Pinpoint Test I: The Customer Is Unable To Make Phone Calls Through INCONTROL™ Apps

TEST CONDITIONS 

DETAILS/RESULTS/ACTIONS 

1. I1: CHECK BLUETOOTH SETTINGS 
   1. Check if the phone has Bluetooth switched on
   2. Check if the phone is connected (paired) via Bluetooth to the infotainment system

   Is the phone Bluetooth paired and connected to the infotainment system?

   • Yes  : GO to I2.
   • No  : The customer's phone must be Bluetooth paired before a call can be placed. Activate the device's Bluetooth function and connect the device to the infotainment system. Inform the customer how to do this operation for future reference
2. I2: CHECK FOR ERROR MESSAGE SCREEN 
   1. With the phone connected (paired) via Bluetooth to the infotainment system, check for any error messages displayed on the touch screen

   Is the error message "To make or receive phone calls connect your phone to Bluetooth Handsfree" shown?

   • Yes  : The device is not set as the Bluetooth phone source. Configure the infotainment system accordingly. Inform the customer how to do this operation for future reference
   • No  : GO to I3.
3. I3: CHECK IF THE CONNECTED DEVICE IS CAPABLE OF MAKING CALLS 
   1. Check the connected device is capable of making calls

   Is the connected device capable of making calls? (e.g. check that the phone is not call-barred or that it is an not an iPod®)

   • Yes  : Check if the phone can make calls when operating independently of the InControl™ Apps system(i.e. using the infotainment system hands free function). If calls are still not possible, check the operation of the infotainment system and rectify as required
   • No  : Disable the phone's call-barring function or connect a suitable device. Inform the customer how to do this operation for future reference