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Charging Does Not Start

WARNING: This page is about a different variant/trim than selected.
CAUTION: Before performing diagnosis, refer to "CAUTION" in "General Description". Ref. to PLUG-IN BATTERY CHARGER (DIAGNOSTICS)>GENERAL DESCRIPTION>CAUTION .
  1. CHECK DTC  .

    Using the Subaru Select Monitor, read all DTCs. Ref. to COMMON (DIAG)>DIAGNOSTIC TROUBLE CODE (DTC) .

    Are any DTCs displayed?

    Yes  : Perform the diagnosis for the displayed DTCs.

    No  : Go to  2.

  2. CHECK DATA MONITOR  .
    1. Using the Subaru Select Monitor, display the following items in the [Work Support] of [Plug-in Battery Charger]. Ref. to PLUG-IN BATTERY CHARGER (DIAGNOSTICS)>WORK SUPPORT .
      • Vehicle Ctl. Hist.
    2. Using the Subaru Select Monitor, display the following items in the [Work Support] of [P-HEV Hybrid Powertrain Control]. Ref. to P-HEV HYBRID POWERTRAIN CONTROL (DIAGNOSTICS)>WORK SUPPORT .
      • Vehicle Ctl. Hist.
    3. Check the vehicle control history.
      NOTE:
      • When charging has not start, nothing is stored in the vehicle control history. (Except for vehicle stop)
      • If the vehicle control history is displayed, then you can conclude that charging had started.

    Is the vehicle control history displayed?

    Yes  : Go to the vehicle control history.

    No  : Go to  3.

  3. CHECK CHARGING. (USE AN Electric vehicle charger cable assembly WHICH WAS CONFIRMED TO OPERATE NORMALLY.)  .
    CAUTION:
    • Perform charging with an AC power supply that was confirmed to operate normally.
    • Use an Electric vehicle charger cable assembly which was confirmed to operate normally.
    • Select an AC power supply (120 V or 240 V) that is the same as the power supply used by the customer. 
    1. Using the Subaru Select Monitor, perform all memory clear. Ref. to COMMON (DIAG)>CLEAR MEMORY .
    2. Using the Subaru Select Monitor, display the following items in the [Work Support] of [Plug-in Battery Charger]. Ref. to PLUG-IN BATTERY CHARGER (DIAGNOSTICS)>WORK SUPPORT .
      • Vehicle Ctl. Hist.
    3. Using the Subaru Select Monitor, clear all memory of [Vehicle Control History]. Ref. to COMMON (DIAG)>CLEAR MEMORY .
    4. Using the Subaru Select Monitor, display the following items in the [Work Support] of [P-HEV Hybrid Powertrain Control]. Ref. to P-HEV HYBRID POWERTRAIN CONTROL (DIAGNOSTICS)>WORK SUPPORT .
      • Vehicle Ctl. Hist.
    5. Using the Subaru Select Monitor, clear all memory of [Vehicle Control History]. Ref. to COMMON (DIAG)>CLEAR MEMORY .
    6. Using the Subaru Select Monitor, display the following items in the [Data Monitor] of [P-HEV Hybrid Powertrain Control]. Ref. to P-HEV HYBRID POWERTRAIN CONTROL (DIAGNOSTICS)>DATA MONITOR .
      • Hybrid Battery SOC
    7. Read the data monitor, and check that the HV battery SOC is less than 70%.
      NOTE: If the HV battery SOC is 70% or more, perform driving in EV mode or use other means to discharge the HV battery and reduce the SOC to less than 70%.
      Item name Item explanation Display range Standard
      Hybrid Battery SOC Indicates the battery capacity. 0.00 - 100.00% 0.00 - 100.00%: Always
    8. Turn ON "Charge Now".
      NOTE:
      • This is not necessary when there is nothing registered in the timer charging schedule.
      • How to set Charge Now
        • Press the Timer charging setting switch.
        • Display the MFD "Charge timer settings" screen and select Charge Now.
    9. Connect an Electric vehicle charger cable assembly which was confirmed to operate normally and perform charging.
    10. Using the Subaru Select Monitor, read all DTCs. Ref. to COMMON (DIAG)>DIAGNOSTIC TROUBLE CODE (DTC) .
    11. Using the Subaru Select Monitor, display the following items in the [Work Support] of [Plug-in Battery Charger]. Ref. to PLUG-IN BATTERY CHARGER (DIAGNOSTICS)>WORK SUPPORT .
      • Vehicle Ctl. Hist.
    12. Using the Subaru Select Monitor, display the following items in the [Work Support] of [P-HEV Hybrid Powertrain Control]. Ref. to P-HEV HYBRID POWERTRAIN CONTROL (DIAGNOSTICS)>WORK SUPPORT .
      • Vehicle Ctl. Hist.
    13. Remove the Electric vehicle charger cable assembly.

    If a DTC is displayed, go to  A.

    If a vehicle control history is displayed, go to  B.

    If no DTC or vehicle control history is displayed, go to  C.

    (If trouble occurred, use the Electric vehicle charger cable assembly that was provided with the vehicle.)

    If no DTC or vehicle control history is displayed, and charging did not start, go to  D.

    (If trouble occurred, use a charger or an Electric vehicle charger cable assembly other than the one that was provided with the vehicle.)

