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Home >> Land Rover >> 2021 >> Range Rover Evoque R-Dynamic S >> Repair and Diagnosis >> Body & Frame >> Windows >> Glass, Frames And Mechanisms -- Range Rover EVOQUE/L551 >> Glass, Frames And Mechanisms >> Diagnosis And Testing >> Glass, Frames And Mechanisms (G2018367) >> Lower Soft Stop/Hard Stop Description >> Pinpoint Test E: Moving Glass System (Window Movement) Consistently Only Partially Moves

Pinpoint Test E: Moving Glass System (Window Movement) Consistently Only Partially Moves

  1. E1: CHECK FOR RELATED DIAGNOSTIC TROUBLE CODES 
    1. Using the Jaguar Land Rover approved diagnostic equipment, perform routine - On demand self test (0x0202) and check for related DTC  s. For a list of Diagnostic Trouble Codes (DTC  s) that could be set on this vehicle, please refer to DIAGNOSTIC TROUBLE CODE INDEX - DTC: DRIVER/PASSENGER/REAR DOOR MODULE (DDM/PDM/RDM)

      Are there any relevant DTC  s set?

      Yes:  If a relevant DTC  is set, address the specific issue(s) described. When repairs have been completed, retest window operation, if the issue is resolved, record cause as in-line with set Diagnostic Trouble Code  . If the concern persists, GO to  E2.

      No:  GO to  E2.

  2. E2: CHECK IF DOOR MODULE SOFTWARE UPDATES AVAILABLE AND COMPLETE DOOR MODULE INITIALIZATION PROCEDURE 
    1. Using the Jaguar Land Rover approved diagnostic equipment, check if software updates for the driver/passenger/rear door module are available.

      Are door module software updates required?

      Yes:  Install the latest relevant level of software to the driver/passenger/rear door module. When latest software installed complete the door module initialization procedure. Refer to: DOOR WINDOW MOTOR INITIALIZATION  When completed, check window operation from window switch. If the issue is resolved, record cause as DCU lost initialization  . If the concern persists, GO to  E3.

      No:  Using the Jaguar Land Rover approved diagnostic equipment, complete the door module initialization procedure. Refer to: DOOR WINDOW MOTOR INITIALIZATION  When completed, check window operation from window switch. If the issue is resolved, record cause as DCU software issue  . If the concern persists, GO to  E3.

  3. E3: CHECK THE GLASS SEALS ARE FREE FROM FOREIGN MATERIAL 
    1. Check for any foreign material or obstructions in the glass seals.

      Are there signs of any foreign material(s) or obstructions in the glass seals?

      Yes:  If foreign material is found within the glass seals, remove material or replace the seal as required and retest window operation, if the issue is resolved, record cause as Foreign material in glass seals  .

      No:  GO to  E4.

  4. E4: CHECK THE GLASS SEALS ARE INSTALLED CORRECTLY 
    1. Check the glass seals for correctly installation.

      Are the glass seals correctly installed?

      Yes:  GO to  E5.

      No:  Install the glass seals correctly and retest window operation, if the issue is resolved, record cause as Glass seals incorrectly installed  .

  5. E5: CHECK THE GLASS SEAL CHANNELS ARE INSTALLED CORRECTLY 
    NOTE: Glass seal channels are either part of the Door BIW, B-Pillar Capping, C-Pillar Capping or part of the Door Fixed Quarter Glass.
    1. Check the glass seal channels are installed correctly?

      Are the glass seal channels correctly fitted and secured to BIW with fixings tightened to correct tightening torque?

      Yes:  GO to  E6.

      No:  Install the glass seal channel(s) correctly and retest window operation, if the issue is resolved, record cause as Glass seal channel(s) incorrectly installed  .

  6. E6: CHECK THE WINDOW CONDITION 
    1. Remove the window and visually inspect its condition for signs of damage.

      Does the window show any signs of damage (for example, cracks or chips)?

      Yes:  If the window shows signs of damage (for example, cracks or chips), replace the window and retest window operation. If the issue is resolved, record cause as Window glass damaged  . If, after completing the repairs as described above, the concern persists, GO to  E7.

      No:  GO to  E7.

  7. E7: CHECK THE WINDOW LIFT MECHANISM FUNCTIONALITY 
    1. Remove the door trim/door card and door module plate so that the window lift mechanism and window glass can be clearly viewed.
    2. Remove the window.
    3. Attempt to operate the window lift mechanism up and down from the window switch when the mechanism is still installed within the door.

      Is the window lift mechanism functional and able to freely move from fully up to fully down without abnormal noise?

      Yes:  GO to  E8.

      No:  Replace the window lift mechanism and retest. If the issue is resolved, visually inspect the faulty window lift mechanism that was removed from the vehicle and record cause as appropriate: Window lift mechanism failed - cable(s) broken or frayed/Window lift mechanism failed - cable drum or pulleys seized/Window lift mechanism failed - de-cabled/Window lift mechanism failed - un-identifiable  .

  8. E8: IF ACTIONS DESCRIBED IN PREVIOUS STEPS HAVE BEEN COMPLETED AND CONCERN PERSISTS 
    1. Make sure that all the diagnostic steps described above have been fully completed.

      Is the issue or concern still present?

      Yes:  Where all diagnostic options described above have been exhausted, yet the concern remains, authorized retailers/repairers must contact Jaguar Land Rover retailer support for advice. The person contacting Jaguar Land Rover must be in possession of all documentation relating to the concern and be able to provide full details of the primary and secondary diagnosis completed. Where practicable, the vehicle should also be accessible when contacting Jaguar Land Rover to allow for additional information to be obtained if required.

      No:  No further action required.

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