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Inspection and Verification

  1. Verify the customer concern.
  2. Visually inspect for obvious signs of mechanical or electrical damage.
    Fig 1: Visual Inspection Chart
    G01637076Courtesy of FORD MOTOR CO.
  3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
  4. If the concern is not visually evident, verify the symptom and GO to SYMPTOM CHART .
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