    If no DTC or vehicle control history is displayed, and charging started, go to  E.

    (If trouble occurred, use a charger or an Electric vehicle charger cable assembly other than the one that was provided with the vehicle.)

    Yes  :

    1. Go to the related DTC chart.
    2. Go to the vehicle control history.
    3. Go to  4.
    4. Analyze the cause (vehicle cause).

      Analyze the cause as shown below.

    5. Analyze the cause (environment or user cause).

    Analyze the cause as shown below in order: environment → user.

    Environment

    • Stop caused by power outage, breaker trip, etc.
      • Ask questions to customer and explain method of use.
      • Explain that charging does not start when a power outage or breaker trip occurs.
    • Plug-in charging suspended from the charger side or problem with compatibility
      • Ask questions to customer and check charger.
      • Explain that there is the possibility that charging will not start due to power restrictions or power ON/OFF function on the charger side, and that charging may not be possible due to problems with charger compatibility. (Check with the charger manufacturer.)
      • Explain that due to the charger specifications, charging may stop when the HV battery is cold.

    User

    • The timer is set.
      • Ask questions to customer and explain method of use.
      • Explain that when a timer is set and the Charging connector is connected, the charging indicator may blink for several seconds and then turn OFF.
      • Explain that when a timer is set, charging will not begin immediately when the Electric vehicle charger cable assembly is connected. (Explain that in order to start charging immediately, the user should either cancel all set timers or to select "Charge Now", which temporarily enables immediate charging while the timer is set.)
      • Explain that in order to select Charge Now, the user should display the MFD "Charge timer settings" screen and select Charge Now.
    • Incorrect method of charger use
      • Check the method of charger use with the instruction information or other material.
    • The Charging connector is not securely connected to the Charging inlet.
      • Ask questions to customer and explain method of use.
      • Explain that the Charging connector must be inserted all the way into the Charging inlet to connect it.
    • Charging when fully charged
      • Explain that if the Charging connector is connected to the vehicle when the battery is fully charged, charging does not start. In this case, the charging indicator illuminates for several seconds (Charge Now) or blinks for several seconds (timer charging) and then turns OFF.

    No  : -

  4. CHECK CHARGING. (USE THE Electric vehicle charger cable assembly THAT WAS PROVIDED WITH THE VEHICLE.)  .
    CAUTION:
    • Perform charging with an AC power supply that was confirmed to operate normally.
    • Use the Electric vehicle charger cable assembly that was provided with the vehicle.
    • Select an AC power supply (120 V or 240 V) that is the same as the power supply used by the customer. 
    1. Connect the Electric vehicle charger cable assembly that was provided with the vehicle, and charge until charging is completed.
    2. Using the Subaru Select Monitor, display the following items in the [Work Support] of [Plug-in Battery Charger]. Ref. to PLUG-IN BATTERY CHARGER (DIAGNOSTICS)>WORK SUPPORT .
      • Vehicle Ctl. Hist.
    3. Using the Subaru Select Monitor, display the following items in the [Work Support] of [P-HEV Hybrid Powertrain Control]. Ref. to P-HEV HYBRID POWERTRAIN CONTROL (DIAGNOSTICS)>WORK SUPPORT .
      • Vehicle Ctl. Hist.

    If a vehicle control history is displayed, go to  A.

    If no vehicle control history is displayed, and charging did not start, go to  B.

    If no vehicle control history is displayed, and charging started, go to  C.

    Yes  :

    1. Go to the vehicle control history.
    2. Analyze the cause (vehicle cause).

      Analyze the cause as shown below.

    3. Analyze the cause (environment or user cause).

    Analyze the cause as shown below in order: environment → user.

    Environment

    • Stop caused by power outage, breaker trip, etc.
      • Ask questions to customer and explain method of use.
      • Explain that charging does not start when a power outage or breaker trip occurs.
    • Plug-in charging suspended from the charger side or problem with compatibility
      • Ask questions to customer and check charger.
      • Explain that there is the possibility that charging will not start due to power restrictions or power ON/OFF function on the charger side, and that charging may not be possible due to problems with charger compatibility. (Check with the charger manufacturer.)
      • Explain that due to the charger specifications, charging may stop when the HV battery is cold.

    User

    • The timer is set.
      • Ask questions to customer and explain method of use.
      • Explain that when a timer is set and the Charging connector is connected, the charging indicator may blink for several seconds and then turn OFF.
      • Explain that when a timer is set, charging will not begin immediately when the Electric vehicle charger cable assembly is connected. (Explain that in order to start charging immediately, the user should either cancel all set timers or to select "Charge Now", which temporarily enables immediate charging while the timer is set.)
      • Explain that in order to select Charge Now, the user should display the MFD "Charge timer settings" screen and select Charge Now.
    • Incorrect method of charger use
      • Check the method of charger use with the instruction information or other material.
    • The Charging connector is not securely connected to the Charging inlet.
      • Ask questions to customer and explain method of use.
      • Explain that the Charging connector must be inserted all the way into the Charging inlet to connect it.
    • Charging when fully charged
      • Explain that if the Charging connector is connected to the vehicle when the battery is fully charged, charging does not start. In this case, the charging indicator illuminates for several seconds (Charge Now) or blinks for several seconds (timer charging) and then turns OFF.

    No  : -

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