Seek Stop Test

Do this test to check the performance of the audio unit's or the tuner unit's AM and FM reception. Refer to symptom troubleshooting before continuing with this test:

• Audio System Sound Is Weak Or Distorted (Display Is Normal)
• Audio Unit Power Switch Will Not Turn On (No Information Display And No Sound) (2016 2017 2018)

NOTE: 

• Aftermarket window tint, aftermarket theft-recovery devices and other aftermarket accessories may reduce radio reception.
• Changes in cloud cover and other atmosphere conditions will affect the ability of the audio unit or the tuner unit to receive radio signals.

1. Park the customer's vehicle in an open area away from buildings or other obstructions.

2. Park a known-good vehicle (same year, model, and trim level) next to the customer's vehicle, facing the same direction.

3. Start the engine in the customer's vehicle, and turn on the radio.

4. Set the FM receiver to 87.7 MHz.

5. Press the Seek + button and record the first station that the audio unit or the audio-navigation unit locks onto.

6. Press the Seek + button repeatedly, and write down each station that the audio unit or the audio-navigation unit locks onto until the station recorded in step 5 is reached again.

7. Set the AM receiver to 530 kHz.

8. Press the Seek + button, and record the first station that the audio unit or the audio-navigation unit locks onto.

9. Press the Seek + button repeatedly, and write down each station that the audio unit or the audio-navigation unit locks onto until the station recorded in step 8 is reached again.

10. Turn the vehicle to the OFF (LOCK) mode.

11. Start the engine in the known-good vehicle, and then do steps 4 thru 10 on the known-good vehicle.

12. Compare the number of stations received in steps 6 and 9 in the customer's vehicle with the number of stations received in the known-good vehicle.

• If the number of stations received is the same, or within 10 %, the tuner performance is OK. The problem may be atmospheric conditions, multi path interference, or other obstructions to the radio signal.
• If the customer's vehicle receives fewer stations by at least 10 %, Go To: 

  Poor Or No Sound With AM/FM Radio (2016 2017 2018) or

  Poor Am Or FM Radio Reception Or Interference (2016 2017 2018)