Inspection Procedure 9: It cannot communicate with a smartphone: Diagnosis
- STEP 1. Confirm that the vehicle is parked properly.
Check that the vehicle is parked in an open area.
Q: Is the check result normal?
YES: Go to Step 2.
NO: Move the vehicle to an open area. Then go to Step 2.
- STEP 2. Check test mode.
Execute "Test report" in the test mode (Refer to ON-VEHICLE SERVICE ).
Q: Is the check result normal?
YES: Go to Step 3.
NO: Troubleshoot the TCU. Refer to INSPECTION PROCEDURE 8 "SOS EMERGENCY ASSIST/INFORMATION ASSIST DOES NOT CONNECTED (IT CAN START THE CALLING TO THE TELEMATICS CALL CENTER)" .
- STEP 3. Retest the system.
Q: Is the check result normal?
YES: The procedure is complete.
NO: Since it is a problem of the radio wave environment or the mobile communication device (Smartphone), and not a failure of the TCU, contact the telematics call center to report the vehicle state (Refer to "USER TROUBLESHOOTING FLOW" ).