Steering Column Issues

WARNING: This page does not describe the selected car, but rather 12 other vehicles, including the 2015 Jaguar XKR-S, 2015 Jaguar XKR, 2015 Jaguar XK, 2014 Jaguar XKR-S, and 2014 Jaguar XKR. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM	POSSIBLE CAUSES	ACTION
Excessive free play at steering wheel (refer to the steering linkage inspection and backlash (free play) check in this section)	Steering wheel fixings insecure	Check and tighten the steering wheel retaining bolt as required refer to Steering System - General Information
	Excess play in the steering linkage	Refer to Diagnostic Procedures
	Lower steering column universal joint pinch bolts loose	Check and tighten the lower steering column pinch bolts as required refer to: Steering System - General Information
	Excessive wear in steering column universal joints	Steering Column Noise - Noise Specific Diagnostics (Clonk/Column Knock) pinpoint tests below, refer to Pinpoint Test A .
	Steering gear mounting bolts loose or damaged	Check/tighten and install new steering gear mounting bolts as required refer to Steering System - General Information
	Wear in steering gear tie-rod end ball joints	Refer to Diagnosis And Testing
	Wear in steering gear inner ball joints	Refer to Diagnosis And Testing
	Wear in suspension ball joints/bushings	Check and install new components as required
Vehicle wanders from side to side when driven straight ahead and the steering wheel is held in a firm position	Incorrect tire pressure or tire size	Check and adjust the tire pressures as required refer to: Specifications Check and install a new tire as required
	Vehicle is unevenly or excessively loaded	Notify the customer of incorrect vehicle loading
	Incorrect toe adjustment	Check and adjust as required refer to: Suspension System - General Information
	Loose or worn steering gear tie-rod end(s)	Refer to Diagnosis And Testing
	Loose or worn suspension ball joint(s)	Check/tighten and install a new suspension ball joint assembly as required refer to: Front Suspension
	Steering column universal joint pinch bolt loose	Check/tighten the steering column universal joint pinch bolt to the correct torque refer to: Specifications
	Loose or worn rear suspension components	Check/tighten and install new rear suspension components as required refer to: Specifications
Poor self center action of the steering	Incorrect tire pressure, size or type	Check/adjust the tire pressure and install correct tire as required refer to: Specifications
	Incorrect geometry adjustment	NOTE: Dealerships must keep a copy of the BEFORE and AFTER geometry figures with job card for future reference Check and adjust as required refer to: Suspension System - General Information
	Steering column/steering column lower shaft interference	Check the steering column and steering column lower shaft are free from interference from the engine harness, sound proofing and floor covering
	Steering column shroud fouling on the steering wheel	Correctly install/align as necessary
	Steering column universal joints binding or stiff	Refer to the Steering Column Noise - Noise Specific Diagnostics (Clonk/Column Knock) pinpoint tests below, GO to pinpoint Test A .
	Steering column lower shaft floor seal incorrectly installed, binding or damaged	Correctly install or install new lower shaft as required.
	Binding or damaged steering gear tie-rod(s)	Refer to Pinpoint Tests within Section Diagnosis And Testing
	Loose, damaged or worn front suspension components	Check/tighten and install new front suspension components as required refer to Specifications
Column will not adjust Column will not move to memory position	Electrical/electronic failure	Using the manufacturer approved diagnostic system, check for related DTCs and refer to the relevant DTC index Check fuses/relays Check instrument cluster for column movement/memory related DTCs and refer to the relevant DTC index If DTCs B1C33-14, B1C35-14 are stored, and the column inches when the switch is activated and there is no memory recall function, there will be an existing fault with the circuit, if the column function is OK the fault is intermittent If DTCs B1C32-77, B1C34-77 are stored, these should be ignored in this case Check condition of wiring and connectors Carry out column calibration application using the manufacturer approved diagnostic system. The BAR code information is located in the right hand luggage compartment floor area below the carpet Check seat control memory module
	Motor locked/jammed	Check to see if mechanism has reached hard end stops Free mechanism Replace motor with appropriate service kit
Column easy entry/exit does not function	Electrical/electronic failure	Turn column adjust switch to AUTO position, check that 'Column Adjust AUTO' text is displayed in the instrument cluster message center Check steering column movement datalogger signal using the manufacturer approved diagnostic system Check fuses/relays Check instrument cluster for column movement/memory related DTCs and refer to the relevant DTC index If DTCs B1C33-14, B1C35-14 are stored, and the column inches when the switch is activated and there is no memory recall function, there will be an existing fault with the circuit, if the column function is OK the fault is intermittent If DTCs B1C32-77, B1C34-77 are stored, these should be ignored in this case Check condition of wiring and connectors Carry out column calibration application using the manufacturer approved diagnostic system. The BAR code information is located in the right hand luggage compartment floor area below the carpet Check seat control memory module for DTCs and refer to DTC index
Electromechanical steering column lock will not operate	Internal lock failure	Refer to the Appropriate system wiring diagram and test steering column lock circuit Install a new steering column lock as required
Scrape/grind noise from behind steering wheel while steering	Steering column shroud foul condition or clockspring	Correctly install the steering column shroud to eliminate the foul condition Install a new clockspring as required
	Foreign objects	Remove foreign objects from between steering column shroud and steering wheel/steering column rotating components
Click	Clockspring or steering column multifunction switch LH	Correctly install and install new components as required
Click	Loose universal joint pinch bolt	Install a new universal joint pinch bolt and tighten to correct specification refer to Steering System - General Information
Squeak	Steering column shroud joints	Apply Krytox spray to steering column shroud joints
Squeak	Clockspring	Install new clockspring as required
Knock	Loose fixings (universal joint pinch bolt and steering column fixings)	Tighten fixings to correct specification refer to Steering System - General Information
Rattle	Foreign objects	Remove foreign objects from between steering column shroud and steering wheel/steering column rotating components
Rattle	Loose fixings	Tighten steering column fixings to correct specification Steering System - General Information
Noise while adjusting column	Electric motor/solenoid	NOTE: Before carrying out repairs/replacement, assess column adjustment noise levels against other vehicles of the same model Install new components as required
Noise while adjusting column	Motor spindle/lead screw	Lubricate lead screw