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Pinpoint Test I: The Power Tailgate Actuation Is Inoperative

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  1. Refer to POWER TAILGATE/RETRACTABLE RUNNING BOARDS for schematic and connector information.

    Normal Operation and Fault Conditions 

    REFER to: Power Tailgate - System Operation and Component Description .

    DTC Fault Trigger Conditions 

    DTC Description Fault Trigger Condition
    RGTM U3000:44 Control Module: Data Memory Failure Sets in the RGTM when an internal memory failure is detected.
    RGTM U3000:45 Control Module: Program Memory Failure Sets in the RGTM when an internal failure is detected.

    Possible Sources 

    • RGTM

  2. NOTE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage the connector.
  3. I1 RETRIEVE RGTM (REAR GATE TRUNK MODULE) DTCS (DIAGNOSTIC TROUBLE CODES)

    NOTE: Make sure the power tailgate is enabled from the message center.

    • Ignition ON.

    • Using a diagnostic scan tool, CLEAR the RGTMDTCs.

    • Wait 10 seconds.

    • Using a diagnostic scan tool, perform the RGTM self-test.

    Is DTC U3000:44 or U3000:45 recorded? 

    Yes  INSTALL a new RGTM, REFER to: Rear Gate Trunk Module (RGTM) .
    No  The system is operating correctly at this time.
  4. I2 CHECK THE TAILGATE PASSIVE ENTRY OPERATION

    NOTE: Make sure the passive entry feature is enabled from the message center.

    • Ignition OFF.

    • Close the tailgate.

    • Lock the doors using the RKE transmitter.

    • With a valid programmed passive key within 1 meter (3 feet) of the rear bumper, press the exterior tailgate release switch on the tailgate.

    Does the power tailgate open? 

    Yes  GO to  I3
    No  DIAGNOSE the tailgate passive entry feature. REFER to: Locks, Latches and Entry Systems .
  5. I3 VERIFY THE CONCERN IS PRESENT

    • Close the tailgate.

    • With the passive key within 1 meter (3 feet) of the rear bumper, press the exterior tailgate release switch on tailgate.

    Does the power tailgate open? 

    Yes  The system is operating correctly.
    No  GO to  I4
  6. I4 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

    • Disconnect and inspect all BCM connectors.

    • Repair:

      • corrosion (install new connectors or terminals - clean module pins)
      • damaged or bent pins - install new terminals/pins
      • pushed-out pins - install new pins as necessary

    • Reconnect all the BCM connectors and make sure they seat and latch correctly.

    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no TSBs address this concern, INSTALL a new BCM REFER to: Body Control Module (BCM) .
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.