Symptom Chart

SYMPTOM	POSSIBLE CAUSES	ACTION
Moving glass system(s) (window movements) inoperative	Supply fuse(s) loose/failed Window switch faulty or damaged Window switch electrical connector loose Child lock switch faulty or damaged (only affects rear doors) Child lock switch electrical connector loose (only affects rear doors) Child lock feature activated (only affects rear doors) Door module faulty or damaged Door module electrical connector loose Door module software incorrectly/partially flashed Door module not initialized (windows) Door module not initialized (rear door blind) Sunblind mechanism motor faulty or damaged (only affects rear doors) Sunblind mechanism hall sensor faulty or damaged (only affects rear doors) Wiring harness faulty or damaged Wiring harness connector pin(s) backed out Window lift mechanism motor faulty or damaged Window lift mechanism motor electrical connector loose Window lift mechanism cable(s) broken or frayed Window lift mechanism cable drum or pulleys seized Window lift mechanism guide rail faulty or damaged Window lift mechanism sliders faulty or damaged Moving glass (window) not connected to window lift mechanism Moving glass (window) cracked or chipped Glass seals faulty or damaged Glass seals incorrectly fitted Glass seal channel(s) faulty or damaged Glass seal channel(s) incorrectly fitted Upper frame finisher faulty or damaged Upper frame finisher incorrectly fitted Unintended contact to adjacent component	If the customer reports a moving glass system (door window) is completely inoperative, confirm if a noise can be heard from the window lift mechanism motor when attempting operation from the door window switch If the inoperative door window is a rear unit, check the function of the isolator switch at the driver door switchpack If the concern persists and a motor noise CANNOT be heard when operating the door window, GO to PINPOINT TEST A . If the concern persists and a motor noise IS heard when operating the door window, GO to PINPOINT TEST B .
Moving glass system(s) (window movements) 'one-shot' function inoperative	Window switch faulty or damaged Window switch electrical connector loose Door module not initialized (windows) Door module not initialized (rear door blind) Wiring harness faulty or damaged Wiring harness connector(s) pin(s) backed out	If a customer reports that a Moving Glass System cannot be operated using 'one-shot' function. Confirm if the window can be fully opened and closed at all. If the window does not move at all, see guidance for symptom 'Moving glass system(s) inoperative' above If the window can be fully opened and closed, but not using the 'one-shot' function, GO to PINPOINT TEST C .
Moving glass system(s) (window movements) are consistently slow in operation	Wiring harness faulty or damaged Window lift mechanism motor faulty or damaged Window lift mechanism cable(s) broken or frayed Window lift mechanism cable drum or pulleys seized Window lift mechanism guide rail faulty or damaged Window lift mechanism sliders faulty or damaged Glass seals faulty or damaged Glass seals incorrectly fitted Glass seal channel(s) faulty or damaged Glass seal channel(s) incorrectly fitted Upper frame finisher faulty or damaged Upper frame finisher incorrectly fitted Unintended contact to adjacent component(s)	If a customer reports that a Moving Glass System is consistently slow operating. Confirm if the window closing/raising speed operates normally at room temperature If the window closing/raising speed at room temperature is >100 mm/s, then this constitutes design intent and no components should be replaced If the window closing/raising speed at room temperature is <100 mm/s GO to PINPOINT TEST D .
Moving glass system(s) (window movements) consistently only partially move	Door module learned false limit Window lift mechanism cable(s) broken or frayed Window lift mechanism cable drum or pulleys seized Window lift mechanism guide rail faulty or damaged Window lift mechanism sliders faulty or damaged Moving glass (window) cracked or chipped Glass seals faulty or damaged Glass seals incorrectly fitted Glass seal channel(s) faulty or damaged Glass seal channel(s) incorrectly fitted Upper frame finisher faulty or damaged Upper frame finisher incorrectly fitted Unintended contact to adjacent component(s)	If a customer reports a Moving Glass System consistently only partially moves GO to PINPOINT TEST E .
