NO SOUND IS HEARD FROM THE SPEAKER(S) (Display Is Normal) [With Navigation, Without Stereo Amplifier] (2016 2017 2018)

NOTE: 

• Check the vehicle 12 volt battery condition first - Refer to:

12 Volt Battery Test (With Auto Idle Stop System) or

12 Volt Battery Test (Without Auto Idle Stop System) .

• Set the fader and the balance positions to the center.
• Before doing this troubleshooting: Go to Navigation System Symptom Troubleshooting - Audio-Navigation Unit Power Will Not Turn On (No information display on touch screen) - Refer to:

  Audio-Navigation Unit Power Will Not Turn On (No Information Display On Touch Screen) (With Auto Idle Stop System) (2016 2017 2018)

  Audio-Navigation Unit Power Will Not Turn On (No Information Display On Touch Screen) (Without Auto Idle Stop System) (2016 2017 2018)

• Check the connectors for poor connections or loose terminals.

1. Problem verification

   -1. Turn the vehicle to the ON mode.

   - 2. Make sure the volume is not set to the MIN level, and check for sound in all modes (AM/FM, USB, AUX, and CD).

   Is there sound in all modes, and is the sound normal?

   YES 

   Intermittent failure, the system is OK at this time.

   NO: No sound is heard in all modes

   The failure is duplicated in all modes, go to step 2.

   NO: No sound is heard in AM/FM mode

   AM/FM Radio Display Is Blank Or No Station Information Is Displayed (With Navigation) (2016 2017 2018) 

   NO: No sound is heard in USB mode

   USB Device Does Not Function (With Navigation, With Auto Idle Stop System) (2016 2017 2018) 

   USB Device Does Not Function (With Navigation, Without Auto Idle Stop System) (2016 2017 2018) 

   NO: No sound is heard in AUX mode

   Auxiliary Input Sound Is Low Or Cannot Be Heard (With Navigation) (2016 2017 2018) 

   NO: No sound is heard in CD mode

   Audio Disc Does Not Play 

2. Speaker visual check

   -1. Turn the vehicle to the OFF (LOCK) mode.

   - 2. Check the speaker(s) with no sound for any damage.

   Is there any damage?

   YES 

   Replace the faulty speaker(s) - Refer to:

   Speaker Removal, Installation and Test (2016 2017 2018)

   NO 

   Go to step 3.

3. Speaker internal resistance check

   -1. Test the speaker(s).

   Test

   Is the speaker(s) OK?

   YES 

   Go to step 4.

   NO 

   Replace the faulty speaker(s) - Refer to:

   Speaker Removal, Installation and Test (2016 2017 2018)

4. Wire check (FL SP +/-, FR SP +/-, RL SP +/-, RR SP +/-, SUBW +/- lines)

   -1. Disconnect the following connectors.

   Audio-navigation unit connector A (24P)

   Audio-navigation unit connector E (8P)

   Left tweeter 2P connector

   Right tweeter 2P connector

   - 2. Measure the resistance between test points 1 and 2.

   Test condition	Vehicle OFF (LOCK) mode
   	Audio-navigation unit connector A (24P) disconnected
   	Audio-navigation unit connector E (8P) disconnected
   	Left tweeter 2P connector: disconnected
   	Right tweeter 2P connector: disconnected

   Speaker	Test point 1: Audio-navigation unit connector A (24P) - Refer to: Audio-Navigation Unit Connector for Inputs and Outputs (2016) or Audio-Navigation Unit Connector for Inputs and Outputs (2017 2018) .	Test point 2: Audio-navigation unit connector A (24P) - Refer to: Audio-Navigation Unit Connector for Inputs and Outputs (2016) or Audio-Navigation Unit Connector for Inputs and Outputs (2017 2018) .	Resistance
   Left rear door speaker	No. 5	No. 6	About 4 Ω
   Right rear door speaker	No. 9	No. 10	About 4 Ω
   Driver's door speaker	No. 15	No. 16	About 4 Ω
   Front passenger's door speaker	No. 19	No. 20	About 4 Ω

   Speaker	Test point 1: Audio-navigation unit connector E (8P) Refer to: Audio-Navigation Unit Connector for Inputs and Outputs (2016) or Audio-Navigation Unit Connector for Inputs and Outputs (2017 2018) .	Test point 1: Audio-navigation unit connector E (8P) Refer to: Audio-Navigation Unit Connector for Inputs and Outputs (2016) or Audio-Navigation Unit Connector for Inputs and Outputs (2017 2018) .	Resistance
   Subwoofer	No. 5	No. 7	About 2 Ω

   Is the resistance OK?

