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Home >> Ford >> 2021 >> Mustang GT, Automatic Trans >> Repair and Diagnosis >> Electrical >> Gauges >> Instrumentation, Message Center And Warning Chimes (2 Of 2) >> Diagnosis And Testing >> Instrumentation, Message Center and Warning Chimes >> Pinpoint Tests >> Pinpoint Test Ad: A Message Center Menu Does Not Display Or Cannot Be Navigated

Pinpoint Test Ad: A Message Center Menu Does Not Display Or Cannot Be Navigated

  1. Refer to Instrument Cluster for schematic and connector information.

    Normal Operation and Fault Conditions 

    See Steering Wheel Switch-Message Center (in Component Description). REFER to: Message Center - System Operation and Component Description .

    DTC Fault Trigger Conditions 

    DTC Description Fault Trigger Condition
    SCCM B1380:09 Steering Wheel Right Switch Pack: Component Failures A continuous memory DTC that sets in the SCCM) when the SCCM detects one or more switch buttons are stuck.
    SCCM B1380:11 Steering Wheel Right Switch Pack: Circuit Short To Ground A continuous memory DTC that sets in the SCCM when the SCCM) detects a short to ground on the message center switch input circuit.
    SCCM B1380:17 Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold A continuous memory DTC that sets in the SCCM when the SCCM detects an open or short to voltage on the message center switch input circuit.

    Possible Sources 

    • Wiring, terminals or connectors
    • Clockspring
    • RH upper steering wheel switch (up, down, OK and back)
    • RH lower steering wheel switch (Pony and settings)
    • SCCM
    • IPC

  2. WARNING: Incorrect repair techniques or actions can cause an accidental Supplemental Restraint System (SRS) deployment. Never compromise or depart from these instructions. Failure to precisely follow all instructions could result in serious personal injury from an accidental deployment.

  3. AD1 PERFORM THE IPC (INSTRUMENT PANEL CLUSTER) SELF-TEST

    • Ignition ON.

    • Using a diagnostic scan tool, perform the IPC self-test.

    Are any Diagnostic Trouble Codes (DTCs) recorded? 

    Yes  REFER to DTC Chart: Instrument Panel Cluster (IPC) .
    No  GO to  AD2

  4. AD2 PERFORM THE SCCM (STEERING COLUMN CONTROL MODULE) SELF-TEST

    • Using a diagnostic scan tool, perform the SCCM self-test.

    Are any Diagnostic Trouble Codes (DTCs) recorded? 

    Yes  For DTC B130F:09, GO to  AD5 For DTC B1380:11, GO to  AD8 For DTC B1380:17, GO to  AD11
    No  GO to  AD3

  5. AD3 CHECK THE STEERING WHEEL SWITCH INPUT TO THE SCCM (STEERING COLUMN CONTROL MODULE)

    • Using a diagnostic scan tool, view the SCCM Parameter Identifications (PIDs).

    • Select the RH steering wheel switch Parameter Identifications (PIDs) (R_CURS_LFT, R_CURS_RGT, R_CURS_UP, R_CURS_DWN and R_CURS_OK).

    Do the Parameter Identifications (PIDs) match the switch positions? 

    Yes  INSTALL a new IPC. Refer to Instrument Panel Cluster (IPC) .
    No  GO to  AD4

  6. AD4 CHECK THE SCCM (STEERING COLUMN CONTROL MODULE) OUTPUT AT THE RH (RIGHT-HAND) STEERING WHEEL SWITCH

    • Ignition OFF.

    • Disconnect all steering wheel switches.

    • Ignition ON.

    • Measure:

      RH Upper Steering Wheel Switch 

      Positive Lead Measurement / Action Negative Lead
      C2999-2
      GFD604412Courtesy of FORD MOTOR COMPANY
      		 C2999-3

      RH Lower Steering Wheel Switch 

      Positive Lead Measurement / Action Negative Lead
      C2367-2
      GFD604412Courtesy of FORD MOTOR COMPANY
      		 C2367-4
      C2367-3
      GFD604412Courtesy of FORD MOTOR COMPANY
      		 C2367-4
      C2367-5
      GFD604412Courtesy of FORD MOTOR COMPANY
      		 C2367-4

    Is the voltage approximately 5 volts? 

    Yes  INSTALL a new RH upper or lower steering wheel switch as necessary. REFER to: Steering Wheel Multifunction Switch
    No  GO to  AD19

  7. AD5 CHECK THE RH (RIGHT-HAND) UPPER STEERING WHEEL SWITCH

    • Ignition OFF.