Moving glass system(s) (window movements) inconsistently have only partial movement	Supply fuse(s) loose Window switch faulty or damaged Window switch electrical connector loose Child lock switch faulty or damaged (only affects rear doors) Child lock switch electrical connector loose (only affects rear doors) Child lock feature activated (only affects rear doors) Door module faulty or damaged Door module electrical connector loose Wiring harness faulty or damaged Wiring harness connector(s) pin(s) backed out Window lift mechanism motor faulty or damaged Window lift mechanism motor electrical connector loose Window lift mechanism cable(s) broken or frayed Window lift mechanism cable drum or pulleys seized Window lift mechanism guide rail faulty or damaged Window lift mechanism sliders faulty or damaged Glass seals faulty or damaged Glass seals incorrectly fitted Glass seal channel(s) faulty or damaged Glass seal channel(s) incorrectly fitted Upper frame finisher faulty or damaged Upper frame finisher incorrectly fitted Unintended contact to adjacent component(s)	If a customer reports a Moving Glass System inconsistently have only partial movement GO to PINPOINT TEST F .
Moving glass system(s) (window stability) overly flexible when glass fully up (windows are closed)	Window lift mechanism guide rail faulty or damaged Window lift mechanism sliders faulty or damaged Window lift mechanism fasteners faulty or damaged Window lift mechanism fasteners not secured to design intent torque Moving glass (window) not connected to window lift mechanism Glass seals faulty or damaged Glass seals incorrectly fitted Glass seal channel(s) faulty or damaged Glass seal channel(s) incorrectly fitted Upper frame finisher faulty or damaged Upper frame finisher incorrectly fitted	If a customer reports that a Moving Glass System (window stability) is overly flexible when the glass is fully up (windows are closed) GO to PINPOINT TEST G .
Moving glass system(s) (window stability) overly flexible when glass down (windows are open)	Window lift mechanism guide rail faulty or damaged Window lift mechanism sliders faulty or damaged Window lift mechanism fasteners faulty or damaged Window lift mechanism fasteners not secured to design intent torque Moving glass (window) not connected to window lift mechanism Glass seals faulty or damaged Glass seals incorrectly fitted Glass seal channel(s) faulty or damaged Glass seal channel(s) incorrectly fitted Upper frame finisher faulty or damaged Upper frame finisher incorrectly fitted	If a customer reports that a Moving Glass System (window stability) is overly flexible when the glass is down (windows are open) GO to PINPOINT TEST H .
Wind noise or water leak between glass run seal and moving glass (window)	Door module learned false limit Door module soft stop inappropriate Window lift mechanism motor faulty or damaged Window lift mechanism cable(s) broken or frayed Window lift mechanism cable drum or pulleys seized Window lift mechanism guide rail faulty or damaged Window lift mechanism sliders faulty or damaged Window lift mechanism fasteners faulty or damaged Window lift mechanism fasteners not secured to design intent torque Moving glass (window) not connected to window lift mechanism Moving glass (window) cracked or chipped Glass seals faulty or damaged Glass seals incorrectly fitted Glass seal channel(s) faulty or damaged Glass seal channel(s) incorrectly fitted Upper frame finisher faulty or damaged Upper frame finisher incorrectly fitted	If a customer reports wind noise or water leak between glass run seal and moving glass (window). Start by completing a road test to confirm the presence of the issue. If the issue is observed, tape the moving glass (window) to glass run seal connection separately along the upper portion of the glass run seal and along the two vertical portions of the glass run seal. With the connection fully sealed by tape, complete the road test again. If the issue is still present, the leak is NOT between the glass run seal and the moving glass (window). Continue investigations as required. If issue is NO LONGER present, first remove the tape from along the vertical portions of the glass run seal and continue the road test. If the issue then re-occurs, this indicates that the leak is between the vertical portions of the glass run seal and the moving glass (window). GO to PINPOINT TEST I . If issue is NOT evident with tape removed from vertical portions of glass run seal, this may indicate that the leak is between upper portion of glass run seal and the moving glass (window). GO to PINPOINT TEST J .
