Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

Diagnostics in this service manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.

Condition	Possible Sources	Actions
All door locks are inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST I
A single or more than one door lock is inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST J
The door locks operate only one way	Refer to the PINPOINT TEST	GO to PINPOINT TEST K
All door locks are inoperative from one door lock control switch	Refer to the PINPOINT TEST	GO to PINPOINT TEST L
A door lock indicator is inoperative or always on	Refer to the PINPOINT TEST	GO to PINPOINT TEST M
The luggage compartment lid release is inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST N
The luggage compartment lid latch does not latch	Wiring, terminals or connectors Luggage compartment lid latch	DISCONNECT the luggage compartment lid latch electrical connector and CHECK the operation of the latch using a screwdriver. If the latch does not fully latch (2 clicks), INSTALL a new luggage compartment lid latch. REFER to: Luggage Compartment Lid Latch . If the latch fully latches (2 clicks), REFER to the OEM ELECTRICAL WIRING DIAGRAM INTRODUCTION -- (EXCEPT HYBRID) to identify the possible causes of the circuit short.
The fuel filler door release is inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST O
The fuel filler door does not latch	Refer to the PINPOINT TEST	GO to PINPOINT TEST P
The doors unlock by swiping the keyless entry keypad 2 times	Unintentional sequential codes programmed	ERASE all personal codes, and program new codes. PROGRAM any unused slots with the factory code. REFER to the Owner's Literature.
The doors do not lock or unlock using the keyless entry keypad	Refer to the PINPOINT TEST	GO to PINPOINT TEST Q
The keyless entry keypad illumination is inoperative or always on	Refer to the PINPOINT TEST	GO to PINPOINT TEST R
The RKE transmitter is inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST S
An individual button/feature is inoperative from the RKE transmitter	Refer to the PINPOINT TEST	GO to PINPOINT TEST T
The RKE transmitter has poor range performance	Refer to the PINPOINT TEST	GO to PINPOINT TEST U
The remote start feature is inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST V
The remote start feature operates, but the remote start feedback LED is inoperative	Passive key	DISCARD the suspect passive key. PROGRAM a new passive key. REFER to: ANTI-THEFT SECURITY ACCESS .
The smart unlock is inoperative	Refer to the PINPOINT TEST	For vehicles not equipped with push button start, DIAGNOSE the key-in-ignition warning chime. REFER to: INSTRUMENTATION, MESSAGE CENTER AND WARNING CHIMES . For vehicles equipped with push button start, DIAGNOSE the passive key not starting the vehicle from various areas within the interior of the vehicle. REFER to: PASSIVE ANTI-THEFT SYSTEM (PATS) .
The 2-stage door unlocking does not operate correctly	The 2-stage door unlocking does not operate correctly	PROGRAM the 2-stage door unlocking. REFER to: STAGED UNLOCK PROGRAMMING .
A door passive entry feature is inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST W
The luggage compartment lid passive entry feature is inoperative	Refer to the PINPOINT TEST	GO to PINPOINT TEST X