Symptom Chart: Information And Message Center

WARNING: This page is about a different car, the 2020 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Condition	Possible Sources	Actions
The message center is not operating correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AQ
The LH or RH message center display is blank	Refer to the Pinpoint Test	GO to Pinpoint Test A
A virtual display is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test B
The compass is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test AR
The lane departure display is inoperative	Lane departure warning system concern	DIAGNOSE the lane keeping aid or lane keeping alert doesn't turn on or activate. REFER to: Lane Keeping System .
The DTE-Average Fuel Economy (AFE) display is inoperative	IPC	CHECK the operation of the fuel gauge, the speedometer and the odometer. If the fuel gauge does not operate correctly, GO to Pinpoint Test C If the speedometer does not operate correctly, GO to Pinpoint Test E If the odometer does not operate correctly, GO to Pinpoint Test G If the speedometer, the fuel gauge and the odometer operate correctly, . Refer to IPC Guided Routine Testing .
The DTE display is incorrect or fluctuates	Refer to the Pinpoint Test	GO to Pinpoint Test AS
The digital speedometer displays the incorrect speed	Refer to the Pinpoint Test	DIAGNOSE the speedometer. GO to Pinpoint Test E
The engine hours and engine idle hours display is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test AT
The off road and powertrain distribution display is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test AU
The outside air temperature display is incorrect or inoperative (displayed in the FCIM) (Raptor and vehicles built before March, 2018)	Refer to the Pinpoint Test	GO to Pinpoint Test AV
The outside air temperature display is incorrect or inoperative (Vehicles built March, 2018 or later)	Refer to the Pinpoint Test	GO to Pinpoint Test AW
The Raptor status display is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test AX
The terrain management display is inoperative or doesn't display the correct features (Raptor only)	Refer to the Pinpoint Test	GO to Pinpoint Test AY
The trailer information or trailer backup assist displays are never displayed	Refer to the Pinpoint Test	GO to Pinpoint Test AZ
A 4WD RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test N
The auto high beam RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test BA
The auto stop-start RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test Q
The Blind Spot Information System (BLIS®) off RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test BB
The charging system RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test T
The cruise control RTT is never on	Refer to the Pinpoint Test	GO to Pinpoint Test BC
The diesel exhaust fluid level RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test U
The DPF auto regen RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test V
The door ajar RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test W
The electronic park brake RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test X
The ELD RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test Y
The engine over-temperature RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test Z
The front fog lamp RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AC
The hill descent RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AB
The lane keeping system off RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test BE
The LH- RH turn signal RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AC
The lights on RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AC
The low fuel RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AD
The low engine oil pressure RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AE
The low engine oil pressure warning RTT warning indicator is never or always on (diesel)	Refer to the Pinpoint Test	GO to Pinpoint Test AE
The low washer fluid level RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AF
The powertrain malfunction (wrench) RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AH
The progressive range select/SelectShift® indicator is never on	Refer to the Pinpoint Test	DIAGNOSE the PRNDL indicator. GO to Pinpoint Test AI
The steering mode RTT is never on	Refer to the Pinpoint Test	GO to Pinpoint Test BF
The sport mode RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AK
The stability-traction control RTT (sliding car icon) is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AL
The stability-traction control disabled RTT (sliding car OFF icon) is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AM
A terrain management system message is always displayed (Raptor only)	Terrain management system concern	REFER to: Four-Wheel Drive Systems - Raptor, Vehicles With: 4HI-LOC Torque on Demand Transfer Case .
The TPMS RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AN
The tow haul RTT is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AK
The water in fuel RTT indicator is never or always on	Refer to the Pinpoint Test	GO to Pinpoint Test AP
A 4WD fault message is always displayed	4WD concern	DIAGNOSE the 4WD system. REFER to: Four-Wheel Drive Systems - Vehicles With: 2-Speed Torque On Demand Transfer Case , Four-Wheel Drive Systems - Vehicles With: Electronic Shift Transfer Case or REFER to: Four-Wheel Drive Systems - Raptor, Vehicles With: 4HI-LOC Torque on Demand Transfer Case .
The automatic engine idle shutdown message is never or always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test BD
The auto stop-start malfunction message is always displayed	Stop-start system concern	DIAGNOSE the auto stop-start indicator or auto stop-start RTT. GO to Pinpoint Test Q
A Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) fault message is always displayed	Blind Spot Information System (BLIS®)/Cross Traffic Alert (CTA) system concern	DIAGNOSE the Blind Spot System (BLIS®)/Cross Traffic Alert (CTA) system. REFER to: Blind Spot Information System .
A brake warning (brake fluid level low, parking brake applied or brake system malfunction) message is never or always on	Message center concern Brake warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly and the brake warning indicator is never on, GO to Pinpoint Test R If the driver door ajar message functions correctly and the brake warning indicator is always on, GO to Pinpoint Test S
The charging system warning message is never or always on	Message center concern Charging system warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the charging system warning indicator or charging system RTT. GO to Pinpoint Test T
The check fuel fill inlet message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test BG
A DPF cleaning or auto regeneration off message is never or always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test BD
The diesel exhaust fluid contamination or diesel exhaust fluid level fault message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test BD
The diesel exhaust over-temperature message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test BD
The diesel low fuel pressure message is never or always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test BD
The diesel reduced power message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test BD
An electronic parking brake message is never or always displayed	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the electronic parking brake indicator or electronic parking brake RTT. GO to Pinpoint Test X
The EPAS (steering system) malfunction message is always on	Message center concern EPAS system concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the EPAS. REFER to: Power Steering .
