Symptom Chart
WARNING: This page is about a different car, the 2018 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.
Symptom Chart: Power Liftgate
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
| Condition | Possible Sources | Actions |
|---|---|---|
| The power liftgate does not operate from a RKE transmitter | Refer to the Pinpoint Test | DIAGNOSE the inoperative RKE transmitter button. REFER to: Locks, Latches and Entry Systems . |
| The power liftgate passive entry feature is inoperative | Refer to the Pinpoint Test | DIAGNOSE the inoperative liftgate passive entry feature. REFER to: Locks, Latches and Entry Systems . |
| The power liftgate does not unlatch | Refer to the Pinpoint Test | GO to Pinpoint Test A |
| The liftgate unlatches but the power liftgate is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test B |
| The power liftgate is inoperative from one of the power liftgate control switches | Refer to the Pinpoint Test | GO to Pinpoint Test C |
| The power liftgate stops in the secondary latch position or the latch does not cinch | Refer to the Pinpoint Test | GO to Pinpoint Test D |
| The power liftgate stops during power open operation | Mechanical binding The vehicle was started or taken out of park during a power open operation |
Manually OPERATE the liftgate and CHECK for mechanical binding. If mechanical binding exists, REPAIR as necessary. If no mechanical binding is found, INITIALIZE the power liftgate. REFER to: Power Liftgate Initialization . |
| The power liftgate stops and chimes at the full open position | The power liftgate lost its full open position due to a mechanical repair (hinge adjustment, liftgate striker adjustment, liftgate motor adjusted or repaired) | INITIALIZE the power liftgate. REFER to: Power Liftgate Initialization . |
| The power liftgate reverses during a power close operation | Refer to the Pinpoint Test | GO to Pinpoint Test E |
| The power liftgate anti-pinch strip does not stop or reverse the liftgate | Refer to the Pinpoint Test | GO to Pinpoint Test F |
| The power liftgate does not power close (power open OK) | Refer to the Pinpoint Test | GO to Pinpoint Test G |
| The power liftgate does not power open (power close OK) | Refer to the Pinpoint Test | GO to Pinpoint Test H |
| The power liftgate closes (with a continuous chime) immediately after a power open | Refer to the Pinpoint Test | GO to Pinpoint Test I |
| The power liftgate hands-free actuation is inoperative | Refer to the Pinpoint Test | GO to Pinpoint Test J |
| The power liftgate has excessive noise during operation | Mechanical binding Liftgate alignment |
Manually OPERATE the liftgate and CHECK for mechanical binding. If mechanical binding exists, REPAIR as necessary. If no mechanical binding is found, ALIGN the liftgate. REFER to: Liftgate Alignment . |