Symptom Chart: Message Center

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to DIAGNOSTIC METHODS for information regarding Ford-specific diagnostic practices.

SYMPTOM CHART - MESSAGE CENTER

Condition	Possible Sources	Actions
The message center is not operating correctly	Wiring, terminals or connectors Clockspring Message center switch (part of the Left Hand (LH) steering wheel switch) Steering Column Control Module (SCCM) Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine AD .
The message center display is blank	Instrument Panel Cluster (IPC)	INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) .
The charging system message center warning indicator is never or always on	Charging system concern Powertrain Control Module (PCM) Body Control Module (BCM) Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine W .
The cruise control message center indicator is never or always on	Cruise control system concern Powertrain Control Module (PCM) Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine X .
The door ajar message center warning indicator is never or always on	Interior lighting concern Body Control Module (BCM) Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine AC .
The engine over-temperature message center warning indicator is never or always on	Powertrain Control Module (PCM) concern Instrument Panel Cluster (IPC)	OPEN then CLOSE the driver door and VERIFY the door ajar message center warning indicator functions correctly. If the door ajar message center warning indicator does not function correctly, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the door ajar message center warning indicator functions correctly, REFER to Diagnostic Routine C to diagnose the temperature gauge.
The grade assist message center indicator is never or always on	Grade assist system concern Transaxle concern Powertrain Control Module (PCM) concern Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine Z .
The low fuel message center indicator is never or always on	Fuel gauge indication concern Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine AA .
The low oil pressure message center warning indicator is never or always on	Wiring, terminals or connectors Tachometer concern Engine oil pressure switch Base engine concern Powertrain Control Module (PCM) Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine Y .
The low washer fluid message center indicator is never or always on	Wiring, terminals or connectors Washer fluid level sensor Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine AB .
The powertrain malfunction (wrench) message center warning indicator is never or always on	Electronic Throttle Control (ETC) concern All-Wheel Drive (AWD) concern Transaxle concern Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine V .
The Distance To Empty (DTE)-Average Fuel Economy (AFE) display is inoperative	Instrument Panel Cluster (IPC)	CHECK the operation of the speedometer, the fuel gauge and the odometer. If the speedometer, the fuel gauge or the odometer do not operate correctly, REFER to Diagnostic Routine B . If the speedometer, the fuel gauge and the odometer operate correctly, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) .
The instrument panel dimming display does not appear or change when changing the dimming	Instrument panel illumination concern	REFER to SYMPTOM CHART: INSTRUMENT CLUSTER AND PANEL ILLUMINATION .
The outside air temperature display is inoperative or incorrect	Communication concern Powertrain Control Module (PCM) concern	REFER to Diagnostic Routine AG .
The AWD OFF or CHECK AWD message is inoperative or always on	Message center concern All-Wheel Drive (AWD) system concern Powertrain Control Module (PCM)	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the DRIVER DOOR AJAR warning functions correctly, REFER to FOUR WHEEL DRIVE (4WD) SYSTEMS to diagnose the All-Wheel Drive (AWD) system.
The CHECK BRAKE SYSTEM, PARK BRAKE ENGAGED or BRAKE FLUID LEVEL LOW warning is inoperative or always on	Brake warning indication concern Instrument Panel Cluster (IPC)	NOTE: It is important that the ignition is in the off state before removing the fuse. If the fuse is removed with the engine running, the Power Steering Control Module (PSCM) may set Diagnostic Trouble Codes (DTCs) that can only be cleared by replacing the module. With the ignition off, remove Battery Junction Box (BJB) fuse 89 (5A). Place the ignition on and monitor the SERVICE ADVANCTRAC message center display. If the SERVICE ADVANCTRAC warning does not illuminate, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the SERVICE ADVANCTRAC warning illuminates, REFER to Diagnostic Routine K or REFER to Diagnostic Routine L to diagnose the brake warning indicator.
The CHECK CHARGING SYSTEM message is inoperative or always on	Charging system concern Powertrain Control Module (PCM) Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine W to diagnose the charging system message center warning indicator.
The CHANGE ENGINE OIL SOON or OIL CHANGE REQUIRED message is inoperative	Odometer concern Instrument Panel Cluster (IPC)	Using the system check in the message center, VERIFY the oil life is between 0% and 5% for the CHANGE ENGINE OIL SOON message or at 0% for the OIL CHANGE REQUIRED message. If the oil life is between 0% and 10%, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the oil life is not between 0% and 10%, the message center is operating correctly. INFORM the customer how the message center functions and how the oil life messages are set.
The CHECK FUEL INLET message is inoperative or always on	Evaporative emissions concern Powertrain Control Module (PCM) Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine AH .
The CHECK PARK AID warning is always on	Parking aid system concern Communication network	REFER to DTC CHART: PARKING AID MODULE (PAM) , REFER to SYMPTOM CHART: PARKING AID - AUDIBLE and REFER to SYMPTOM CHART: PARKING AID - VIDEO .
