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Pinpoint Test B : Satellite Radio/SIRIUS Travel Link ™/Digital Radio Data Link Concern

WARNING: This page is about a different car, the 2018 Ford EcoSport. However, it is still accessible from the selected car via links, so may be relevant.
  1. Audio System/Navigation - AM/FM/CD/SYNC for schematic and connector information.

    Normal Operation and Fault Conditions 

    REFER to: Information and Entertainment System - System Operation and Component Description .

    When a satellite radio subscription is active, the ESN of the satellite radio receiver built into the ACM associates with the VIN.

    GFD328348Courtesy of FORD MOTOR COMPANY
    Item Part Number Description
    1 -- AM/FM1 antenna connection
    2 -- FM2 diversity antenna connection
    3 -- Satellite radio antenna connection

    DTC Fault Trigger Conditions 

    DTC Description Fault Trigger Condition
    ACM B1A89:11 Satellite Antenna: Circuit Short To Ground Sets continuous and during the on-demand self-test when the ACM detects a short to ground from the satellite radio coaxial cable.
    ACM B1A89:13 Satellite Antenna: Circuit Open Sets continuous and during the on-demand self-test when the ACM detects an open from the satellite radio coaxial cable.
    APIM U1A00:87 Private Communication Network: Missing Message Sets during the on-demand self-test when the APIM does not receive a valid response from the ACM over the SDL circuits.

    Possible Sources 

    • Expired subscription
    • Obstructions in the antenna line of sight
    • Incorrectly matched ESN
    • Wiring, terminals, or connectors
    • Lower satellite radio antenna cable (includes GPS splitter)
    • Satellite radio antenna
    • ACM

  2. NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool.
  3. NOTE: Carrying out a Master Reset of the SYNC system prior to diagnostics may resolve some satellite radio/Sirius Travel Link ™/digital radio data link concerns.

  4. B1 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U1A00:87

    • Ignition ON.

    • Using a diagnostic scan tool, carry out the APIM self-test.

    Is DTC U1A00:87 present? 

    Yes  GO to  B15
    No  For vehicles equipped with a satellite radio, GO to  B2 For vehicles not equipped with a satellite radio, GO to  B13

  5. B2 CHECK FOR PROMOTIONAL CHANNEL 184

    • Select channel 184.

    Does the satellite radio system receive channel 184 with normal sound quality? 

    Yes  GO to  B3
    No  GO to  B9

  6. B3 VERIFY AN ACTIVE SUBSCRIPTION

    • For a Sirius Radio concern, operate the audio system in satellite radio mode and observe the display.

    • For a Sirius Travel Link™ concern, access the "Subscription Info" selection in the SIRIUS Travel Link™ menu.

    Does the display indicate the subscription has expired? 

    Yes  GO to  B4
    No  For a satellite radio concern, GO to  B6 For a SIRIUS Travel Link™ concern, GO to  B7

  7. B4 CHECK THE VEHICLE SERVICE HISTORY FOR ACM (AUDIO FRONT CONTROL MODULE) REPLACEMENT

    • Check the vehicle service history and determine if the ACM was replaced.

    Does the vehicle service history indicate the ACM was recently replaced? 

    Yes  GO to  B5
    No  The subscription has expired. INSTRUCT the vehicle owner to contact SIRIUS to reactivate the subscription.

  8. B5 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE

    • Retrieve the satellite radio ESN by tuning to channel 0.

    • Contact the SIRIUS Dealer Support.

    • Make sure the VIN and the ESN SIRIUS has on the customer file match the VIN and the ESN retrieved from the vehicle.

    Does the VIN and the ESN on the SIRIUS customer file match the ESN and VIN retrieved from the vehicle? 

    Yes  The subscription has expired. INSTRUCT the vehicle owner to contact SIRIUS to reactivate the subscription.
    No  INSTRUCT the vehicle owner to contact SIRIUS to update the VIN and the ESN retrieved from the vehicle.

  9. B6 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE

    • Retrieve the satellite radio ESN by tuning to channel 0.

