Symptom Chart: Message Center
Diagnostics in this article assume a certain skill level and knowledge of Ford-specific diagnostic practices. Refer to: Diagnostic Methods .
Symptom Chart
| Condition | Possible Sources | Actions |
|---|---|---|
| The message center is not operating correctly | Refer to the Pinpoint Test | GO to Pinpoint Test AF |
| The message center display is blank | IPC concern IPC |
NOTE:
If the message center display went blank following a software reflash, the software has been corrupted. Reflash the IPC software to correct the corrupted software. VERIFY the IPC gauges and indicators are functioning correctly.If the IPC gauges and indicators are not functioning correctly, GO to Pinpoint Test A If the IPC gauges and indicators are functioning correctly, |
| The compass is inoperative (without touchscreen audio) | Refer to the Pinpoint Test | GO to Pinpoint Test AG |
| The compass is inoperative (with touchscreen audio) | Refer to the Pinpoint Test | GO to Pinpoint Test AH |
| The outside air temperature display is inoperative or incorrect | Refer to the Pinpoint Test | GO to Pinpoint Test AI |
| The PRNDL display is never on or never displays P | Refer to the Pinpoint Test | GO to Pinpoint Test AJ |
| The select shift display does not display the selected range | Refer to the Pinpoint Test | GO to Pinpoint Test AJ |
| The DTE display is incorrect or fluctuates | Refer to the Pinpoint Test | GO to Pinpoint Test AK |
| The cruise control set speed display or Reconfigurable Telltale (RTT) is never on | Refer to the Pinpoint Test | GO to Pinpoint Test AL |
| The lane keeping alert system Reconfigurable Telltale (RTT) is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AM |
| The airbag malfunction warning message is displayed | IPC | Using a diagnostic scan tool, PERFORM the IPC self-test. If DTC B1A14:11 or DTC B1A14:13 is present, If DTC B1A14:11 or DTC B1A14:13 is not present, the system is operating correctly. The airbag malfunction warning message only when a fault in the airbag warning indicator is present and DTC B1A14:11 or DTC B1A14:13 is recorded. |
| A brake warning (parking brake applied or brake system malfunction) message is never or always displayed | Message center concern Brake warning indication concern |
OPEN then CLOSE the driver and passenger doors and VERIFY the driver and passenger door ajar messages display correctly with the doors open and closed. If the driver and passenger door ajar messages do not function correctly, GO to Pinpoint Test A If the driver and passenger door ajar messages function correctly, GO to Pinpoint Test L (never on) or GO to Pinpoint Test M (always on). |
| A charging system message is always displayed | Message center concern Charging system warning indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, GO to Pinpoint Test N |
| The check fuel fill inlet message is never or always displayed | Message center concern Fuel fill inlet stuck open Evaporative emissions concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, DIAGNOSE all PCM evaporative emission Diagnostic Trouble Codes (DTCs). Refer to Engine Controls - Powertrain DTC Charts & Descriptions (Except Diesel & Hybrid) or Engine Controls - Powertrain DTC Charts & Descriptions (Diesel) . |
| A diesel exhaust fluid warning message is always displayed | Message center concern Diesel exhaust fluid concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, DIAGNOSE all PCM diesel exhaust fluid Diagnostic Trouble Codes (DTCs). Refer to Engine Controls - Powertrain DTC Charts & Descriptions (Except Diesel & Hybrid) or Engine Controls - Powertrain DTC Charts & Descriptions (Diesel) . |
| A diesel particulate filter (regen) message is always displayed | Message center concern Diesel particulate filter concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, DIAGNOSE all PCM diesel particulate filter Diagnostic Trouble Codes (DTCs). Refer to Engine Controls - Powertrain DTC Charts & Descriptions (Except Diesel & Hybrid) or Engine Controls - Powertrain DTC Charts & Descriptions (Diesel) . |
| A door ajar warning message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AN |
| The engine oil change required message is always displayed | Engine oil life monitor needs reset | RESET the engine oil life monitor. REFER to the Owner's Literature. |
| The engine over-temperature warning is never or always displayed | Temperature gauge indication concern IPC |
