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Inspection and Verification

WARNING: This page is about a different car, the 2012 Ford Pickup, 2012 Ford F550 Super Duty, 2012 Ford F450 Super Duty, and 2012 Ford Cab & Chassis. However, it is still accessible from the selected car via links, so may be relevant.
WARNING: Always disconnect the battery ground cable at the battery before disconnecting the starter motor battery terminal lead. If a tool is shorted at the starter motor battery terminal, the tool can quickly heat enough to cause a skin burn. Failure to follow this instruction may result in serious personal injury.
NOTE: The anti-theft system must be functioning correctly before a logical starting system diagnosis can be carried out. Address anti-theft system concerns before continuing.
  1. Verify the customer concern by operating the starting system to duplicate the condition.
  2. Remove the accessory drive belt. Refer to ACCESSORY DRIVE . Verify the crankshaft and each of the components driven by the accessory drive belt rotate and are not seized or damaged.
  3. Visually inspect for obvious signs of mechanical or electrical damage.
    VISUAL INSPECTION CHART

    Mechanical Electrical
    • Starter motor
    • Brackets
    • Starter motor bolts
    • Anti-theft system
    • Battery
    • Damaged wiring harness
    • Loose or corroded connections
    • Battery Junction Box (BJB) fuse 89 (40A)
    • Body Control Module (BCM) fuse 28 (15A)
    • Starter relay
  4. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
    5. NOTE: Make sure to use the latest scan tool software release.
  5. If the cause is not visually evident, connect the scan tool to the Data Link Connector (DLC).
    6. NOTE: The Vehicle Communication Module (VCM) LED prove out confirms power and ground from the DLC are provided to the VCM.
  6. If the scan tool does not communicate with the VCM:
    • Check the VCM connection to the vehicle.
    • Check the scan tool connection to the VCM.
    • Refer to MODULE COMMUNICATIONS NETWORK , No Power To The Scan Tool, to diagnose no power to the scan tool.
  7. If the scan tool does not communicate with the vehicle:
    • Verify the ignition key is in the ON position.
    • Verify the scan tool operation with a known good vehicle.
    • Refer to MODULE COMMUNICATIONS NETWORK to diagnose no response from the PCM.
  8. Carry out the network test.
    • If the scan tool responds with no communication for one or more modules, refer to MODULE COMMUNICATIONS NETWORK .
    • If the network test asses retrieve and record Continuous Memory Diagnostic Trouble Codes (CMDTCs)
  9. Clear the CMDTCs and carry out the self-test diagnostics for the PCM, Tire Pressure Monitor (TPM) module and BCM.
  10. If the DTCs retrieved are related to the concern, go to the DTC Charts . For all other DTCs, refer to MULTIFUNCTION ELECTRONIC MODULES .
  11. If no DTCs related to the concern are retrieved, GO to SYMPTOM CHART .
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