Symptom Chart: Message Center

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.

SYMPTOM CHART

Condition	Possible Sources	Actions
The message center is not operating correctly	Refer to the Pinpoint Test	GO to Pinpoint Test U
The message center display is blank	Refer to the Pinpoint Test	GO to Pinpoint Test A
The compass display is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test AX
The compass display is inaccurate	Refer to the Pinpoint Test	GO to Pinpoint Test AY
The outside air temperature display is inoperative or incorrect	Refer to the Pinpoint Test	GO to Pinpoint Test V
The cruise control message center indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test T
The upshift message center indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test BJ
The hill start assist display is never on	Refer to the Pinpoint Test	GO to Pinpoint Test BB
The shift to park display is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test BH
A passive key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is inoperative or always on (Intelligent Access (IA) only)	Message center concern Intelligent Access (IA) concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test BLIf the driver door ajar message functions correctly, REFER to: LOCKS, LATCHES AND ENTRY SYSTEMS (Vehicles Without: One-Touch Up Door Window) . REFER to: LOCKS, LATCHES AND ENTRY SYSTEMS (Vehicles With: One-Touch Up Door Window) .
A vehicle starting/ignition status (press brake to start or switch ignition off press power) message is inoperative or always on (Intelligent Access (IA) only)	Message center concern Intelligent Access (IA) concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed and the vehicle functions in all ignition modes. If the driver door ajar message does not function correctly, GO to Pinpoint Test BL If the driver door ajar message functions correctly, diagnose the ignition modes. REFER to: STEERING WHEEL AND COLUMN ELECTRICAL COMPONENTS .
A door ajar display is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test BL
A transmission malfunction display is always on	Refer to the Pinpoint Test	GO to Pinpoint Test BK
A low washer fluid level display is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test BI
The reverse parking aid menu/display is not available (parking aid cannot be disabled)	A MyKey® is in use	The system is operating correctly. To display the reverse parking aid menu, an administrator key must be used.
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always on	Message center concern Brake warning indication concern IPC	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test BL If the driver door ajar message functions correctly, GO to Pinpoint Test J or GO to Pinpoint Test K
An exterior lighting bulb outage message is always on	Message center concern Exterior lighting concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test BL If the driver door ajar message functions correctly, REFER to: PARKING, REAR AND LICENSE PLATE LAMPS .
A charging system warning is never or always on	Message center concern Charging system warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test BL If the driver door ajar message functions correctly, GO to Pinpoint Test AL
The engine over-temperature warning is always on	Message center concern Temperature gauge indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test BL If the driver door ajar message functions correctly, GO to Pinpoint Test Cor GO to Pinpoint Test D
The engine oil change due message is never on	Message center concern The PCM has not reached the programmed mileage based on the criteria required to display the message.	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test BL If the driver door ajar message functions correctly, the vehicle has not met the criteria required to display the message since the last oil life reset. EXPLAIN the oil minder function to the customer. REFER to: Message Center - System Operation and Component Description .
The engine oil change due message is always on	The oil life needs reset	CARRY OUT the oil life reset procedure.
The parking aid malfunction message is always on	Parking aid system concern	REFER to: PARKING AID .
The stablity-traction control malfunction warning is never or always on	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test BL If the driver door ajar message functions correctly, GO to Pinpoint Test M
The stablity-traction control disabled warning is never on	Message center concern Stability-traction control disable indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test BL If the driver door ajar message functions correctly, GO to Pinpoint Test N
A TPMS malfunction message is never or always on	Message center concern TPMS warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test BL If the driver door ajar message functions correctly, GO to Pinpoint Test P
A tire training message (train left front, right front, left rear or right rear tire) message is never on	TPMS warning indicator concern TPMS sensor training concern	NOTE: These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions. If the TPMS warning indicator does not operate, GO to Pinpoint Test P If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to: TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR LOCATION CALIBRATION .
The training complete message is never on	TPMS sensor training incomplete	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR LOCATION CALIBRATION .
The tires not trained message is always on	TPMS sensor training concern	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR LOCATION CALIBRATION .
A steering malfunction message is always on	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test BA If the driver door ajar message functions correctly, REFER to: POWER STEERING .
The transport mode message is always on	Vehicle still in transport mode	CARRY OUT the procedure to disable the transport mode and PLACE the vehicle in normal operation mode. REFER to: TRANSPORT MODE DEACTIVATION .