    • Contact the SIRIUS Dealer Support.

    • Make sure the VIN and the ESN SIRIUS has on the file match the VIN and the ESN retrieved from the vehicle.

    • Drive the vehicle to an open location free from obstacles such as tall buildings or large trees.

    • Operate the audio system in satellite radio mode.

    • NOTE: It may take up to 30 minutes for the activation signal to be received and satellite radio functions to operate.

      Request for SIRIUS to send the activation signal to the vehicle 2-3 times.

    • Operate multiple channels with the audio system in satellite radio mode.

    Does the satellite radio system receive multiple channels with normal sound quality? 

    Yes  The system is operating correctly. The concern may have been caused by the SIRIUS file information not matching the vehicle or a result of the activation signal needing to be resent.
    No  GO to  B11

  10. B7 SEND THE SIRIUS ACTIVATION SIGNAL AND RECHECK SIRIUS TRAVEL LINK™ FOR CORRECT OPERATION

    • Refer to the SIRIUS website and input the ESN to send the activation signal to the vehicle.

    • Wait 15 minutes.

    • NOTE: If the SIRIUS Travel Link™ features have not updated, input the ESN again to re-send/refresh the signal.

      Operate various SIRIUS Travel Link™ features and observe their functionality.

    Does the SIRIUS Travel Link™ operate correctly? 

    Yes  The system is operating correctly at this time.
    No  GO to  B8

  11. B8 ALLOW THE CATEGORIES TO UPDATE AND THEN CHECK SIRIUS TRAVEL LINK™ FOR CORRECT OPERATION

    NOTE: The frequency of category updates varies and depends on the category and the SIRIUS infrastructure data load.

    • Drive the vehicle to an outdoor location that is free from obstacles such as tall buildings and large trees.

    • Operate various SIRIUS Travel Link™ features and observe their functionality.

    Does SIRIUS Travel Link™ operate correctly? 

    Yes  The system is operating correctly at this time. The concern was a result of obstructions in the antenna line of sight.
    No  GO to  B11

  12. B9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE

    • Ignition OFF.

    • Disconnect the satellite radio antenna cable at the ACM.

    • Ignition ON.

    • NOTE: Refer to the diagram at the beginning of this test to identify the correct cable connection to the ACM.

      Using the female Flex Probe 300-08058 (0.5 mm x 0.5 mm) or equivalent, measure:

      Positive Lead Measurement / Action Negative Lead
      Satellite cable core
      (component side) 
      GFD328349Courtesy of FORD MOTOR COMPANY
      		 Ground

    Is the voltage between 4.7 and 5.8 volts? 

    Yes  GO to  B10
    No  GO to  B19

  13. B10 CHECK FOR VOLTAGE TO THE SATELLITE ANTENNA/GPS (GLOBAL POSITIONING SYSTEM) ANTENNA

    • Ignition OFF.

    • Connect the satellite radio antenna cable at the ACM.

    • Disconnect the satellite radio antenna cable at the GPS/satellite antenna.

    • Ignition ON.

    • Using the female Flex Probe 300-08058 (0.5 mm x 0.5 mm) or equivalent, measure:
      Positive Lead Measurement / Action Negative Lead
      GFD328350Courtesy of FORD MOTOR COMPANY

      GPS antenna cable core at the antenna, cavity 2
      GFD328349Courtesy of FORD MOTOR COMPANY
      		 Ground

    Is the voltage between 4.7 and 5.8 volts? 

    Yes  GO to  B11
    No  IDENTIFY the cable with the open or short. INSTALL a new GPS/satellite radio cable for the one in question.

  14. B11 ISOLATE THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA SPLITTER CABLE

    • INSTALL a new GPS/satellite radio antenna splitter cable.

    • For a satellite radio concern, check the operation of the satellite radio function.

    • For a Sirius Travel Link™ concern, check the operation of the Sirius Travel Link™.

    Does the system in question operate correctly? 

