Audio Disc Does Not Play
Special Tools Required
Diagnostic CD 07AAZ-SDBA100
NOTE:
- Check the vehicle 12 volt battery condition first - Refer to:
- Before doing this troubleshooting, Go To:
EXTERNAL MEDIA PLAYER UNIT DOES NOT WORK PROPERLY (With BD Player Unit) (2016 2017 2018)
EXTERNAL MEDIA PLAYER UNIT DOES NOT WORK PROPERLY (With DVD Player Unit) (2016 2017 2018)
- Disc labels should not be used. They may jam and damage the player mechanism.
- Make sure the disc is compatible with the system (see the Owner's Manual for more information).
12 Volt Battery Test (With Auto Idle Stop System) or
12 Volt Battery Test (Without Auto Idle Stop System) .
- Problem verification
-1. Turn the vehicle to the ON mode.
- 2. Insert a disc to see if the symptom can be duplicated.
Does the disc play?
YES
Intermittent failure, the system is OK at this time.
NO
The failure is duplicated, go to step 2.
- Unit check
-1. Insert the audio diagnostic CD (T/N: 07AAZ-SDBA100).
Does the disc play?
YES
The original disc is faulty, or has an unreadable format.
NO: With CD player unit
Replace the CD player unit - Refer to:
CD Player Unit Removal and Installation (2016 2017 2018) or
CD Player Unit Removal and Installation (2019 2020 2021) .
NO: With DVD player unit
Replace the DVD player unit - Refer to:DVD Player Unit Removal and Installation (2016 2017 2018) .
NO: With BD player unit
Replace the BD player unit - Refer to: