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Symptom Charts

WARNING: This page is about a different car, the 2009 Ford Pickup, 2009 Ford F550 Super Duty, 2009 Ford F450 Super Duty, and 2009 Ford Cab & Chassis. However, it is still accessible from the selected car via links, so may be relevant.
Symptom Chart - Instrument Cluster (IC)

Condition Possible Sources Action
  • No communication with the instrument cluster (IC)
  • Fuse(s)
  • Wiring, terminals or connectors
  • Instrument cluster (IC)
  • Incorrect fuel gauge indication - single fuel tank
  • Wiring, terminals or connectors
  • Fuel tank
  • Fuel level sensor (diesel only)
  • Fuel level sender (float and resistance card)
  • Fuel pump module (gasoline only)
  • Instrument cluster (IC)
  • Incorrect fuel gauge indication - dual fuel tanks
  • Wiring, terminals or connectors
  • Fuel tank
  • Fuel level sensor
  • Instrument cluster (IC)
  • The voltage gauge is inoperative
  • Fuse
  • Wiring, terminals or connectors
  • Instrument cluster (IC)
  • Incorrect voltage gauge indication
  • Charging system
  • Instrument cluster (IC)
  • Incorrect oil pressure gauge indication
  • Wiring, terminals or connectors
  • Engine oil pressure switch
  • Base engine concern
  • Instrument cluster (IC)
  • The temperature gauge is inoperative
  • PCM concern
  • Instrument cluster (IC)
  • Incorrect temperature gauge indication
  • Cylinder head temperature (CHT) sensor (5.4L and 6.8L gasoline engines)
  • Engine coolant temperature (ECT) sensor (6.4L diesel engine)
  • PCM concern
  • Instrument cluster (IC)
  • The speedometer is inoperative
  • PCM concern
  • Instrument cluster (IC)
  • Incorrect speedometer indication
  • Vehicle incorrectly configured for tire size.
  • VERIFY the PCM or transmission control module (TCM) has the correct module configuration for the tire size. If the configuration is incorrect, REFER to MODULE CONFIGURATION article.
 
  • PCM
  • Instrument cluster (IC)
  • The odometer is inoperative
  • PCM concern
  • Instrument cluster (IC)
  • The tachometer is inoperative
  • PCM concern
  • Instrument cluster (IC)
  • Incorrect tachometer indication
  • PCM concern
  • Instrument cluster (IC)
  • The transmission temperature gauge is inoperative
  • PCM concern
  • Instrument cluster (IC)
  • Incorrect transmission temperature gauge operation
  • PCM concern
  • Instrument cluster (IC)
  • The boost gauge is inoperative (diesel only)
  • PCM concern
  • Instrument cluster (IC)
  • The ABS warning indicator is never/always on
  • ABS module
  • Instrument cluster (IC)
  • The brake warning indicator is never on
  • Wiring, terminals or connectors
  • Brake fluid level switch (part of the master cylinder)
  • Parking brake warning indicator switch
  • Smart junction box (SJB)
  • Instrument cluster (IC)
  • The brake warning indicator is always on
  • Wiring, terminals or connectors
  • Brake fluid level switch (part of the master cylinder)
  • Parking brake warning indicator switch
  • SJB
  • ABS concern
  • Instrument cluster (IC)
  • Malfunction indicator lamp (MIL) is never/always on
  • PCM
  • Instrument cluster (IC)
  • The safety belt warning indicator is never/always on
  • Restraints control module (RCM)
  • Instrument cluster (IC)
  • The air bag warning indicator is never/always on
  • RCM
  • Instrument cluster (IC)
  • The high beam indicator is never/always on
  • SJB
  • Instrument cluster (IC)
  • The LH/RH turn indicator is never/always on
  • SJB
  • Instrument cluster (IC)
  • The speed control indicator is never/always on
  • PCM
  • Instrument cluster (IC)
  • The tire pressure monitoring system (TPMS) warning indicator is never/always on (late build)
  • TPMS concern
  • SJB
  • Instrument cluster (IC)
  • The charging system warning indicator is never/always on
  • Charging system concern
  • PCM
  • Instrument cluster (IC)
  • The anti-theft indicator is always on or is flashing rapidly
  • Wiring, terminals or connectors
  • Passive anti-theft system (PATS) key
  • Parameters not set
  • PATS transceiver
  • PCM
  • Instrument cluster (IC)
  • The anti-theft indicator is never on (does not prove-out)
  • Instrument cluster (IC)
  • The PRNDL indicator is never/always on
  • Wiring, terminals or connectors
  • Brake shift interlock
  • PCM concern
  • TCM concern
  • Instrument cluster (IC)
  • The low oil pressure warning indicator is never/always on (gasoline only)
  • Wiring, terminals or connectors
  • Engine oil pressure switch
  • Base engine oil pressure concern
  • Instrument cluster (IC)
  • The 4x4 high/low indicator is never/always on
  • Incorrect instrument cluster (IC) configuration.
 