   YES 

   The SP and SUBW wires are not open and short. Go to step 5.

   NO 

   Repair an open or short in the wire(s) between the audio-navigation unit and the speaker(s).

5. Shorted wire check (FL SP +/-, FR SP +/-, RL SP +/-, RR SP +/-, SUBW +/- lines)

   -1. Disconnect the following connectors.

   Driver's door speaker 2P connector

   Front passenger's door speaker 2P connector

   Left rear door speaker 2P connector

   Right rear door speaker 2P connector

   Subwoofer 2P connector

   - 2. Check for continuity between following test points and body ground individually.

   Test condition	Vehicle OFF (LOCK) mode
   	Audio-navigation unit connector A (24P) disconnected
   	Audio-navigation unit connector E (8P) disconnected
   	Driver's door speaker 2P connector: disconnected
   	Front passenger's door speaker 2P connector: disconnected
   	Left rear door speaker 2P connector: disconnected
   	Right rear door speaker 2P connector: disconnected
   	Left tweeter 2P connector: disconnected
   	Right tweeter 2P connector: disconnected
   	Subwoofer 2P connector: disconnected

   Connector	Speaker	Terminal
   Audio-navigation unit connector A (24P) - Refer to: Audio-Navigation Unit Connector for Inputs and Outputs (2016) or Audio-Navigation Unit Connector for Inputs and Outputs (2017 2018) .	Left rear door speaker	No. 5
   		No. 6
   	Right rear door speaker	No. 9
   		No. 10
   	Driver's door speaker, Left tweeter	No. 15
   		No. 16
   	Front passenger's door speaker, Right tweeter	No. 19
   		No. 20

   Connector	Speaker	Terminal
   Audio-navigation unit connector E (8P) - Refer to: Audio-Navigation Unit Connector for Inputs and Outputs (2016) or Audio-Navigation Unit Connector for Inputs and Outputs (2017 2018) .	Subwoofer	No. 5
   		No. 7

   Is there continuity?

   YES 

   Repair a short to body ground in the wire(s) between the audio-navigation unit and the speaker(s).

   NO 

   The SP and SUBW wires are OK. Go to step 6.

6. Open wire check (FL SP +/-(Tweeter), FR SP +/- (Tweeter) lines)

   -1. Connect terminals A and B with jumper wires.

   Terminal A	Audio-navigation unit connector A (24P) No. 15 - Refer to: Audio-Navigation Unit Connector for Inputs and Outputs (2016) or Audio-Navigation Unit Connector for Inputs and Outputs (2017 2018) .
   Terminal B	Audio-navigation unit connector A (24P) No. 16 - Refer to: Audio-Navigation Unit Connector for Inputs and Outputs (2016) or Audio-Navigation Unit Connector for Inputs and Outputs (2017 2018) .

   Terminal A	Audio-navigation unit connector A (24P) No. 19 - Refer to: Audio-Navigation Unit Connector for Inputs and Outputs (2016) or Audio-Navigation Unit Connector for Inputs and Outputs (2017 2018) .
   Terminal B	Audio-navigation unit connector A (24P) No. 20 - Refer to: Audio-Navigation Unit Connector for Inputs and Outputs (2016) or Audio-Navigation Unit Connector for Inputs and Outputs (2017 2018) .

   - 2. Check for continuity between test points 1 and 2.

   Test condition	Vehicle OFF (LOCK) mode
   	Audio-navigation unit connector A (24P) disconnected
   	Driver's door speaker 2P connector: disconnected
   	Front passenger's door speaker 2P connector: disconnected
   	Left tweeter 2P connector: disconnected
   	Right tweeter 2P connector: disconnected
   	Audio-navigation unit connector A (24P) No. 15 and No. 16: jumped
   	Audio-navigation unit connector A (24P) No. 19 and No. 20: jumped
   Test circuit 1
   Test point 1	Left tweeter 2P connector No. 1
   Test point 2	Left tweeter 2P connector No. 2

   Test circuit 2
   Test point 1	Right tweeter 2P connector No. 1
   Test point 2	Right tweeter 2P connector No. 2

   Courtesy of HONDA, U.S.A., INC.

   Courtesy of HONDA, U.S.A., INC.

   Is there continuity?

   YES 

   Replace the audio-navigation unit. Audio-Navigation Unit Removal And Installation (2016 2017 2018) .

   NO 

   Repair an open in the wire(s) between the audio-navigation unit and the tweeter.