Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

WARNING: This page is about a different car, the 2021 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Condition	Actions
All door locks are inoperative	GO to Pinpoint Test I
A single or more than one door lock is inoperative	GO to Pinpoint Test J
The door locks operate only one way	GO to Pinpoint Test K
All door locks are inoperative from one door lock control switch	GO to Pinpoint Test L
The power tailgate is inoperative or does not operate correctly	REFER to: Power Tailgate .
The tailgate lock is inoperative	GO to Pinpoint Test J
The tailgate latch release is inoperative	GO to Pinpoint Test M
The tailgate does not latch	GO to Pinpoint Test AD
The doors do not lock or unlock using the keyless entry keypad	GO to Pinpoint Test N
The keyless entry keypad does not illuminate	GO to Pinpoint Test AK
The RKE transmitter is inoperative	GO to Pinpoint Test O
An individual button/feature is inoperative from the RKE transmitter	GO to Pinpoint Test P
The RKE transmitter has poor range performance	GO to Pinpoint Test Q
The remote start feature is inoperative	GO to Pinpoint Test R
The smart unlock is inoperative	Without push button start - REFER to: Instrumentation, Message Center and Warning Chimes . With push button start - REFER to: Passive Anti-Theft System (PATS) .
The 2-stage door unlocking does not operate correctly	REFER to: Staged Unlock Programming .
A door passive entry feature is inoperative	GO to Pinpoint Test S
The tailgate passive entry feature is inoperative	GO to Pinpoint Test T
The fuel filler door release is inoperative (hybrid vehicle)	GO to Pinpoint Test AH
The fuel filler door does not latch (hybrid vehicle)	GO to Pinpoint Test AI