  • Wiring, terminals or connectors
  • 4WD mode indication switch
  • 4X4 control module
  • Instrument cluster (IC)
  • The tow haul indicator is never/always on
  • PCM
  • TCM
  • Instrument cluster (IC)
  • The wait to start indicator is never/always on
  • PCM
  • Instrument cluster (IC)
  • The water in fuel reconfigurable telltale is never/always on
  • Water in fuel condition
  • Instrument cluster (IC)
  • The low oil pressure reconfigurable telltale warning indicator is never/always on (diesel only)
  • Wiring, terminals or connectors
  • Engine oil pressure switch
  • Base engine oil pressure concern
  • Instrument cluster (IC)
  • The engine over-temperature reconfigurable telltale warning indicator is never/always on
  • Engine over-temperature concern
  • Instrument cluster (IC)
  • The traction control reconfigurable telltale indicator is never/always on
  • Traction control concern
  • Instrument cluster (IC)
  • The powertrain malfunction (wrench) reconfigurable telltale warning indicator is never/always on
  • Electronic throttle concern
  • Transmission concern
  • Instrument cluster (IC)
  • The check fuel cap reconfigurable telltale indicator is never/always on
  • Evaporative emission system concern
  • Instrument cluster (IC)
  • The low fuel reconfigurable telltale indicator is always on
  • Instrument cluster (IC)
  • The door ajar reconfigurable telltale warning indicator is never/always on
  • Interior lighting concern
  • SJB
  • Instrument cluster (IC)
  • The integrated circuit display is inoperative
  • Instrument cluster (IC)
  • PRESS the trip reset button on the instrument cluster (IC) to make sure the display is not set to a blank display.
    • If the integrated circuit display turns on, the system is operating normally at this time. The display was set to a blank display.
    • If the integrated display is still blank, INSTALL a new instrument cluster (IC), go to Pinpoint Test AN .
  • The instrument cluster (IC) is inoperative
  • Fuse(s)
  • Wiring, terminals or connectors
  • Instrument cluster (IC)
Symptom Chart - Information And Message Center

Condition Possible Sources Action
  • The message center is not operating correctly
  • Wiring, terminals or connectors
  • Message center switch
  • Instrument cluster (IC)
  • The message center display is blank
  • Ignition input fault
  • CHECK for instrument cluster (IC) DTC U2472. If DTC U2472 is present, go to Pinpoint Test AP .
 
  • Message center display setting
  • Instrument cluster (IC)
  • PRESS the select/reset button (base cluster) or the INFO button (message center cluster) to make sure the display is not set to a blank display.
    • If the message center display turns on, the system is operating normally at this time. The message center display was set to a blank display.
    • If the message center display is still blank, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • Not all segments of the display illuminate
  • Instrument cluster (IC)
  • The compass is inoperative
  • Fuse
  • Wiring, terminals or connectors
  • Compass sensor module
  • Interior rear view mirror
  • The compass is inaccurate
  • Zone setting
  • Calibration
  • Compass sensor module
  • Interior rear view mirror
  • The ZONE XX RESET = CHANGE, RESET FOR CALIBRATION or CIRCLE SLOWLY TO CALIBRATE message is inoperative/always on
  • Compass calibration and zone setting incomplete
 
