Symptom Chart: Information And Message Center - Warnings
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The AWD message is always displayed | AWD concern | DIAGNOSE the AWD system. REFER to: Four-Wheel Drive Systems - Vehicles Built Up To: 11-August-2020 . |
| The active park assist message is always displayed | Active park assist concern | DIAGNOSE the active park assist system. REFER to: Parking Aid . |
| The adaptive cruise control message is always displayed | Adaptive cruise control concern | DIAGNOSE the adaptive cruise control system. REFER to: Cruise Control - Vehicles With: Adaptive Cruise Control With Lane Centering . |
| The adaptive headlamp message is always displayed | Adaptive headlamp concern | DIAGNOSE the adaptive headlamps. REFER to: Headlamps . |
| The adaptive front steering message is always displayed | Adaptive front steering concern | DIAGNOSE the adaptive front steering system. REFER to: Adaptive Steering . |
| The auto stop-start warning message is always displayed | Auto stop-start system concern | DIAGNOSE the auto stop-start system. Refer to the appropriate Engine article for the procedure. |
| A Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) fault message is always displayed | Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) system concern | DIAGNOSE the Blind Spot System (BLIS®)/Cross Traffic Alert (CTA) system. REFER to BLIND SPOT INFORMATION SYSTEM |
| A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always displayed | Message center concern Brake warning indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly and the brake warning indicator is never on, GO to Pinpoint Test L If the driver door ajar message functions correctly and the brake warning indicator is always on, GO to Pinpoint Test M |
| The charging system warning message is always displayed | Charging system concern | DIAGNOSE the charging system. REFER to CHARGING SYSTEM |
| The check fuel fill inlet message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BH |
| The check fuel door or refuel error message is always displayed (PHEV) | Refer to the Pinpoint Test | GO to Pinpoint Test BH |
| A door, liftgate or hood ajar warning message is never or always displayed | Message center concern Door ajar RTT indication concern |
DIAGNOSE the door ajar RTT. GO to Pinpoint Test O |
| The electric park brake fault message is always displayed | Message center concern Electric parking brake concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the electric parking brake. REFER to: Anti-Lock Brake System (ABS) and Stability Control . |
| The electronic door latch system warning message is always displayed | Message center concern Electronic door latch system concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the electronic door latch system. REFER to: Locks, Latches and Entry Systems . |
| The EPAS (steering system) malfunction message is always on | Message center concern EPAS system concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the EPAS. REFER to: Power Steering . |
| The engine oil life message is never displayed | Message center concern The PCM has not reached the programmed mileage/time based on the criteria required to display the message. |
NOTE:
Using the system check in the message center, verify the oil life is between 1 and 5% for the CHANGE ENGINE OIL SOON message or at 0% for the OIL CHANGE REQUIRED message. OPEN then CLOSE the driver door and VERIFY the driver door ajar message functions correctly.If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly with the oil life between 0-5%, INSTALL a new IPC. REFER to: Instrument Panel Cluster (IPC) .If the driver door ajar message functions correctly with the oil life not
at the specified value, INFORM the customer how the message center functions and how the oil life messages are set. |
| The engine oil change message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BI |
| The engine over-temperature warning message is never or always displayed | Message center concern Engine over-temperature indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the engine over-temperature RTT warning indicator. GO to Pinpoint Test Q |
| The Electric Vehicle (EV) fuel message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BK |
| The Electric Vehicle (EV) low engine use mode message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BK |
| The factory or transport mode message is always displayed | Vehicle is in factory or transport mode | PLACE the vehicle in normal operation mode. REFER to: Factory Mode Deactivation . or REFER to: Transport Mode Deactivation . |
| A forward collision warning message is always displayed | Forward collision concern | DIAGNOSE the forward collision warning system. REFER to: Collision Warning and Collision Avoidance System . |
| A hill descent control message is always displayed | Hill descent control feature concern | DIAGNOSE the hill descent control system. REFER to: Anti-Lock Brake System (ABS) and Stability Control . |
| The hill start assist not available message is always displayed | Hill start assist feature concern | DIAGNOSE the hill start assist feature. REFER to: Anti-Lock Brake System (ABS) and Stability Control . |
| The lane keeping alert system warning message (keep hands on wheel) is never or always displayed | Message center concern Lane keeping alert warning chime concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the lane keeping alert warning chime. GO to Pinpoint Test BW |
| A lane keeping system fault message is always displayed | Lane departure warning system concern | DIAGNOSE the lane keeping system. REFER to LANE KEEPING SYSTEM |
| A load shed warning message is always displayed | Message center concern Charging system indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the charging system warning indicator or charging system RTT. GO to Pinpoint Test N |
| A locking system (child lock malfunction, switches inhibited) warning message is always displayed | Locking system concern | DIAGNOSE the locking system. REFER to: Locks, Latches and Entry Systems . |
| The low fuel warning message is always displayed | Refer to the Pinpoint Test | DIAGNOSE the low fuel warning indicator. GO to Pinpoint Test W |
| The low engine oil pressure warning message is always displayed | Message center concern Low engine oil pressure indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the low engine oil pressure RTT indicator. GO to Pinpoint Test V |
| A MyKey® menu is not available or incorrect | MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed |
NOTE:
MyKey® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature. |
| The neutral tow warning is never or always displayed | Message center concern AWD system concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the AWD system. REFER to: Four-Wheel Drive Systems - Vehicles Built Up To: 11-August-2020 . |
| The parking aid message is always displayed | Parking aid system concern | OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the parking aid system. REFER to: Parking Aid . |
| The park not available message is always displayed | Electric park concern | DIAGNOSE the electric park system. REFER to the appropriate Automatic Transmission article. |
| A passive entry-start message (no key detected, key program failure, key battery low) is always displayed | PATS concern | DIAGNOSE the PATS. REFER to: Passive Anti-Theft System (PATS) . |
| A pedestrian alert warning message is always displayed | Pedestrian alert concern | DIAGNOSE the pedestrian alert system. REFER to PEDESTRIAN ALERT SYSTEM |
| The perimeter alarm message is always displayed | Message center concern Perimeter alarm concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the perimeter alarm system. REFER to: Perimeter Anti-Theft Alarm . |
| The pre-collision assist warning is always displayed | Message center concern Pre-collision assist system concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the collision assist system. REFER to: Collision Warning and Collision Avoidance System . |
| The rear seatbelt monitor warning message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BD |
| Service AdvanceTrac® warning message is always displayed | Message center concern Stability-traction control indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the stability-traction control warning indicator. GO to Pinpoint Test AE |
| A starting/ignition status message is always displayed (to start press brake) | Message center concern Push button start concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the ignition/starting system concern. REFER to: Steering Wheel and Column Electrical Components . |
| A TPMS malfunction message is always displayed | Message center concern TPMS warning indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the TPMS warning indicator. GO to Pinpoint Test AF |
| The tire training complete message is never on | TPMS sensor training incomplete |
NOTE:
This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration
. |
| A tire training message (train left front, right front, left rear or right rear tire) message is never on | TPMS warning indicator concern TPMS sensor training concern |
NOTE:
These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to Pinpoint Test AF If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration
. |
| The tires not trained message is always on | TPMS sensor training concern | This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration . |
| The trailer lighting message is always displayed | Message center concern Trailer lighting concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the trailer lamps. REFER to: Trailer Lamps . |
| The transmission not in park (shift to park) message is always displayed | Message center concern Transmission not in park warning chime concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test O If the driver door ajar message functions correctly, DIAGNOSE the PRND. GO to Pinpoint Test AA |
| The vehicle on warning message is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test BJ |