Symptom Chart

SYMPTOM	POSSIBLE CAUSES	ACTION
Tailgate latch releases but tailgate does not open	Tailgate set/alignment Obstacle detection/Pop and stop Mechanical obstruction Low battery voltage Switch failure Tailgate latch does not release No electrical connection/CAN bus communication Tailgate strut internal failure	Check the tailgate alignment to body, making sure that the values are with in service information limits, check torque for all hinge bolt connections Check that the tailgate isn't contacting anything, specifically the lower seal and interior trim, listen for Rear Gate/Trunk Module (RGTM) beeps (3 determines an obstruction). Try to aid opening by releasing and pulling the tailgate past obstacle Check and clear any mechanical obstructions Check the battery voltage - the tailgate will not power open with low power warning present - 'Low battery' warning indicator in the vehicle Instrument Panel Cluster Control Module (IPC) GO to PINPOINT TEST B .
Tailgate latch releases and lifts but does not open fully	Pre programed garage height reached Tailgate set/alignment Obstacle detection Mechanical obstruction Low battery voltage Switch failure Tailgate strut internal failure	Complete garage height set procedure at uppermost height Check the tailgate alignment to body, making sure that the values are with in service information limits, check torque for all hinge bolt connections Listen for RGTM beep signal (3 determines an obstruction) Check and clear any mechanical obstructions, check hinge is free moving Check the battery voltage - the tailgate will not power open with low power warning present - 'Low battery' warning indicator in the vehicle IPC GO to PINPOINT TEST B .
Tailgate is in open state but does not move when close requested	Tailgate set/alignment - Struts have not met hall count target while opening (unknown position) Anti-trap sensor failure Mechanical obstruction Latch incorrect state Switch failure No electrical connection/CAN bus communication Tailgate strut internal failure	Check the tailgate alignment to body, making sure that the values are with in service information limits, check torque for all hinge bolt connections Listen for RGTM beep signal (3 determines an obstruction), inspect for damage to anti-trap trim contact Check and clear any mechanical obstructions, check hinge is free moving GO to PINPOINT TEST B .
Tailgate starts to close but does not reach latch	Anti-trap sensor triggered Tailgate set/alignment Mechanical obstruction	Listen for RGTM beep signal (3 determines an obstruction), inspect for damage to anti-trap trim contact Check the tailgate alignment to body, making sure that the values are with in service information limits, check torque for all hinge bolt connections Check and clear any mechanical obstructions, check hinge is free moving GO to PINPOINT TEST I .
Open tailgate requested but latch does not release	Mechanical obstruction Key not detected Body Control Module (BCM) not releasing latch Soft close actuator malfunction Latch mechanical issue	Check and clear any mechanical obstructions, make sure striker is aligned to latch Complete passive entry checks Refer to: LOCKS, LATCHES AND ENTRY SYSTEMS . GO to PINPOINT TEST D .
Latch does not clasp	Key detected in boot (latch closes then opens again with horn chirp) Mechanical obstruction Tailgate set/alignment Latch incorrect state (latch partial clasp) Latch mechanical issue	Check for key in loadspace area, issue only present when single point entry is active on the vehicle Check and clear any mechanical obstructions, making sure bump stops are correctly adjusted Check the tailgate alignment to body, making that the values are with in service information limits, check torque for all hinge bolt connections Check latch is in open state prior to closing GO to PINPOINT TEST B .
Latch does not soft close (Power latch)	Key detected in boot or vehicle (latch closes then opens again with horn chirp) Mechanical obstruction Tailgate set/alignment Soft close actuator mechanical issue Initial latch state not met - has not closed to first clasp (latch open) Latch mechanical issue Latch incorrect state (closing when in first clasp state)	Check for key in loadspace area, issue only present when single point entry is active on the vehicle Check and clear any mechanical obstructions, making sure bump stops are correctly adjusted Check the tailgate alignment to body, making sure that the values are with in service information limits, check torque for all hinge bolt connections Check the mechanical and electrical operation of the soft close actuator including bowden cable condition GO to PINPOINT TEST E . Check switch readout status GO to PINPOINT TEST C . Check latch is in open state prior to closing GO to PINPOINT TEST B .
Hands-free tailgate does not open/close	Feature not installed Incorrect motion by user Incorrect location for motion Hands-free tailgate sensor obstructed (by mud, snow) Key not detected Sensor disconnected Sensor issue/electrical circuit	Check vehicle specification Make sure that user is aware of correct operation as illustrated in the Jaguar Land Rovers owner's information Make sure that user is aware of correct location as illustrated in the Jaguar Land Rovers owner's information (either side of the vehicle, not the rear) Complete passive entry checks Refer to: LOCKS, LATCHES AND ENTRY SYSTEMS . Make sure the sensor is correctly installed and check the integrity of the connectors GO to PINPOINT TEST L .
Tailgate opens or closes inadvertently (Indicators flash if engine not running)	Gesture surrounding components insufficiently/intermittently earthed (heat shields) Heavy rain or washing the car when the key is present in the rear zone of the vehicle Incorrect routing of sensor wires	Check ground of metallic surrounding components, specifically the heat shields making sure all fixings are present Make sure the user is aware of system behaviors as illustrated in the Jaguar Land Rovers owner's information Check sensor wire orientation and installation is as per service information Check sensors are correctly attached GO to PINPOINT TEST M .
Tailgate does not open or close from instrument panel switch, all other features work correctly	Electrical fault between tailgate open switch - Instrument panel and BCM	Check for related DTC and refer to the relevant DTC index Complete electrical checks for instrument panel tailgate switch GO to PINPOINT TEST C .
Tailgate does not open or close from smart key, all other features work correctly	Electrical fault between tailgate open switch - Remote Function Actuator (RFA) and BCM RFA internal failure	REFER to: REMOTE FUNCTION ACTUATOR .
Tailgate surface cracking visible on the inside of the tailgate hinge area Courtesy of JAGUAR LAND ROVER NORTH AMERICA, LLC	Cracking may be caused by over-extension of the tailgate and the resultant stress forces on the tailgate hinge assembly	Refer to: the TAILGATE ALIGNMENT information. Realign the tailgate as required Refer to: TAILGATE MICRO CRACKING REPAIR . Complete the repair process as required
Tailgate latch scuffing visible on the inside of the tailgate latch area Courtesy of JAGUAR LAND ROVER NORTH AMERICA, LLC	Latch scuffing may be caused by a misaligned tailgate latch	Refer to: the TAILGATE ALIGNMENT information. Realign the tailgate as required Refer to: TAILGATE LATCH SCUFF REPAIR . Complete the repair process and realign the tailgate latch as required