Symptom Chart: Handles, Locks, Latches and Entry Systems - Electrical
WARNING: This page is about a different car, the 2020 Ford F-150. However, it is still accessible from the selected car via links, so may be relevant.
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
| Condition | Possible Sources | Actions |
|---|---|---|
| All door locks are inoperative (do not lock and do not unlock) | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| A single or more than one door lock is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| The door locks operate only one way | Refer to the Pinpoint Test | GO to Pinpoint Test K |
| All door locks are inoperative from one door lock control switch | Refer to the Pinpoint Test | GO to Pinpoint Test L |
| The tailgate lock is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test M |
| The tailgate latch release is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| The doors do not lock or unlock using the keyless entry keypad | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| The keyless entry keypad illumination is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| The keyless entry keypad illumination is always on | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| The RKE transmitter is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| An individual button/feature is inoperative from the RKE transmitter | Refer to the Pinpoint Test | GO to Pinpoint Test S |
| The RKE transmitter has poor range performance | Refer to the Pinpoint Test | GO to Pinpoint Test T |
| The remote start feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test U |
| The remote start feature operates, but the remote start feedback LED is inoperative | Passive key | DISCARD the suspect passive key. PROGRAM a new passive key. REFER to: Anti-Theft Key Programming - Scan Tool . |
| The memory seat does not operate using the RKE transmitter | RKE transmitter not programmed to the memory seat | Program the RKE transmitter to the desired memory button. REFER to the Memory Function in the Owner's Literature. |
| The smart unlock is inoperative | Refer to the Pinpoint Test | For vehicles not equipped with push button start, DIAGNOSE the key-in-ignition warning chime. REFER to: Instrumentation, Message Center and Warning Chimes
. For vehicles equipped with push button start, DIAGNOSE the passive key not starting the vehicle from various areas within the interior of the vehicle. REFER to: Passive Anti-Theft System (PATS) . |
| The 2-stage door unlocking does not operate correctly | The 2-stage door unlocking is disabled | ENABLE the 2-stage door unlocking. REFER to: Staged Unlock Programming . |
| A door passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test V |
| The tailgate passive entry feature is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test W |