    • Disconnect all steering wheel switches.

    • Connect RH Upper Steering Wheel Switch C2999.

    • Ignition ON.

    • Check the message center navigation using the RH upper steering wheel switch in all positions.

    Does the message center navigate correctly? 

    Yes  GO to  AD6
    No  INSTALL a new RH upper steering wheel switch. REFER to: Steering Wheel Multifunction Switch

  8. AD6 CHECK THE LH (LEFT-HAND) UPPER STEERING WHEEL SWITCH

    • Ignition OFF.

    • Connect LH Upper Steering Wheel Switch C2998.

    • Ignition ON.

    • Check the message center navigation using the RH upper steering wheel switch in all positions.

    Does the message center navigate correctly? 

    Yes  GO to  AD7
    No  INSTALL a new LH upper steering wheel switch. REFER to: Steering Wheel Multifunction Switch

  9. AD7 CHECK THE RH (RIGHT-HAND) LOWER STEERING WHEEL SWITCH

    • Ignition OFF.

    • Connect RH Lower Steering Wheel Switch C2367.

    • Ignition ON.

    • Check the message center navigation using the RH upper steering wheel switch in all positions.

    Does the message center navigate correctly? 

    Yes  INSTALL a new LH lower steering wheel switch. REFER to: Steering Wheel Multifunction Switch
    No  INSTALL a new RH lower steering wheel switch. REFER to: Steering Wheel Multifunction Switch

  10. AD8 CHECK THE RH (RIGHT-HAND) UPPER MESSAGE CENTER SWITCH FOR A SHORT TO GROUND

    • Ignition OFF.

    • Disconnect RH Steering Wheel Switch C2999.

    • Ignition ON.

    • Using a diagnostic scan tool, perform the SCCM self-test.

    Is DTC B1380:17 recorded? 

    Yes  INSTALL a new RH upper steering wheel switch. REFER to: Steering Wheel Multifunction Switch
    No  GO to  AD9

  11. AD9 CHECK THE STEERING WHEEL SWITCH HARNESS FOR A SHORT TO GROUND

    • Ignition OFF.

    • Disconnect Upper Clockspring C218B.

    • Ignition ON.

    • Using a diagnostic scan tool, perform the SCCM self-test.

    Is DTC B1380:17 recorded? 

    Yes  INSTALL a new steering wheel. REFER to: Steering Wheel
    No  GO to  AD10

  12. AD10 CHECK THE CLOCKSPRING FOR A SHORT TO GROUND

    • Ignition OFF.

    • Remove clockspring from the SCCM.

    • Ignition ON.

    • Using a diagnostic scan tool, perform the SCCM self-test.

    Is DTC B1380:17 recorded? 

    Yes  INSTALL a new clockspring. REFER to: Clockspring
    No  GO to  AD19

  13. AD11 CHECK THE LH (LEFT-HAND) UPPER STEERING WHEEL SWITCH FOR AN OPEN

    • Ignition OFF.

    • Disconnect LH Steering Wheel Switch C2999.

    • Ignition ON.

    • NOTE: If the fused jumper wire fails, repair the signal circuit for a short to voltage.

      Connect a fused jumper wire:

      Lead 1 Measurement / Action Lead 2
      C2998-2
      GFD604414Courtesy of FORD MOTOR COMPANY
      		 Ground

    • Using a diagnostic scan tool, perform the SCCM self-test.

    Is DTC B1380:11 recorded? 

    Yes  REMOVE the fused jumper wire. INSTALL a new LH steering wheel switch. REFER to: Steering Wheel Multifunction Switch
    No  GO to  AD12

  14. AD12 CHECK THE RH (RIGHT-HAND) UPPER STEERING WHEEL SWITCH FOR AN OPEN

    • Ignition OFF.

    • Disconnect RH Steering Wheel Switch C2999.

    • Ignition ON.

    • NOTE: If the fused jumper wire fails, repair the signal circuit for a short to voltage.

      Connect a fused jumper wire:

      Lead 1 Measurement / Action Lead 2
      C2999-2
      GFD604414Courtesy of FORD MOTOR COMPANY
      		 Ground

    • Using a diagnostic scan tool, perform the SCCM self-test.

    Is DTC B1380:11 recorded? 

    Yes  REMOVE the fused jumper wire. INSTALL a new RH steering wheel switch. REFER to: Steering Wheel Multifunction Switch
    No  REMOVE the fused jumper wire. GO to  AD13

  15. AD13 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH SIGNAL CIRCUIT FOR A SHORT TO VOLTAGE

    • Disconnect SCCM C2414A.

