Symptom Chart

WARNING: This page is about a different car, the 2013 Ford Explorer. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this service information assumes a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to DIAGNOSTIC METHODS for information about these practices.

In most circumstances the PCM sets DTCs to help guide with diagnostics. Refer to the DTC Chart-PCM before using the symptom chart. The Condition column lists the vehicle condition. The Possible Sources column lists a detailed vehicle condition. The Action column lists the action to be performed to determine the cause of the condition. Each action lists the components that can cause the system and the individual components in that system. The components are listed in order of disassembly. Use the list of components and the required action to focus on disassembly inspections for the root cause of the concern.

SYMPTOM DESCRIPTION

Condition	Possible Sources	Action
Engagement Concerns	No Forward	GO to Forward Clutch .
	No Reverse	GO to Forward Clutch .
	Harsh Reverse	GO to Direct Clutch .
	Harsh Forward	GO to Forward Clutch .
	Delayed/Soft Reverse	GO to Direct Clutch .
	Delayed/Soft Forward	GO to Forward Clutch .
	No Forward and No Reverse	Check the transmission fluid level. REFER to TRANSMISSION FLUID DRAIN AND REFILL . Inspect filter or pump assembly
	Delayed/Soft Forward and Reverse	Filter or pump assembly
	Neutral after Launch	Low One Way Clutch.
Shift Concerns	No 1-2 Shift/Harsh/Soft/Slipping	GO to Forward Clutch , GO to Intermediate Clutch , and LOW ONE WAY CLUTCH .
	No 2-3 Shift/Harsh/Soft/Slipping	GO to Direct Clutch , GO to Forward Clutch , GO to Intermediate Clutch .
	No 3-4 Shift/Harsh/Soft/Slipping	GO to Overdrive Clutch , GO to Forward Clutch , GO to Direct Clutch .
	No 4-5 Shift/Harsh/Soft/Slipping	GO to Direct Clutch , GO to Overdrive Clutch , GO to Forward Clutch .
	No 5-6 Shift/Harsh/Soft/Slipping	GO to Intermediate Clutch , GO to Overdrive Clutch , GO to Direct Clutch .
	Only Gears 1, 2, 3, 4 available	GO to Forward Clutch .
	Only Gears 3 and 5 available	GO to Direct Clutch .
	Only Gears 2 and 6 available	GO to Intermediate Clutch .
	Only Gears 4, 5, 6 available	GO to Overdrive Clutch .
	Only Gears 1 and R available	GO to Low-Reverse Clutch or LOW ONE WAY CLUTCH .
	No Engine Braking in Low	GO to Low-Reverse Clutch .
Torque Converter Operation Concerns	No Apply	Torque converter system. GO to Torque Converter Clutch
	Always Applied (engine stalls)	Torque converter system. GO to Torque Converter Clutch
	Cycling/Shutter/Chatter	Torque converter system. GO to Torque Converter Clutch
Other Concerns	Selector Lever High Effort	Filter or pump assembly.
	External Leaks	See LEAKAGE INSPECTION
	Noise	Engine drive accessories, suspension, CV joints, REFER to NOISE, VIBRATION & HARSHNESS .
	Vibration	Engine drive accessories, suspension, CV joints, REFER to NOISE, VIBRATION & HARSHNESS .
	No Park Range	Transfer shaft or final drive.
	Overheating	AUTOMATIC TRANSMISSION COOLING SYSTEM Symptom Chart: Transmission Cooling.