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Home >> Land Rover >> 2021 >> Range Rover Evoque R-Dynamic S >> Repair and Diagnosis >> Body & Frame >> Windows >> Glass, Frames And Mechanisms -- Range Rover EVOQUE/L551 >> Glass, Frames And Mechanisms >> Diagnosis And Testing >> Glass, Frames And Mechanisms (G2018367) >> Lower Soft Stop/Hard Stop Description >> Pinpoint Test B: Moving Glass System Inoperative (Motor Noise Is Heard)

Pinpoint Test B: Moving Glass System Inoperative (Motor Noise Is Heard)

  1. B1: CHECK THE WINDOW IS SECURED TO THE WINDOW LIFT MECHANISM 
    1. Remove the door trim/door card and door module plate so that the window lift mechanism and window glass can be clearly viewed.
      G14072748Courtesy of JAGUAR LAND ROVER NORTH AMERICA, LLC
      NOTE: Illustration shows a window without a bonded a window lift mechanism attachment bracket: 1 - Window; 2 - Window Lift Mechanism Slider.
    2. If the window does not have bonded window lift mechanism attachment brackets, then, with reference to the illustration supplied, check if the window is correctly engaged with the window lift mechanism slider(s).

      Is the window correctly engaged with the window lift mechanism slider(s)?

      Yes:  GO to  B2.

      No:  Resecure the window to the window lift mechanism slider(s) and retest window operation. If the issue is resolved, record cause as Window disconnected from window lift mechanism slider  . If the window to window lift mechanism connection cannot be secured replace the window lift mechanism, making sure to correctly secure the window to the window lift mechanism slider(s), then retest window operation. If the issue is resolved, record cause as Window lift mechanism slider fault  .

  2. B2: CHECK THE WINDOW LIFT MECHANISM FUNCTIONALITY 
    1. Remove the door trim/door card and door module plate so that the window lift mechanism and window glass can be clearly viewed.
    2. Remove the window.
    3. Attempt to operate the window lift mechanism up and down from the window switch when the mechanism is still installed within the door.

      Is the window lift mechanism functional and able to freely move from fully up to fully down without abnormal noise?

      Yes:  GO to  B3.

      No:  Replace the window lift mechanism and retest. If the issue is resolved, visually inspect the faulty window lift mechanism that was removed from the vehicle and record cause as appropriate: Window lift mechanism failed - cable(s) broken or frayed/Window lift mechanism failed - cable drum or pulleys seized/Window lift mechanism failed - de-cabled/Window lift mechanism failed - un-identifiable  .

  3. B3: CHECK THE WINDOW CONDITION 
    1. Remove the window and visually inspect its condition for signs of damage.

      Does the window show any signs of damage (for example, cracks or chips)?

      Yes:  If the window shows signs of damage (for example, cracks or chips), replace the window and retest window operation. If the issue is resolved, record cause as Window glass damaged  . If, after completing the repairs as described above, the concern persists, GO to  B4.

      No:  GO to  B4.

  4. B4: CHECK THE GLASS SEALS ARE FREE FROM FOREIGN MATERIAL 
    1. Check for any foreign material or obstructions in the glass seals.

      Are there signs of any foreign material(s) or obstructions in the glass seals?

      Yes:  If foreign material is found within the glass seals, remove material or replace the seal as required and retest window operation, if the issue is resolved, record cause as Foreign material in glass seals  .

      No:  GO to  B5.

  5. B5: CHECK THE GLASS SEALS ARE INSTALLED CORRECTLY 
    1. Check the glass seals for correctly installation.

      Are the glass seals correctly installed?

      Yes:  GO to  B6.

      No:  Install the glass seals correctly and retest window operation, if the issue is resolved, record cause as Glass seals incorrectly installed  .

  6. B6: CHECK THE GLASS SEAL CHANNELS ARE INSTALLED CORRECTLY 
    NOTE: Glass seal channels are either part of the Door BIW, B-Pillar Capping, C-Pillar Capping or part of the Door Fixed Quarter Glass.
    1. Check the glass seal channels are installed correctly?

      Are the glass seal channels correctly fitted and secured to BIW with fixings tightened to correct tightening torque?

      Yes:  GO to  B7.

      No:  Install the glass seal channel(s) correctly and retest window operation, if the issue is resolved, record cause as Glass seal channel(s) incorrectly installed  .

  7. B7: CHECK THE UPPER FRAME FINISHER IS INSTALLED CORRECTLY 
    1. Inspect the upper frame finisher for correct installation.

      Is the upper frame finisher correctly fitted and secured to BIW?

      Yes:  GO to  B8.

      No:  Install the upper frame finisher correctly and retest window operation, if the issue is resolved, record cause as Upper frame finisher incorrectly installed  . If concern persists, GO to  B8.

  8. B8: IF ACTIONS DESCRIBED IN PREVIOUS STEPS HAVE BEEN COMPLETED AND CONCERN PERSISTS 
    1. Make sure that all the diagnostic steps described above have been fully completed.

      Is the issue or concern still present?

      Yes:  Where all diagnostic options described above have been exhausted, yet the concern remains, authorized retailers/repairers must contact Jaguar Land Rover retailer support for advice. The person contacting Jaguar Land Rover must be in possession of all documentation relating to the concern and be able to provide full details of the primary and secondary diagnosis completed. Where practicable, the vehicle should also be accessible when contacting Jaguar Land Rover to allow for additional information to be obtained if required.

      No:  No further action required.

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