Symptom Chart: Instrument Cluster and Panel Illumination

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. For information about these practices,

Refer to: DIAGNOSTIC METHODS .

SYMPTOM CHART

Condition	Possible Sources	Actions
A module does not respond to the diagnostic scan tool	Fuse Wiring, terminals or connectors Module	Refer to: COMMUNICATIONS NETWORK .
All dimmable illumination (networked and non-networked sources) does not dim or increase brightness	Refer to the PINPOINT TEST	Go to PINPOINT TEST A
The start/stop switch illumination is inoperative or always on	Refer to the PINPOINT TEST	Go to PINPOINT TEST E
The LH front window control switch illumination is inoperative or always on (with one-touch down driver window)	Window control switch	VERIFY the operation of the power windows from the LH front window control switch. If the power windows operate correctly from the LH front window control switch, INSTALL a new window control switch. Refer to: FRONT DOOR WINDOW CONTROL SWITCH . If the power windows do not operate correctly from the LH front window control switch, Refer to: GLASS, FRAMES AND MECHANISMS - VEHICLES WITH: ONE-TOUCH DOWN DRIVER WINDOW .
The RH front, RH rear or LH rear window control switch illumination is inoperative or always on (with one-touch down driver window)	Refer to the PINPOINT TEST	Go to PINPOINT TEST G
The LH front window control switch illumination is inoperative or always on (with one-touch up and down front windows)	Window control switch	VERIFY the operation of the power windows from the LH front window control switch. If the power windows operate correctly from the LH front window control switch, INSTALL a new window control switch. Refer to: FRONT DOOR WINDOW CONTROL SWITCH . If the power windows do not operate correctly from the LH front window control switch, Refer to: GLASS, FRAMES AND MECHANISMS - VEHICLES WITH: ONE-TOUCH UP AND DOWN FRONT WINDOWS .
The RH front, RH rear or LH rear window control switch illumination is inoperative or always on (with one-touch up and down front windows)	Refer to the PINPOINT TEST	Go to PINPOINT TEST D
One or more non-networked illumination source are inoperative	Refer to the PINPOINT TEST	Go to PINPOINT TEST B
One or more non-networked illumination source is always on	Refer to the PINPOINT TEST	Go to PINPOINT TEST H
All dimmable non-networked illumination sources are inoperative or always on (networked illumination functions correctly)	BCM	ADDRESS all BCM Diagnostic Trouble Codes (DTCs). If all non-networked illumination sources are inoperative or always on after all BCM Diagnostic Trouble Codes (DTCs) have been addressed, INSTALL a new BCM . Refer to: BODY CONTROL MODULE (BCM) .
The steering wheel switch(es) illumination is inoperative	Refer to the PINPOINT TEST	Go to PINPOINT TEST C
The IPC illumination is inoperative/does not dim	Network communication concern IPC	PERFORM a network test. If the diagnostic scan tool communicates with the IPC , INSTALL a new IPC . Refer to: INSTRUMENT PANEL CLUSTER (IPC) . If the diagnostic scan tool responds with no communication with the IPC , Refer to: COMMUNICATIONS NETWORK .
The FCIM illumination is inoperative/does not dim	FCIM	VERIFY that all FCIM controls function correctly. If all the FCIM controls operate correctly, INSTALL a new FCIM . Refer to the appropriate Information and Entertainment Systems article for the procedure. If the audio system does not operate correctly, Refer to the appropriate Information and Entertainment Systems article for the procedure.
The FCDIM illumination is inoperative/does not dim	Network communication concern FCDIM	PERFORM a network test. If the diagnostic scan tool communicates with the FCDIM , INSTALL a new FCDIM . Refer to: FRONT CONTROL/DISPLAY INTERFACE MODULE (FCDIM) (AM/FM/CD). or Refer to: FRONT CONTROL/DISPLAY INTERFACE MODULE (FCDIM) (AM/FM/CD/SYNC). If the diagnostic scan tool does not communicate with the FCDIM , Refer to: COMMUNICATIONS NETWORK .
The FDIM illumination is inoperative/does not dim	APIM FDIM	VERIFY that the audio system can be operated from the FDIM . If the audio system operates correctly from FDIM inputs, refer to APIM HARDWARE TESTING . If the FDIM illumination still does not function correctly after the repair, INSTALL a new FDIM . Refer to: FRONT DISPLAY INTERFACE MODULE (FDIM) (Vehicles With: AM/FM/CD/SYNC/Touchscreen Display) or Refer to: FRONT DISPLAY INTERFACE MODULE (FDIM) (Vehicles With: Sony AM/FM/CD/SYNC/Touchscreen Display). If the audio system does not operate correctly from FDIM inputs, Refer to the appropriate Information and Entertainment Systems article for the procedure.
The HVAC illumination is inoperative/does not dim	Network communication concern HVAC module	PERFORM a network test. If the diagnostic scan tool communicates with the HVAC module, INSTALL a new HVAC module. Refer to: HEATING, VENTILATION AND AIR CONDITIONING (HVAC) CONTROL MODULE . If the diagnostic scan tool does not communicate with the HVAC module, Refer to: COMMUNICATIONS NETWORK .
The CD slot illumination is inoperative or always on (with 8-inch [203 mm] touchscreen only)	Refer to the PINPOINT TEST	Go to PINPOINT TEST F