    • Ignition ON.

    • Measure:

      RH Upper Steering Wheel Switch 

      Positive Lead Measurement / Action Negative Lead
      C2999-2
      GFD604412Courtesy of FORD MOTOR COMPANY
      		 C2999-3

      RH Lower Steering Wheel Switch 

      Positive Lead Measurement / Action Negative Lead
      C2367-2
      GFD604412Courtesy of FORD MOTOR COMPANY
      		 C2367-4
      C2367-3
      GFD604412Courtesy of FORD MOTOR COMPANY
      		 C2367-4
      C2367-5
      GFD604412Courtesy of FORD MOTOR COMPANY
      		 C2367-4

    Is any voltage present? 

    Yes  REPAIR the circuit.
    No  GO to  AD14

  16. AD14 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH SIGNAL CIRCUIT BETWEEN THE RH (RIGHT-HAND) STEERING WHEEL SWITCH AND THE UPPER CLOCKSPRING FOR AN OPEN

    • Ignition OFF.

    • Disconnect Upper Clockspring C218B.

    • Measure:

      RH Upper Steering Wheel Switch 

      Positive Lead Measurement / Action Negative Lead
      C2999-2
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 C218B-14

      RH Lower Steering Wheel Switch 

      Positive Lead Measurement / Action Negative Lead
      C2367-2
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 C218B-7
      C2367-3
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 C218B-6
      C2367-5
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 C218B-15

    Is the resistance less than 3 ohms? 

    Yes  GO to  AD15
    No  REPAIR the circuit.

  17. AD15 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH RETURN CIRCUIT BETWEEN THE LH (LEFT-HAND) STEERING WHEEL SWITCH AND THE UPPER CLOCKSPRING FOR AN OPEN

    • Measure:

      RH Upper Steering Wheel Switch 

      Positive Lead Measurement / Action Negative Lead
      C2999-3
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 C218B-16

      RH Lower Steering Wheel Switch 

      Positive Lead Measurement / Action Negative Lead
      C2367-4
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 C218B-16

    Is the resistance less than 3 ohms? 

    Yes  GO to  AD16
    No  REPAIR the circuit.

  18. AD16 CHECK THE RH (RIGHT-HAND) UPPER STEERING WHEEL SWITCH SIGNAL CIRCUIT THROUGH THE CLOCKSPRING FOR AN OPEN

    • Remove the clockspring from the SCCM.

    • Measure:
      Positive Lead Measurement / Action Negative Lead
      Upper Clockspring (Component Side) - Pin 14
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 Lower Clockspring (Component Side) - Pin 6

    Is the resistance less than 3 ohms? 

    Yes  GO to  AD17
    No  INSTALL a new clockspring. REFER to: Clockspring

  19. AD17 CHECK THE RH (RIGHT-HAND) LOWER STEERING WHEEL SWITCH SIGNAL CIRCUIT THROUGH THE CLOCKSPRING FOR AN OPEN

    • Remove the clockspring from the SCCM.

    • Measure:
      Positive Lead Measurement / Action Negative Lead
      Upper Clockspring (Component Side) - Pin 6
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 Lower Clockspring (Component Side) - Pin 5
      Upper Clockspring (Component Side) - Pin 7
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 Lower Clockspring (Component Side) - Pin 7
      Upper Clockspring (Component Side) - Pin 15
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 Lower Clockspring (Component Side) - Pin 8

    Is the resistance less than 3 ohms? 

    Yes  GO to  AD18
    No  INSTALL a new clockspring. REFER to: Clockspring

  20. AD18 CHECK THE RH (RIGHT-HAND) STEERING WHEEL SWITCH RETURN CIRCUIT THROUGH THE CLOCKSPRING FOR AN OPEN

    • Measure:
      Positive Lead Measurement / Action Negative Lead
      Upper Clockspring (Component Side) - Pin 16
      GFD604413Courtesy of FORD MOTOR COMPANY
      		 Lower Clockspring (Component Side) - Pin 10

    Is the resistance less than 3 ohms? 

    Yes  GO to  AD19
    No  INSTALL a new clockspring. REFER to: Clockspring

  21. AD19 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION

    • Ignition OFF.

    • Disconnect and inspect the SCCM connectors.

    • Repair:

      • corrosion (install new connector or terminals - clean module pins)
      • damaged or bent pins - install new terminals/pins
      • pushed-out pins - install new pins as necessary

    • Reconnect all the SCCM connectors. Make sure they seat and latch correctly.

    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new SCCM. REFER to: Steering Column Control Module (SCCM)
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
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