The engine oil change message is never displayed	Message center concern The PCM has not reached the programmed mileage/time based on the criteria required to display the message.	NOTE: Using the system check in the message center, verify that the engine oil life is between 1 and 5% for the CHANGE ENGINE OIL SOON message or at 0% for the OIL CHANGE REQUIRED message. OPEN then CLOSE the driver door and VERIFY the driver door ajar message functions correctly.If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly with the engine oil life between 0-5%, Refer to IPC Guided Routine Testing .If the driver door ajar message functions correctly with the engine oil life not at the specified value, INFORM the customer how the message center functions and how the engine oil life messages are set.
The engine oil change message is always displayed	The engine oil life needs reset	RESET the engine oil life. REFER to the Owner's Literature.
The engine on warning message is always displayed	Refer to the Pinpoint Test	GO to Pinpoint Test BQ
The engine over-temperature warning message is never or always displayed	Message center concern Engine over-temperature indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the engine over-temperature warning indicator or engine over-temperature RTT. GO to Pinpoint Test Z
The factory or transport mode message is always displayed	Vehicle is in factory or transport mode	PLACE the vehicle in normal operation mode.
A forward collision warning message is always displayed	Forward collision concern	DIAGNOSE the forward collision warning system. REFER to: Collision Warning and Collision Avoidance System .
The hill descent control malfunction message is always displayed	Hill descent control feature concern	DIAGNOSE the transmission and hill descent control feature. REFER to: Diagnosis By Symptom .
The lane keeping alert system warning message (keep hands on wheel) is never or always displayed	Message center concern Lane keeping alert warning chime concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the lane keeping alert warning chime. GO to Pinpoint Test BS
A lane departure warning system fault message is always displayed	Lane departure warning system concern	REFER to: Lane Keeping System .
A load shed warning message is always displayed	Message center concern Charging system indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the charging system warning indicator or charging system RTT. GO to Pinpoint Test T
A MyKey® menu is not available or incorrect	MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed	NOTE: MyKey® may not be compatible with non-Ford approved remote start systems. REFER to the Owner's Literature.
The check parking aid message is always displayed	Parking aid system concern	DIAGNOSE the parking aid system. Refer to the appropriate Instrumentation and Warning Systems article for the procedure.
A PATS key status (no key detected, key inside vehicle, key not inside vehicle or place key in keyholder) message is always displayed (push button start)	PATS concern	DIAGNOSE the PATS. Without push button start, REFER to: Passive Anti-Theft System (PATS) . or with push button start, REFER to: Passive Anti-Theft System (PATS) .
The perimeter alarm message is always displayed	Message center concern Perimeter alarm concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, REFER to: Perimeter Anti-Theft Alarm .
The powertrain cooling warning message is always displayed	Engine over heating concern	DIAGNOSE the engine cooling system. Refer to the appropriate Engine article for the procedure.
The PRNDL not in park (shift to park) message is always displayed	Message center concern PRNDL not in park warning chime concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the PRNDL. GO to Pinpoint Test AI
The service AdvanceTrac® malfunction warning is always displayed	Message center concern Stability-traction control indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the stability-traction control warning indicator or stability-traction control RTT. GO to Pinpoint Test AL
The tire training complete message is never on	TPMS sensor training incomplete	NOTE: This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
A TPMS malfunction message is never or always on	Message center concern TPMS warning indication concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the TPMS warning indicator or TPMS RTT. GO to Pinpoint Test AN
A tire training message (train left front, right front, left rear or right rear tire) message is never on	TPMS warning indicator concern TPMS sensor training concern	NOTE: These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to Pinpoint Test AN If the Tire TPMS warning indicator operates, CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
The tires not trained message is always on	TPMS sensor training concern	This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. REFER to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration .
A vehicle starting/ignition status (press brake to start or switch ignition off press power) message is always on	Message center concern Push button start concern	OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test W If the driver door ajar message functions correctly, DIAGNOSE the ignition/starting system concern. REFER to: Steering Wheel and Column Electrical Components .
The trailer connected message is displayed when a trailer is not connected	Trailer brake concern Trailer electrical concern	DIAGNOSE the trailer connected message is falsely displayed. REFER to: Auxiliary Brake System - Vehicles With: Trailer Brake Control .
The trailer brake module fault message is always displayed	Trailer brake module concern	DIAGNOSE the trailer braking system. REFER to: Auxiliary Brake System - Vehicles With: Trailer Brake Control .
A trailer electrical warning message is always displayed	Trailer electrical concern	DIAGNOSE the trailer lighting. REFER to: Trailer Lamps .
A wait to start warning message is always displayed	Refer to the Pinpoint Test	DIAGNOSE the glow plug system. Refer to ENGINE CONTROLS - INTRODUCTION (DIESEL) .