Symptom Chart

WARNING: This page does not describe the selected car, but rather 12 other vehicles, including the 2015 Jaguar XKR-S, 2015 Jaguar XKR, 2015 Jaguar XK, 2014 Jaguar XKR-S, and 2014 Jaguar XKR. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM	POSSIBLE CAUSE	ACTION
Poor satellite reception	Electrical harness open/short circuit, disconnected Component failure No reception from satellite	GO to PINPOINT TEST A .
Map disc will not insert/eject	Electrical harness open/short circuit, disconnected Component failure Map disc failure	GO to PINPOINT TEST B .
Black screen (navigation map screen does not display)	Electrical harness open/short circuit, disconnected Component failure GVIF cable	GO to PINPOINT TEST C .
Navigation map screen color is abnormal	Electrical harness open/short circuit, disconnected Component failure GVIF cable	GO to PINPOINT TEST D .
Vehicle's current position mark turns independently	Electrical harness open/short circuit, disconnected Component failure Vehicle on a turntable in a parking building	GO to PINPOINT TEST E .
Car current position not stable	Electrical harness open/short circuit, disconnected Component failure	GO to PINPOINT TEST F .
Map display is incomplete	Map disc contaminated/damaged Electrical harness open/short circuit, disconnected Incorrect market map disc Component failure	GO to PINPOINT TEST G .
No navigation voice guidance	Voice guidance soft key set to OFF position Volume level set too low Component failure	GO to PINPOINT TEST H .
No response to pressing navigation menu	Interruption during map disc update Electrical harness open/short circuit, disconnected Incorrect Navigation Control Module (NCM) installed Incorrect car configuration data received	GO to PINPOINT TEST I .
'NO DVD PLEASE INSERT MAP DVD' message is displayed	A disc other than the map disc is inserted	Insert the correct map disc
'UNABLE TO READ DATA CONSULT YOUR DEALER' message is displayed	DVD player abnormality	Check and install a new Navigation Control Module (NCM) as required. Refer to the new module/component installation note at top of the DTC Index.
'UNABLE TO READ DATA TEMPERATURE IS TOO HIGH' message is displayed	Operating temperature has been exceeded Navigation Control Module (NCM) internal temperature is high	Move the vehicle to a cool location, and turn the engine OFF. Wait for a while, then verify conditions again. If the temperature around the Navigation Control Module (NCM) is high, take measures to lower temperature
'UNABLE TO READ DVD CORRECTLY CHECK IF THE DVD IS DAMAGED OR DIRTY' message is displayed	Check map disc for contamination, deformation, cracks, scratches or non - genuine disc	Clean the map disc and retest, replace the map disc
'UNABLE TO READ DATA CHECK IF MAP DVD IS CORRECT' message is displayed	Incorrect DVD map disc is inserted	Insert a map disc with the correct part number