is incorrect	GO to Pinpoint Test O .