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RCC Does Not Operate

Probable cause: 

No contract agreement, out of service area, server side malfunction, Data Communication Module malfunction, antenna malfunction, smartphone malfunction

CAUTION: Before performing diagnosis, refer to "CAUTION" in "General Description". Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>GENERAL DESCRIPTION>CAUTION .
  1. CHECK THE SUBSCRIPTION STATUS  .

    Using the Subaru Select Monitor, check the following items in the [Data Monitor] of [Telematics]. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>DATA MONITOR .

    • Remote Engine Starter Active

    Is the data [TRUE]?

    Yes  : Go to  2.

    No  : The user does not have a service subscription; therefore, it is not a failure.

  2. CHECK DTCS  .

    Read the following DTCs using Subaru Select Monitor. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC) . Ref. to KEYLESS ACCESS WITH PUSH BUTTON START (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC) . Ref. to BODY CONTROL (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC) . Ref. to P-HEV HYBRID POWERTRAIN CONTROL (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC) . Ref. to AIR CONDITIONER (DIAGNOSTICS) (HEV)>DIAGNOSTIC TROUBLE CODE (DTC) .

    • Telematics
    • Keyless Access with Push Button Start
    • Body Control
    • Hybrid Powertrain Control
    • Air Conditioner

    Are any PTCs displayed?

    Yes  : Perform the diagnosis for the displayed PTCs. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST . Ref. to KEYLESS ACCESS WITH PUSH BUTTON START (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST . Ref. to BODY CONTROL (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST . Ref. to P-HEV HYBRID POWERTRAIN CONTROL (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST . Ref. to AIR CONDITIONER (DIAGNOSTICS) (HEV)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST .

    No  : Go to  3.

  3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER'S SMARTPHONE  .

    Check that the user's smartphone can be connected to the Internet.

    Can it be connected to the Internet?

    Yes  : Go to  4.

    No  : The user's smartphone or the Internet environment has a problem.

  4. CHECK RCC FUNCTIONS  .

    Check that RCC can be operated by the smartphone.

    Does it operate?

    Yes  : Currently no failure is found. If the RCC did not operate, the user's Internet environment (radio waves, etc.) possibly had a problem.

    No  : Go to  5.

  5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR)  .

    Using the Subaru Select Monitor, check the following items in the [Data Monitor] of [Telematics]. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>DATA MONITOR .

    • Signal Strength

    Is the data 26[%] or more?

    Yes  : Go to  6.

    No  : Check the telematics antenna.

  6. CHECK STARLINK SERVER  .

    Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

    Was there server outage that coincides with the day/time when the issue occurred?

    Yes  : Currently no failure is found. When the user had a problem, there was a failure with Starlink Server.

    No  : If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.

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