Pinpoint Test K: The 'NEXT' Button Remains Greyed Out In The Software Update Screen When A USB Stick Is Connected
WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.
TEST CONDITIONS
DETAILS/RESULTS/ACTIONS
- K1: CHECK THE CAR CONFIGURATION PARAMETERS
- Using the touch screen controls, navigate to the Diagnostics (1) menu within InControl™ Apps and select the Car Configuration Parameters screen
Do the details shown on the Car Configuration Parameters screen match the actual vehicle?
- Yes : GO to K2.
- No : Reflash the telephone interface module unit with the correct car configuration parameters
- K2: CHECK USB STICK CONTENT AND CONNECTION
- Check that the USB stick is connected to the correct input port
- Check that there is a valid versions of the InControl™ Apps software update loaded on the USB stick
Is a USB stick loaded with a valid InControl™ Apps software update connected to the correct input port?
- Yes : GO to K3.
- No : Ensure that the USB stick is connected to the correct port and that there is a valid InControl™ Apps software update loaded onto the USB stick. Inform the customer how to do these operations for future reference
- K3: CHECK USB STICK FUNCTIONALITY
- Check that the USB stick is functioning correctly (try installing the InControl™ Apps software update from another USB device)
Can alternative USB sticks be used to successfully update the InControl™ Apps software?
- Yes : The USB stick may be faulty. Advise the customer to replace it with a supported/functional USB stick
- No : Check if the InControl™ Apps system attempts to connect to other devices connected to the USB port. If no connection is attempted when a device is connected to the appropriate input port then, GO to Pinpoint Test F .