Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Condition	Possible Causes	Actions
All door locks are inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test I
A single or more than one door lock is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test J
One or more door locks operate only one way	Refer to the Pinpoint Test	GO to Pinpoint Test K
All door locks are inoperative from one door lock control switch	Refer to the Pinpoint Test	GO to Pinpoint Test L
The door lock indicator is inoperative or always on	Refer to the Pinpoint Test	GO to Pinpoint Test M
The liftgate latch release is inoperative from the release switch	Refer to the Pinpoint Test	GO to Pinpoint Test N
The liftgate latch does not latch	Wiring, terminals or connectors Liftgate latch	GO to Pinpoint Test N
The RKE transmitter is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test O
An individual button/feature is inoperative from the RKE transmitter	Refer to the Pinpoint Test	GO to Pinpoint Test P
The RKE) transmitter has poor range performance	Refer to the Pinpoint Test	GO to Pinpoint Test Q
The smart unlock is inoperative	Refer to the Pinpoint Test	DIAGNOSE the key-in-ignition warning chime. REFER to: Instrumentation, Message Center and Warning Chimes
The 2-step door unlocking does not operate correctly	2-step door unlocking is disabled	PROGRAM the 2-step door unlocking. REFER to: Staged Unlock Programming .