  • Instrument cluster (IC) configuration
  • Instrument cluster (IC)
  • VERIFY the instrument cluster (IC) is configured for compass. REFER to MODULE CONFIGURATION article.
  • If the instrument cluster (IC) is correctly configured, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • The CALIBRATION COMPLETED message is inoperative
  • Compass calibration and zone setting incomplete
  • Compass sensor module
  • The CHECK AIR FILTER display is inoperative/always on
  • Wiring, terminals or connectors
  • Air filter sensor
  • Instrument cluster (IC)
  • The STOP SAFELY NOW warning is inoperative/always on (late build diesel only)
  • PCM concern
  • Instrument cluster (IC)
  • The ENGINE WARMING PLEASE WAIT XX or ENGINE WARM OK TO DRIVE display is inoperative/always on (late build diesel only)
  • PCM concern
  • Instrument cluster (IC)
  • The ENGINE TURNS OFF IN XX or ENGINE TURNED OFF warning is inoperative/always on (green state emission, late build diesel only)
  • PCM concern
  • Instrument cluster (IC)
  • The DRIVE TO CLEAN EXHAUST SYSTEM, CLEANING EXHAUST FILTER , EXHAUST FILTER DRIVE COMPLETE or REDUCED ENGINE POWER display is inoperative/always on
  • PCM concern
  • Instrument cluster (IC)
  • The distance to empty (DTE)/average fuel economy display is inoperative
  • Instrument cluster (IC)
  • CHECK the operation of the speedometer, the fuel gauge or the odometer.
    • If the speedometer, the fuel gauge and the odometer operate correctly, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • The XXX MILES/KM TO E FUEL LEVEL LOW warning is inoperative
  • Fuel gauge
  • Instrument cluster (IC)
  • VERIFY that the fuel gauge operates correctly and that there is less than approximately 3 gallons of fuel in the tank.
      NOTE: The miles to empty warning only displays at 80 km (50 miles) to empty which is equal to approximately 3-5 gallons of fuel remaining. This is a learned strategy based on fuel economy and changes from its default setting.
    • If the fuel gauge operates correctly, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • The CHECK BRAKE SYSTEM, PARK BRAKE ENGAGED or BRAKE FLUID LEVEL LOW warning is inoperative/always on
  • Instrument cluster (IC)
  • SJB
  • CHECK the operation of the brake warning indicator.
    • If the brake warning indicator operates correctly, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • The DRIVER, PASSENGER, REAR LEFT or REAR RIGHT DOOR AJAR warning is inoperative/always on
  • Interior lighting concern
  • Instrument cluster (IC)
  • CHECK the operation of the door ajar reconfigurable telltale warning indicator.
    • If the door ajar reconfigurable telltale warning indicator does not operate correctly, go to Pinpoint Test AM .
    • If the door ajar reconfigurable telltale warning indicator operates correctly, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • The CHECK CHARGING SYSTEM warning is inoperative/always on
  • Instrument cluster (IC)
  • VERIFY that the charging system warning indicator operates correctly.
    • If the charging system warning indicator does not operate correctly, go to Pinpoint Test Z .
    • If the charging system warning indicator operates correctly, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • The TIRE PRESSURE SENSOR FAULT, LOW TIRE PRESSURE or TIRE PRESSURE MONITOR FAULT warning is inoperative/always on
  • SJB
  • Instrument cluster (IC)
  • VERIFY that the tire pressure monitoring system (TPMS) warning indicator operates correctly.
    • If the TPMS reconfigurable telltale indicator does not operate correctly, go to Pinpoint Test Y .
    • If the TPMS reconfigurable telltale indicator operates correctly, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • The TRAIN LEFT FRONT, RIGHT FRONT, RIGHT REAR, INNER RGT REAR, LEFT REAR, INNER LEFT REAR, SPARE TIRE, TRAINING COMPLETE OR TIRES NOT TRAINED-REPEAT message is inoperative/always on
  • Tire training
  • If the TPMS message is always on, CARRY out the tire pressure monitoring system (TPMS) sensor training. REFER to WHEELS AND TIRES article.
 
