Pinpoint Test A: Brake Noise
- A1: BRAKE NOISE INITIAL CHECK
- A2: CUSTOMER QUESTIONNAIRE
- Refer to the customer questionnaire
Has the vehicle been tested under the same conditions as the customer reported noise occurs?
Yes : No further action required
No : Retest the vehicle under the same conditions that match the customer's complaint
- Refer to the customer questionnaire
- A3: CHECK FOR CAMPAIGNS, BULLETINS AND SSMS
- Check the Jaguar Land Rover claims submission system to clarify if the vehicle has any outstanding campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint
Has a corresponding campaign, bulletin or SSM been located?
Yes : Complete recommendations as required
No : GO to A4
- Check the Jaguar Land Rover claims submission system to clarify if the vehicle has any outstanding campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint
- A4: BRAKE NOISE ORIGIN - FRONT OR REAR
- Confirm the origin of the brake noise, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman Chassis EAR)
Has the brake noise origin been located?
Yes : If the brake noise origin is coming from the front brakes GO to PINPOINT TEST B . If the brake noise origin is coming from the rear brakes GO to PINPOINT TEST C .
No : Raise a Technical Assistance (TA) with an attached sound file of the noise.
- Confirm the origin of the brake noise, if available using the Jaguar Land Rover approved diagnostic equipment (Steelman Chassis EAR)