Symptom Chart(s)
WARNING: This page is about a different car, the 2019 Ford F-550 Super Duty, 2019 Ford F-450 Super Duty, 2019 Ford F-350 Super Duty, and 2019 Ford F-250 Super Duty. However, it is still accessible from the selected car via links, so may be relevant.
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
| Condition | Possible Causes | Actions |
|---|---|---|
| The rear parking aid camera is inoperative | Refer to the Pinpoint Test | For vehicles with a rear only parking aid camera, GO to Pinpoint Test A For vehicles with a rear parking aid camera and a CHMSL camera or a trailer camera (2 camera system), GO to Pinpoint Test E For vehicles with a rear parking aid camera, CHMSL camera, and a trailer camera (3 camera system), GO to Pinpoint Test J For vehicles with a 360 degree view camera system, GO to Pinpoint Test J |
| The FDIM displays REAR VIDEO CAMERA IS UNAVAILABLE or CAMERA IS UNAVAILABLE PLEASE CONTACT YOUR DEALERSHIP and a black screen/no image | Refer to the Pinpoint Test | For vehicles with a rear only parking aid camera, GO to Pinpoint Test A For vehicles with a rear parking aid camera and a CHMSL camera or a trailer camera (2 camera system), GO to Pinpoint Test E For vehicles with a rear parking aid camera, CHMSL camera, and a trailer camera (3 camera system), GO to Pinpoint Test J For vehicles with a 360 degree view camera system, GO to Pinpoint Test J |
| The camera system does not respond when the camera selection switch or on-screen button is pressed | Refer to the Pinpoint Test | GO to Pinpoint Test R |
| All camera views are inoperative or do not operate correctly | Refer to the Pinpoint Test | For vehicles with a rear parking aid camera and a CHMSL camera or
a trailer camera (2 camera system), GO to Pinpoint Test C For vehicles with a rear parking aid camera, CHMSL camera, and a trailer camera (3 camera system), GO to Pinpoint Test H For vehicles with the 360 degree view camera system, GO to Pinpoint Test H |
| One or more (not all) camera views are inoperative or do not operate correctly | Refer to the Pinpoint Test | DIAGNOSE the individual camera(s). For the rear camera, REFER to the rear parking aid camera is inoperative symptom in this chart. For the front camera, GO to Pinpoint Test K For the LH side camera, GO to Pinpoint Test L For the RH side camera, GO to Pinpoint Test M For the CHMSL camera, GO to Pinpoint Test F For the trailer camera, GO to Pinpoint Test G |
| Static/flashing/blinking/flickering/scrolling or rolling image/screen/scrolling horizontal lines | Refer to the Pinpoint Test | For vehicles with a rear only parking aid camera, GO to Pinpoint Test B For vehicles with a rear parking aid camera and a CHMSL camera or a trailer camera (2 camera system), GO to Pinpoint Test D For vehicles with a rear parking aid camera, CHMSL camera, and a trailer camera (3 camera system), GO to Pinpoint Test I For vehicles with a 360 degree view camera system, GO to Pinpoint Test I |
| Poor image quality (foggy/cloudy/fuzzy/blurry/hazy image or moisture/water in lens or black spots) | Refer to the Pinpoint Test | For vehicles with a rear only parking aid camera, GO to Pinpoint Test B For vehicles with a rear parking aid camera and a CHMSL camera or a trailer camera (2 camera system), GO to Pinpoint Test D For vehicles with a rear parking aid camera, CHMSL camera, and a trailer camera (3 camera system), GO to Pinpoint Test I For vehicles with a 360 degree view camera system, GO to Pinpoint Test I |
| The lower corners of the front, rear, or side camera image in the 360 degree camera view show vertical colored lines or appear greyed out | Camera alignment | PERFORM the 360 degree view camera alignment. REFER to: 360 Degree View Camera Alignment . If the concern is still present after completing the camera alignment, GO to Pinpoint Test I |
| One or more of the images in the 360 degree camera view is misaligned | Camera alignment | PERFORM the 360 degree view camera alignment. REFER to: 360 Degree View Camera Alignment . |
| Frozen screen or slow screen transitions (touchscreen only) | FDIM (with touchscreen) APIM (with touchscreen) FCDIM (without touchscreen) |
DIAGNOSE the display. Refer to the appropriate Information and Entertainment System article for the procedure. |
| Manual zoom function is inoperative (rear parking aid camera image only) | Refer to the Pinpoint Test | GO to Pinpoint Test P |
| Visual park aid alert is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test N |
| Active guidelines are inoperative or do no operate correctly (rear parking aid camera image only) | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| Fixed guidelines are inoperative or do not operate correctly (rear parking aid camera image only) | Refer to the Pinpoint Test | GO to Pinpoint Test O |
| The video delay feature is inoperative or does not operate correctly | Refer to the Pinpoint Test | GO to Pinpoint Test Q |
| All other image concerns | Refer to the Pinpoint Test | For vehicles with a rear only parking aid camera, GO to Pinpoint Test A For vehicles with a rear parking aid camera and a CHMSL camera or a trailer camera (2 camera system), GO to Pinpoint Test C For vehicles with a rear parking aid camera, CHMSL camera, and a trailer camera (3 camera system), GO to Pinpoint Test H For vehicles with the 360 degree view camera system, GO to Pinpoint Test H |