Moving glass system(s) noisy during operation	Window lift mechanism motor faulty or damaged Window lift mechanism cable(s) broken or frayed Window lift mechanism cable drum or pulleys seized Window lift mechanism guide rail faulty or damaged Window lift mechanism sliders faulty or damaged Window lift mechanism fasteners faulty or damaged Window lift mechanism fasteners not secured to design intent torque Window lift mechanism cable anti-rattle clip faulty or damaged Window lift mechanism cable anti-rattle clip incorrectly fitted Window lift mechanism cable anti-rattle clip not connected to cable Window lift mechanism cable anti-rattle clip not connected to mating part Window lift mechanism cable anti-rattle clip tail not secured Moving glass (window) not connected to window lift mechanism Moving glass (window) cracked or chipped Glass seals faulty or damaged Glass seals incorrectly fitted Glass seal channel(s) faulty or damaged Glass seal channel(s) incorrectly fitted Upper frame finisher faulty or damaged Upper frame finisher incorrectly fitted Unintended contact to adjacent component(s)	If a customer reports Moving glass system(s) are noisy during operation, GO to PINPOINT TEST K . If a customer reports Moving glass system(s) are noisy (rattling) during door closing, GO to PINPOINT TEST L .
Moving glass system(s) noisy during door close	Window lift mechanism cable(s) broken or frayed Window lift mechanism guide rail faulty or damaged Window lift mechanism sliders faulty or damaged Window lift mechanism fasteners faulty or damaged Window lift mechanism fasteners not secured to design intent torque Window lift mechanism cable anti-rattle clip faulty or damaged Window lift mechanism cable anti-rattle clip incorrectly fitted Window lift mechanism cable anti-rattle clip not connected to cable Window lift mechanism cable anti-rattle clip not connected to mating part Window lift mechanism cable anti-rattle clip tail not secured Moving glass (window) not connected to window lift mechanism Glass seals faulty or damaged Glass seals incorrectly fitted Glass seal channel(s) faulty or damaged Glass seal channel(s) incorrectly fitted Upper frame finisher faulty or damaged Upper frame finisher incorrectly fitted Unintended contact to adjacent component(s)	If a customer reports Moving glass system(s) are noisy (rattling) during door closing, GO to PINPOINT TEST L .
Moving glass system(s) have nuisance bounce back	Door module software incorrectly/partially flashed Window lift mechanism motor faulty or damaged Window lift mechanism hall sensor faulty or damaged Window lift mechanism motor electrical connector loose Window lift mechanism cable(s) broken or frayed Window lift mechanism cable drum or pulleys seized Window lift mechanism guide rail faulty or damaged Window lift mechanism sliders faulty or damaged Window lift mechanism fasteners faulty or damaged Window lift mechanism fasteners not secured to design intent torque Moving glass (window) not connected to window lift mechanism Moving glass (window) cracked or chipped Glass seals faulty or damaged Glass seals incorrectly fitted Glass seal channel(s) faulty or damaged Glass seal channel(s) incorrectly fitted Upper frame finisher faulty or damaged Upper frame finisher incorrectly fitted Unintended contact to adjacent component(s)	If a customer reports that the moving glass system(s) either automatically reverse movement direction during closing or have nuisance bounce back, GO to PINPOINT TEST M .
Moving glass system(s) moving in steps during operation	Wiring harness faulty or damaged Wiring harness connector(s) pin(s) backed out Window lift mechanism motor faulty or damaged Window lift mechanism hall sensor faulty or damaged Window lift mechanism motor electrical connector loose	If a customer reports moving glass system(s) are only moving in a small step each time the switch is pressed, GO to PINPOINT TEST N .
Moving glass (window) does not fully open	Lower soft stop/Hard stop re-learn cycle	No further action required, see the description below to understand the feature intent - "Lower Soft Stop/Hard Stop Description
Creaking noise can be heard coming from the glass roof panel of the vehicle when driving at low speeds and/or over rough ground.	Interaction between the glass roof panel flip seal and vehicle body.	If a customer reports a creaking noise from the glass roof of the vehicle, refer to Refer to the appropriate service information