Software Update, Basic Function - GF82.85-P-1003A

MODEL ALL (CAR) 

Overview 

This document contains information on:

• Software update in the vehicle
• Software update in the web portal
• Online map update
• Manual map update

General 

Mercedes-Benz is constantly working on the quality and topicality of the vehicle software. For example, updates are made available for the software of the navigation system, the telematics services control unit, the multimedia system and other vehicle systems.

The updates are provided free of charge. The software updates are transmitted via the telematics services control unit.

The navigation map material in the vehicle can also be updated. This update can be performed via the online map update function or manually.

Function requirements 

• Mobile phone network coverage
• The user is registered with the service center and the vehicle is linked with their account.

Software update in the vehicle 

Automatic updating can be activated/deactivated in the "Software Update" system menu in the multimedia system. If this is deactivated, the customer must consent to each new update individually. If it is activated, the software updates are installed automatically without any further request to the user. The user's general consent for software updates is given by his agreement to the General Terms and Conditions of Mercedes me.

The "Software Update" system menu in the multimedia system also displays the current status of the individual software updates. It cycles through the following statuses:

• Download:  The software is being downloaded. The speed depends on the connection quality and the volume of data.
• Installation:  The software is being installed in the system. The speed depends on the extent of the changes, i.e. primarily on the volume of data.
• Activated:  The software has been successfully installed. The process is complete.
• Error:  The process was not completed successfully. In most cases, the existing vehicle software remains unchanged and continues to function. The update is repeated automatically in most cases.

All updates can be aborted by the customer during the download. Aborting is similar to pausing and can be continued later. The customer can resume and complete the update at any time.

Software update in the web portal 

The "Software Update" service in the web portal https://me.secure.mercedes-benz.com displays all software updates already installed, pending or not installed. It also provides answers to other frequently-asked questions and further information.

Online map update 

Additional function requirements:

• A region is selected in the Customer Portal.
• Active Mercedes me connect "Online Map Update" service

This updates the map data for the country which is specified as the country of residence or stated in the Customer Portal. In order to replace the map data for all countries, the user can download these as an alternative or in addition, and then install them in the multimedia system. The map data are stored on the hard drive of the multimedia system.

The online map update is only available in countries with "Mercedes me".

Manual map update 

Additional function requirements:

• PC with Microsoft® Windows 7 or higher or Apple Mac OS 10.7 or higher
• USB flash drive with sufficient free storage capacity. The storage medium is formatted in NTFS (Windows) or Ex-FAT (Apple) format.
• Up to I/2018:  Internet browser with activated Adobe Flash and browser update.

Then:  Internet browser with JAVA support.

The manual map update for several or all regions is performed by downloading the map data onto a storage medium using a PC. This is then connected to the multimedia system control via USB (Universal Serial Bus) in order to update the installed map data.

	Further basic function
	Multimedia system control, basic function		GF82.85-P-9904A
	Control units
	Telematics services control unit, basic function	Model all (CAR) with code 362 (HERMES LTE)	GF82.85-P-9892A