Symptom Chart: Information And Message Center

Diagnostics in this information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: DIAGNOSTIC METHODS .

SYMPTOM CHART

Condition	Possible Sources	Actions
The message center is not operating correctly	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST R
The LH or RH message center display is blank	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST R
The compass display is inoperative	Communication concern IPC	Using a scan tool, PERFORM the IPC self-test. If any Diagnostic Trouble Codes (DTCs) are retrieved, REFER to the DTC CHART: IPC . If no Diagnostic Trouble Codes (DTCs) are retrieved, INSTALL a new IPC . REFER to: Instrument Panel Cluster (IPC) .
The outside air temperature display is inoperative or incorrect	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST S
The charge cord connected message center indicator is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST T
The charging system message center warning indicator is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST U
The cruise control message center indicator is never on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST V
The door or liftgate ajar message center indicator is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST W
The grade assist message center indicator is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST X
The hazard message center warning indicator is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST Y
The limited battery performance message center indicator is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST Z
The low battery charge message center indicator is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST Z
The low washer fluid level message center indicator is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST AA
The motor over-temperature message center indicator is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST Z
The powertrain malfunction (wrench) message center indicator is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST AB
The ready to drive message center indicator is always on	Refer to the DIAGNOSTIC ROUTINE. The ready light indicates the vehicle is ready to drive whenever the ignition is on.	The ready indicator should always be on.
The ready to drive message center indicator is never on	This is normal operation of the ready to drive message center indicator	GO to PINPOINT TEST Z
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always on	Message center concern Brake warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly and the brake warning indicator is never on, GO to PINPOINT TEST H If the driver door ajar message functions correctly and the brake warning indicator is always on, GO to PINPOINT TEST I
The charging system warning message is never or always on	Message center concern Charging system message center indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, GO to PINPOINT TEST U
The drive prevention override display is never displayed	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST AC
The driving range limit-reduce climate usage display is never displayed	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST AC
The approaching range limit message display is never displayed	Message center concern APIM communication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, DIAGNOSE any navigation or APIM communication concerns.
The motor over-temperature display is never or always displayed	Message center concern Motor over-temperature message center indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, GO to PINPOINT TEST Z
A MyKey® menu is not available or incorrect	MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed	NOTE: MyKey® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature.
The parking aid malfunction message is always on	Parking aid system concern	REFER to: PARKING AID .
A passive key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is never or always displayed (Intelligent Access (IA) only)	Message center concern Intelligent Access (IA) concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, REFER to: LOCKS, LATCHES AND ENTRY SYSTEMS .
The perimeter alarm message is always displayed	Message center concern Perimeter alarm concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, REFER to: PERIMETER ANTI-THEFT ALARM .
The plug vehicle in display is never displayed	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST AC
The PRNDL not in park display is never or always displayed	Message center concern PRNDL indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, GO to PINPOINT TEST L
The reduce climate usage display is never or always displayed	Message center concern Accessory power gauge concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, DIAGNOSE the accessory gauge. GO to PINPOINT TEST B
The service AdvanceTrac® malfunction warning is never or always displayed	Message center concern Stability-traction control concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, DIAGNOSE the stability-traction control system. REFER to: ANTI-LOCK BRAKE SYSTEM (ABS) AND STABILITY CONTROL .
The shift to park display is never or always on	Refer to the DIAGNOSTIC ROUTINE	GO to PINPOINT TEST AD
The stability-traction control malfunction warning is never or always on	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, GO to PINPOINT TEST O
The stability-traction control disabled warning is never on	Message center concern Stability-traction control disable indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST A If the driver door ajar message functions correctly, GO to PINPOINT TEST P
A steering malfunction message is always on	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, REFER to: POWER STEERING .
The tire mobility kit message is always displayed	The tire mobility kit has expired	INSTALL a new tire mobility kit. RESET the tire mobility kit expiration date through the message center under Settings/Vehicle/Tire Mobility Kit.
The tire training complete message is never on	TPMS sensor training incomplete	NOTE: This message only appears during the Tire Pressure Monitoring System (TPMS) sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR ACTIVATION .
A TPMS malfunction message is never or always on	Message center concern TPMS warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, GO to PINPOINT TEST Q
A tire training message (train left front, right front, left rear or right rear tire) message is never on	TPMS warning indicator concern TPMS sensor training concern	NOTE: These messages only appear during the Tire Pressure Monitoring System (TPMS) sensor training procedure. VERIFY the TPMS warning indicator functions. If the TPMS warning indicator does not operate, GO to PINPOINT TEST Q If the Tire TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to: TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR ACTIVATION .
The tires not trained message is always on	TPMS sensor training concern	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: TIRE PRESSURE MONITORING SYSTEM (TPMS) SENSOR ACTIVATION .
The transport mode message is always on	Vehicle is in transport mode	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, DISABLE the transport mode and PLACE the vehicle in normal operation mode. REFER to: TRANSPORT AND FACTORY MODE DEACTIVATION .
A vehicle starting/ignition status (press brake to start or switch ignition off press power) message is always on	Message center concern Intelligent Access (IA) concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to PINPOINT TEST W If the driver door ajar message functions correctly, REFER to: STEERING WHEEL AND COLUMN ELECTRICAL COMPONENTS .