OPEN then CLOSE the driver door and VERIFY the door ajar message center warning functions correctly. If the door ajar message center warning does not function correctly, If the door ajar message center warning functions correctly, diagnose the temperature gauge. GO to Pinpoint Test H |
| A engine service message is always displayed | Message center concern MIL indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, DIAGNOSE the MIL GO to Pinpoint Test Z |
| An exterior lighting bulb outage message is always displayed | Message center concern Exterior lighting concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, REFER to: Parking, Rear and License Plate Lamps . |
| The factory-transport message is always displayed | Vehicle still in factory or transport mode | CARRY OUT the procedure to disable the factory mode and PLACE the vehicle in normal operation mode. Refer to: Transport And Factory Mode Deactivation . |
| A hill start assist message is never or always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AO |
| A lane keeping alert system message is always displayed | Lane keeping alert system concern Message center concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, DIAGNOSE the lane keeping system. GO to Pinpoint Test AM |
| The low washer fluid level message is never or always on | Refer to the Pinpoint Test | GO to Pinpoint Test AP |
| A MyKey® menu is not available or incorrect | MyKey® programmed key in use Number of keys set to unlimited mode Non-Ford approved remote start system installed |
NOTE:
MyKey® may not be compatible with non-Ford approved remote start systems. REFER to MyKey® in the Owner's Literature. |
| The parking aid malfunction message is always displayed | Message center concern Parking aid system concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, DIAGNOSE the parking aid system. If equipped with a video camera, REFER to: Parking Aid - System Operation and Component Description . If not equipped with a video camera, REFER to: Parking Aid . |
| A PATS message is always displayed | Message center concern PATS concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, DIAGNOSE the PATS system. Refer to: Passive Anti-Theft System (PATS) . |
| The PRNDL not in park message is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AQ |
| The stability-traction control malfunction warning is never or always displayed | Message center concern Stability-traction control indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, GO to Pinpoint Test AB |
| The stability-traction control disabled warning is never displayed | Message center concern Stability-traction control disable indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, GO to Pinpoint Test AC |
| A TPMS malfunction message is never or always displayed | Message center concern TPMS warning indication concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, DIAGNOSE the TPMS warning indicator. GO to Pinpoint Test AE |
| A tire training message (train left front, right front, left rear or right rear tire) message is never displayed | TPMS warning indicator concern TPMS sensor training concern |
NOTE:
These messages only appear during the TPMS sensor training procedure. VERIFY the TPMS warning indicator functions.If the TPMS warning indicator does not operate, GO to Pinpoint Test AE If the TPMS warning indicator operates, CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration
. |
| The training complete message is never displayed | TPMS sensor training incomplete |
NOTE:
This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration
. |
| The tires not trained message is always displayed | TPMS sensor training concern |
NOTE:
This message only appears during the TPMS sensor training procedure. CARRY OUT the TPMS sensor training. Refer to: Tire Pressure Monitoring System (TPMS) Sensor Location Calibration
. |
| A transmission malfunction display is always displayed | Refer to the Pinpoint Test | GO to Pinpoint Test AR |
| The water in fuel message is always displayed | Message center concern Water in fuel concern |
OPEN then CLOSE the driver door and VERIFY the driver door ajar message displays correctly with the door open and closed. If the driver door ajar message does not function correctly, GO to Pinpoint Test A If the driver door ajar message functions correctly, DIAGNOSE all PCM water in fuel Diagnostic Trouble Codes (DTCs). Refer to Engine Controls - Powertrain DTC Charts & Descriptions (Except Diesel & Hybrid) or Engine Controls - Powertrain DTC Charts & Descriptions (Diesel) . |