Global Customer Symptom Code (GCSC) Chart
WARNING: This page is about a different car, the 2021 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
In most circumstances, the GSM will set a DTC to help guide with diagnostics. Refer to the DTC Chart before using the Symptom Chart. The Customer Symptom column lists the vehicle condition. The Action column refers to a pinpoint test. Each pinpoint test lists the components that can cause each symptom. The components are listed in order of disassembly. Use the list of components and the directed action to identify the root cause of the concern.
Global Customer Symptom Code Chart
| Customer Symptom | Action |
|---|---|
| Selector lever does not match the engaged gear | GO to Pinpoint Test N |
| Selector lever binding or difficult to move - requires excessive effort | GO to Pinpoint Test O |
| Selector lever moves past the park position when shifting to park | GO to Pinpoint Test P |
| Brake transmission shift interlock (BTSI) system does not operate properly | GO to Pinpoint Test E |
| Transmission returns to park automatically | GO to Pinpoint Test S |
| Automatic return to park function does not operate correctly | GO to Pinpoint Test G |
| Progressive range selection does not operate correctly | GO to Pinpoint Test H |
| SelectShift™ does not operate correctly | GO to Pinpoint Test I |
| GSMM button does not operate correctly | GO to Pinpoint Test C |
| GSM stow feature does not operate correctly | GO to Pinpoint Test D |
| Stuck in park | GO to Pinpoint Test Q |
| Park does not engage | GO to Pinpoint Test R |