    Yes  The repair is complete. The concern was caused by the original GPS/satellite radio antenna splitter cable.
    No  GO to  B12

  15. B12 CHECK THE ANTENNA BASE AND MOUNTING SURFACE

    • Inspect for corrosion on the audio unit antenna base and the vehicle mounting surface.

    Is antenna base and mounting free of corrosion? 

    Yes  GO to  B14
    No  REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. INSTALL the antenna and make sure the correct torque value is used when tightening the fastener.

  16. B13 VERIFY THE COMPASS OPERATES CORRECTLY

    • Ignition ON.

    • Check the operation of the compass and make sure it operates correctly.

    Does the compass operate correctly? 

    Yes  GO to  B14
    No  GO to Pinpoint Test S 

  17. B14 ISOLATE THE SATELLITE RADIO ANTENNA

    • Install a new audio unit antenna.

    • For a satellite radio concern, check the operation of the satellite radio function.

    • For a Sirius Travel Link™ concern, check the operation of the Sirius Travel Link™.

    • For a digital radio data link concern, check the operation of the digital radio data link.

    Does the system in question operate correctly? 

    Yes  The system is operating correctly. The concern was caused by the original audio unit antenna.
    No  GO to  B15

  18. B15 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TO GROUND

    • Ignition OFF.

    • Disconnect ACM C240B.

    • Disconnect APIM C2383A.

    • Measure:
      Positive Lead Measurement / Action Negative Lead
      Refer to C240B-18
      GFD328352Courtesy of FORD MOTOR COMPANY
      		 Ground
      Refer to C240B-29
      GFD328352Courtesy of FORD MOTOR COMPANY
      		 Ground

    Are the resistances greater than 10, 000 ohms? 

    Yes  GO to  B16
    No  REPAIR the circuit in question.

  19. B16 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TO VOLTAGE

    • Ignition ON.

    • Measure:
      Positive Lead Measurement / Action Negative Lead
      Refer to C240B-18
      GFD328349Courtesy of FORD MOTOR COMPANY
      		 Ground
      Refer to C240B-29
      GFD328349Courtesy of FORD MOTOR COMPANY
      		 Ground

    Is any voltage present? 

    Yes  REPAIR the circuit in question.
    No  GO to  B17

  20. B17 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TOGETHER

    • Ignition OFF.

    • Measure:
      Positive Lead Measurement / Action Negative Lead
      Refer to C240B-18
      GFD328352Courtesy of FORD MOTOR COMPANY
      		 Refer to C240B-29

    Is the resistance greater than 10, 000 ohms? 

    Yes  GO to  B18
    No  REPAIR the circuits.

  21. B18 CHECK THE SERIAL DATA CIRCUITS FOR AN OPEN

    • Measure:
      Positive Lead Measurement / Action Negative Lead
      Refer to C240B-18
      GFD328352Courtesy of FORD MOTOR COMPANY
      		 Refer to C2383A-51
      Refer to C240B-29
      GFD328352Courtesy of FORD MOTOR COMPANY
      		 Refer to C2383A-52

    Are the resistances less than 3 ohms? 

    Yes  GO to  B19
    No  REPAIR the circuit in question.

  22. B19 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

    • Ignition ON.

    • Disconnect and inspect all ACM connectors.

    • Repair:

      • Corrosion (clean module pins or install new connectors or terminals)
      • Damaged or bent pins (install new terminals or pins)
      • Pushed-out pins (install new pins as necessary)

    • Reconnect the ACM connectors. Make sure they seat and latch correctly.

    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new ACM. REFER to: Audio Front Control Module (ACM) . TEST the system for normal operation. If the concern is still present, GO to  B20
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

  23. B20 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

    • Ignition OFF.

    • Disconnect and inspect the APIM connector.

    • Repair:

      • Corrosion (clean module pins or install new connectors or terminals)
      • Damaged or bent pins (install new terminals or pins)
      • Pushed-out pins (install new pins as necessary)

    • Reconnect the APIM connector. Make sure it seats and latches correctly.

    • Operate the system and determine if the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, Refer to APIM GUIDED ROUTINE TESTING
    No  The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.
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