Chipped Paint/Scratches
NOTE:
Alternative Terminology: Stone-bruising.
Description
Broken surface finish of varying size and shape. Extent and severity will depend upon cause.
Warranty Related Cause
- Damage caused during manufacturing build process or in factory transit.
- Only considered to be warranty when found on door or other opening panel edges where transit labels are intact.
Non-warranty Related Cause(s)
- Vehicle transit damage.
- Damage resulting from inadequate security of vehicle during transit or storage.
- Accidental damage during vehicle movement at Port of Entry.
Rectification Process
- Determine if exception is permissible or not permissible. For additional information, Refer to: COSMETIC ACCEPTANCE STANDARDS
- Permissible exception does not require a repair so should be passed as CA.
- Repair any not permissible exceptions as follows:
- Most exceptions can be repaired using a brush touch up then polish.
- For exceptions in high visibility areas, flat to remove evidence of exception and re-paint as required.