The COULD NOT PROGRAM INTEGRATED KEY message is always on	Maximum number of keys programmed Integrated key programming concern	An attempt has been made to program more than 4 Integrated Keyhead Transmitter (IKT) keys. REFER to INTEGRATED KEYHEAD TRANSMITTER (IKT) .
The DRIVER, PASSENGER, REAR LEFT, REAR RIGHT DOOR or liftgate AJAR warning is inoperative or always on	Interior lighting concern Instrument Panel Cluster (IPC)	NOTE: It is important that the ignition is in the off state before removing the fuse. If the fuse is removed with the engine running, the Power Steering Control Module (PSCM) may set Diagnostic Trouble Codes (DTCs) that can only be cleared by replacing the module. With the ignition off, remove Battery Junction Box (BJB) fuse 89 (5A). Place the ignition on and monitor the SERVICE ADVANCTRAC message center display. If the SERVICE ADVANCTRAC warning does not illuminate, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the SERVICE ADVANCTRAC warning illuminates, REFER to Diagnostic Routine AC to diagnose the door ajar message center warning indicator.
The FUEL LEVEL LOW warning is inoperative or always on	Fuel gauge indication concern Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine AA to diagnose the low fuel message center indicator.
The SERVICE ADVANCETRAC warning message is inoperative or always on	Stability-traction control indication concern Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine M to diagnose the ABS warning indicator.
The TIRES NOT TRAINED REPEAT message is always on	Tire Pressure Monitoring System (TPMS) sensor training	NOTE: This message only appears during the Tire Pressure Monitoring System (TPMS) sensor training procedure. CARRY OUT the Tire Pressure Monitoring System (TPMS) sensor training. REFER to TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR TRAINING - INTELLIGENT ACCESS (IA) or REFER to TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR TRAINING - INTEGRATED KEYHEAD TRANSMITTER (IKT) .
The TIRE PRESSURE SENSOR FAULT, LOW TIRE PRESSURE or TIRE PRESSURE MONITOR FAULT warning is inoperative or always on	Body Control Module (BCM) Instrument Panel Cluster (IPC)	NOTE: It is important that the ignition is in the off state before removing the fuse. If the fuse is removed with the engine running, the Power Steering Control Module (PSCM) may set Diagnostic Trouble Codes (DTCs) that can only be cleared by replacing the module. With the ignition off, remove Battery Junction Box (BJB) fuse 89 (5A). Place the ignition on and monitor the SERVICE ADVANCTRAC message center display. If the SERVICE ADVANCTRAC warning does not illuminate, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the SERVICE ADVANCTRAC warning illuminates, REFER to Diagnostic Routine Q to diagnose the Tire Pressure Monitoring System (TPMS) warning indicator.
The TRAILER SWAY REDUCE SPEED message is inoperative or always on	Anti-Lock Brake System (ABS) concern Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine N to diagnose the stability-traction control indicator (sliding car icon).
The TRAINING COMPLETE message is inoperative	Tire Pressure Monitoring System (TPMS) sensor training	NOTE: This message only appears during the Tire Pressure Monitoring System (TPMS) sensor training procedure. CARRY OUT the Tire Pressure Monitoring System (TPMS) sensor training. REFER to TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR TRAINING - INTELLIGENT ACCESS (IA) or REFER to TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR TRAINING - INTEGRATED KEYHEAD TRANSMITTER (IKT) .
The TRAIN LEFT FRONT, RIGHT FRONT, RIGHT REAR and LEFT REAR message is inoperative or always on	Tire Pressure Monitoring System (TPMS) warning indicator concern Tire Pressure Monitoring System (TPMS) sensor training	NOTE: These messages only appear during the Tire Pressure Monitoring System (TPMS) sensor training procedure. VERIFY the Tire Pressure Monitoring System (TPMS) warning indicator functions. If the Tire Pressure Monitoring System (TPMS) warning indicator does not operate, REFER to Diagnostic Routine Q . If the Tire Pressure Monitoring System (TPMS) warning indicator operates, CARRY OUT the Tire Pressure Monitoring System (TPMS) sensor training. REFER to TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR TRAINING - INTELLIGENT ACCESS (IA) or REFER to TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR TRAINING - INTEGRATED KEYHEAD TRANSMITTER (IKT) .
The FACTORY MODE CONTACT DEALER message is always on	Vehicle still in factory mode	CONTACT the hotline for further instructions on how to take the vehicle out of factory mode.
The TRANSPORT MODE CONTACT DEALER message is always on	Vehicle still in transport mode	CARRY OUT the procedure to place the vehicle in normal operation mode. REFER to Transport Mode .