  • SJB
  • Instrument cluster (IC)
  • If the TPMS message is never displayed, OBSERVE the operation of the TPMS warning indicator.
    • If the TPMS pressure warning indicator does not operate correctly, go to Pinpoint Test Y .
    • If the TPMS message indicator operates correctly, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • The WIRING FAULT ON TRAILER, TRAILER BRAKE MODULE FAULT or TRAILER DISCONNECTED warning is inoperative/always on
  • Instrument cluster (IC) configuration
  • Trailer brake control system
  • OBSERVE the trailer brake warning and confirm customer concern.
    • If the trailer brake warning is inoperative, VERIFY the vehicle is equipped with the trailer brake control system and that the instrument cluster (IC) is correctly configured for trailer brakes. REFER to MODULE CONFIGURATION article.
  • The DRAIN WATER SEPARATOR warning is inoperative/always on (diesel only)
  • Instrument cluster (IC)
  • CHECK the operation of the water in fuel reconfigurable telltale indicator.
    • If the water in fuel reconfigurable telltale indicator does not operate correctly, go to Pinpoint Test AF .
    • If the water in fuel reconfigurable telltale indicator operates correctly, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
Symptom Chart - Warning Chimes

Condition Possible Sources Action
  • No communication with the instrument cluster (IC)
  • Fuse(s)
  • Wiring, terminals or connectors
  • Instrument cluster (IC)
  • No communication with the smart junction box (SJB)
  • Fuse(s)
  • Wiring, terminals or connectors
  • Smart junction box (SJB)
  • All the chimes are inoperative
  • Instrument cluster (IC)
  • The chime sounds when the driver door is ajar (no key in ignition and headlamps off)
  • Wiring, terminals or connectors
  • Key-in-ignition switch (part of the ignition switch)
  • SJB
  • The key-in-ignition warning chime is inoperative
  • Wiring, terminals or connectors
  • Key-in-ignition switch (part of the ignition switch)
  • SJB
  • Instrument cluster (IC)
  • The headlamps on warning chime is inoperative
  • Door ajar indication
  • SJB
  • Instrument cluster (IC)
  • The turn signal on warning chime is inoperative
  • Instrument cluster (IC) configuration
  • VERIFY that the instrument cluster (IC) is configured for this option. REFER to MODULE CONFIGURATION article.
 
  • Odometer operation
  • Instrument cluster (IC)
  • The door ajar warning chime is inoperative
  • Wiring, terminals or connectors
  • SJB
  • Instrument cluster (IC)
  • CHECK the door ajar reconfigurable telltale warning indicator operation.
    • If the door ajar reconfigurable telltale warning indicator does not operate correctly, go to Pinpoint Test AM . TEST the system for normal operation.
    • If the door ajar reconfigurable telltale warning indicator operates correctly, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • The safety belt warning chime does not operate correctly
  • Safety belt warning indication concern
  • Instrument cluster (IC)
  • The Belt-Minder® feature does not operate correctly
  • Belt-Minder® deactivated
 
  • Safety belt warning indication concern
  • Speedometer concern
  • Instrument cluster (IC)
  • The parking brake warning chime is inoperative
  • Brake warning indication
  • Instrument cluster (IC)
  • The air bag secondary warning chime is inoperative/has activated
  • Instrument cluster (IC)
  • RETRIEVE the recorded instrument cluster (IC) DTCs from the continuous and on-demand self-tests.
    • If the instrument cluster (IC) DTC B1868 is not present, the system is operating correctly. The air bag secondary warning chime sounds only when a fault in the air bag warning indicator is present and DTC B1868 is recorded.
    • If the instrument cluster (IC) DTC B1868 is present, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
  • The message center warning chime is inoperative
  • Instrument cluster (IC)
  • VERIFY that the door ajar chime sounds when the door is first opened and that as new warning messages display, the warning chime sounds.
    • If the door ajar chime sounds when the door is first opened or when new warning messages display, the system is operating correctly at this time. The message center warning chime only sounds when the message center detects new warning messages.
    • If the door ajar chime does not sound when the door is first opened and when new warning messages display, INSTALL a new instrument cluster (IC). REFER to Instrument Cluster (IC) . TEST the system for normal operation.
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