Symptom Chart: Message Center

WARNING: This page is about a different car, the 2018 Ford Focus. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Symptom Chart

Condition	Possible Sources	Actions
The message center is not operating correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AE
The message center display is blank	Refer to the Pinpoint Test	GO to Pinpoint Test A
The compass display is inoperative (with touchscreen audio)	Refer to the Pinpoint Test	GO to Pinpoint Test AF
The compass display is inoperative (without touchscreen audio)	Refer to the Pinpoint Test	GO to Pinpoint Test AG
The outside air temperature display is inoperative or incorrect (if equipped)	Refer to the Pinpoint Test	GO to Pinpoint Test AH
The auto stop-start RTT indicator is never or always on	Refer to the Pinpoint Test	DIAGNOSE the auto stop-start indicator. GO to Pinpoint Test O
The cruise control RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AI
The damper mode or drive mode RTT indicator is never or always on (RS Only)	Refer to the Pinpoint Test	GO to Pinpoint Test AJ
The performance shift or upshift RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AK
An AWD message is never or always displayed (RS only)	Refer to the Pinpoint Test	GO to Pinpoint Test AL
The BLIS fault message is never or always on	Message center concern BLIS indication concern IPC	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, DIAGNOSE the BLIS indicator. GO to Pinpoint Test P
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always on	Message center concern Brake warning indication concern IPC	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, GO to Pinpoint Test Q or GO to Pinpoint Test R
A charging system warning is never or always on	Message center concern Charging system warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, DIAGNOSE the charging system warning indicator. GO to Pinpoint Test S
A door ajar display is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AM
The engine oil change due message is never on	Message center concern The PCM has not reached the programmed mileage based on the criteria required to display the message.	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, the vehicle has not met the criteria required to display the message since the last oil life reset. EXPLAIN the oil minder function to the customer. REFER to: Warning Chimes - System Operation and Component Description .
The engine oil change due message is always on	The oil life needs reset	CARRY OUT the oil life reset procedure.
The engine over-temperature warning is always on	Message center concern Temperature gauge indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, DIAGNOSE the temperature gauge. GO to Pinpoint Test K or GO to Pinpoint Test L
An exterior lighting bulb outage message is always on	Message center concern Exterior lighting concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, REFER to: Parking, Rear and License Plate Lamps .
The lane keeping alert warning message is never or always on	Message center concern Lane keeping alert chime concern IPC	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, DIAGNOSE the lane keeping alert chime. GO to Pinpoint Test AW
A low washer fluid level display is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AO
The parking aid malfunction message is always on	Parking aid system concern	DIAGNOSE the parking aid system. Refer to the appropriate article for the procedure.
A passive key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is inoperative or always on (push button start only)	Message center concern Push button start concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, REFER to: Locks, Latches and Entry Systems - Vehicles With: One-Touch Open Driver Window . REFER to: LOCKS, LATCHES AND ENTRY SYSTEMS - VEHICLES WITH: ONE-TOUCH OPEN AND CLOSE FRONT WINDOWS
The reverse parking aid menu/display is not available (parking aid cannot be disabled)	A MyKey® is in use	The system is operating correctly. To display the reverse parking aid menu, an administrator key must be used.
The shift to park display is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AP
The stablity-traction control malfunction warning is never or always on	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, DIAGNOSE the stability-traction control indicator (sliding car icon). GO to Pinpoint Test AB
The stablity-traction control disabled warning is never on	Message center concern Stability-traction control disable indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, DIAGNOSE the stability-traction control disabled indicator (sliding car OFF icon). GO to Pinpoint Test AC
A steering malfunction message is always on	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, REFER to: Power Steering .
A TPMS malfunction message is never or always on	Message center concern TPMS warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, GO to Pinpoint Test AD
A tire training message (train left front, right front, left rear or right rear tire) message is never on	TPMS warning indicator concern TPMS sensor training concern	NOTE: These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions. If the TPMS warning indicator does not operate, GO to Pinpoint Test AD If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
The training complete message is never on	TPMS sensor training incomplete	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
The tires not trained message is always on	TPMS sensor training concern	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
A transmission malfunction display is always on	Refer to the Pinpoint Test	GO to Pinpoint Test AQ
The transport mode message is always on	Vehicle still in transport mode	CARRY OUT the procedure to disable the transport mode and PLACE the vehicle in normal operation mode. REFER to: Transport and Factory Mode Deactivation .
A vehicle starting/ignition status (press brake to start or switch ignition off press power) message is inoperative or always on (push button start only)	Message center concern Push button start concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed and the vehicle functions in all ignition modes. If the driver door ajar message does not function correctly, GO to Pinpoint Test AM If the driver door ajar message functions correctly, diagnose the ignition modes. REFER to: Steering Wheel and Column Electrical Components .