The NO KEY DETECTED or RESTART NOW OR KEY IS NEEDED message is inoperative or always on	Message center concern Intelligent Access (IA) concern	NOTE: It is important that the ignition is in the off state before removing the fuse. If the fuse is removed with the engine running, the Power Steering Control Module (PSCM) may set Diagnostic Trouble Codes (DTCs) that can only be cleared by replacing the module. With the ignition off, remove Battery Junction Box (BJB) fuse 89 (5A). Place the ignition on and monitor the SERVICE ADVANCTRAC message center display. If the SERVICE ADVANCTRAC warning does not illuminate, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the SERVICE ADVANCTRAC warning illuminates, REFER to SYMPTOM CHART: HANDLES, LOCKS, LATCHES AND ENTRY SYSTEMS - ELECTRICAL to diagnose the Intelligent Access (IA) system.
The PRESS BRAKE TO START, ACCESSORY POWER ACTIVE or STARTING SYSTEM FAULT message is inoperative or always on	Message center concern Intelligent Access (IA) concern	NOTE: It is important that the ignition is in the off state before removing the fuse. If the fuse is removed with the engine running, the Power Steering Control Module (PSCM) may set Diagnostic Trouble Codes (DTCs) that can only be cleared by replacing the module. With the ignition off, remove Battery Junction Box (BJB) fuse 89 (5A). Place the ignition on and monitor the SERVICE ADVANCTRAC message center display. If the SERVICE ADVANCTRAC warning does not illuminate, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the SERVICE ADVANCTRAC warning illuminates, REFER to DTC CHART: STEERING COLUMN CONTROL MODULE (SCCM) or REFER to SYMPTOM CHART: STEERING COLUMN SWITCHES .
The REMOVE OBJECTS NEAR PASS SEAT warning is always on	Objects near the passenger seat or seat track Occupant classification system concern	REMOVE any objects near the passenger seat or seat track. If the REMOVE OBJECTS NEAR PASS SEAT warning is still present, REFER to DTC CHART: RESTRAINT CONTROL MODULE (RCM) , REFER to DTC CHART: OCCUPANT CLASSIFICATION SYSTEM MODULE (OCSM) and REFER to SYMPTOM CHART: SUPPLEMENTAL RESTRAINT SYSTEM (SRS) to diagnose the occupant classification system.
The SERVICE STEERING or SERVICE POWER STEERING NOW warning is inoperative or always on	Electronic Power Assist Steering (EPAS) system concern Power Steering Control Module (PSCM) Instrument Panel Cluster (IPC)	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the DRIVER DOOR AJAR warning functions correctly, REFER to DTC CHART: INTERACTIVE DIAGNOSTICS and REFER to SYMPTOM CHART: INTERACTIVE DIAGNOSTICS to diagnose the Electronic Power Assist Steering (EPAS) system.
The SHIFT TO PARK message is inoperative or always on	PRNDL display concern Wiring, terminals or connectors Park position detect switch (part of the selector lever) Body Control Module (BCM)	REFER to Diagnostic Routine AI .
The WASHER FLUID LEVEL LOW message is inoperative or always on	Wiring, terminals or connectors Washer fluid level sensor Instrument Panel Cluster (IPC)	REFER to Diagnostic Routine AB to diagnose the low washer fluid level message center indicator.
An All-Wheel Drive (AWD) status message is inoperative or always on	Message center concern All-Wheel Drive (AWD) Powertrain Control Module (PCM)	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the DRIVER DOOR AJAR warning functions correctly, REFER to FOUR WHEEL DRIVE (4WD) SYSTEMS to diagnose the All-Wheel Drive (AWD) system.
A Blind Spot Information System (BLIS) or Cross Traffic Alert (CTA) system message is inoperative or always on	Message center concern Blind Spot Information System (BLIS) or Cross Traffic Alert (CTA) system concern	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the DRIVER DOOR AJAR warning functions correctly, REFER to DTC CHART: SIDE OBSTACLE DETECTION MODULE - LEFT (SOD-L) AND SIDE OBSTACLE DETECTION MODULE - RIGHT (SOD-R) and REFER to SYMPTOM CHART: SIDE AND REAR VISION to diagnose the Blind Spot Information System (BLIS) and Cross Traffic Alert (CTA) systems.
A forward collision warning system message is inoperative or always on	Message center concern Forward collision warning system concern	OPEN then CLOSE the driver door and VERIFY the DRIVER DOOR AJAR warning functions correctly. If the DRIVER DOOR AJAR warning does not function correctly, INSTALL a new Instrument Panel Cluster (IPC). REFER to INSTRUMENT PANEL CLUSTER (IPC) . If the DRIVER DOOR AJAR warning functions correctly, REFER to DTC CHART: HEAD UP DISPLAY (HUD) MODULE and REFER to SYMPTOM CHART: COLLISION AVOIDANCE to diagnose the forward collision warning system.
A hill descent control message is inoperative or never or always on	Message center concern Anti-Lock Brake System (ABS) module	If the DRIVER DOOR AJAR warning functions correctly, REFER to Diagnostic Routine AJ .
A MyKey® menu is not available or is incorrect	MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed	NOTE: MyKey® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature.