Inspection Procedure 8: SOS emergency assist/information assist does not connected (It can start the calling to the telematics call center): Diagnosis
- STEP 1. Confirm that the vehicle is parked properly.
Check that the vehicle is parked in an open area.
Q: Is the check result normal?
YES: Go to Step 2.
NO: Move the vehicle to an open area. Then go to Step 2.
- STEP 2. Check test mode.
Execute "Test report" in the test mode (Refer to ON-VEHICLE SERVICE ).
OK: After the automatic voice flows for a predetermined time, the call is completed.
Q: Is the check result normal?
YES: Since it is a problem of the radio wave environment and not a failure of the TCU, contact the telematics call center to report the vehicle state (Refer to "USER TROUBLESHOOTING FLOW" ).
NO: Replace the GNSS/TEL antenna assembly (Refer to ANTENNA ) or TEL antenna assembly (Refer to TEL ANTENNA ASSEMBLY REMOVAL AND INSTALLATION <UP TO 19 MODEL YEAR> ). Then go to Step 3.
- STEP 3. Retest the system.
Q: Is the check result normal?
YES: The procedure is complete.
NO: Replace the TCU (Refer to TCU ).