Symptom Chart - General Audio System

WARNING: This page is about a different car, the 2012 Ford Pickup, 2012 Ford F550 Super Duty, 2012 Ford F450 Super Duty, and 2012 Ford Cab & Chassis. However, it is still accessible from the selected car via links, so may be relevant.

GENERAL AUDIO SYSTEM

Condition	Possible Sources	Action
No communication with the Audio Front Control Module (ACM)	Fuse Wiring, terminals or connectors ACM	REFER to MODULE COMMUNICATIONS NETWORK .
No communication with the Accessory Protocol Interface Module (APIM)	Fuse Wiring, terminals or connectors APIM	REFER to MODULE COMMUNICATIONS NETWORK .
No communication with the Global Positioning System Module (GPSM) (vehicles without navigation)	Fuse Wiring, terminals or connectors GPSM	REFER to MODULE COMMUNICATIONS NETWORK .
The Audio Front Control Module (ACM) backlighting does not operate correctly	Illumination system concern ACM	REFER to INSTRUMENT CLUSTER AND PANEL ILLUMINATION .
The CD player is inoperative/does not operate correctly	CD ACM	INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format or damage. INSERT a known good CD and TEST the system. If the system operates correctly, the concern was caused by a damaged CD. If the system does not operate correctly, INSTALL a new ACM. REFER to AUDIO CONTROL MODULE (ACM) . TEST the system for normal operation.
The jukebox feature does not operate correctly - vehicles with navigation only	Customer error ACM	NOTE: The ACM cannot rip (record) MP3 files from a disc. Refer to the Owner's Literature for acceptable disc formats. CARRY OUT various functions using the jukebox feature. REFER to the Owner's Literature. If the system operates correctly, the concern may have been caused by customer error. INSTRUCT the customer on the correct operation of the jukebox system. If the system does not operate correctly, INSTALL a new ACM. REFER to AUDIO CONTROL MODULE (ACM) . TEST the system for normal operation.
The Audio Front Control Module (ACM) does not respond to touchscreen or button presses The Audio Front Control Module (ACM) does not respond to touchscreen or button presses	Communication network concern ACM	GO to PINPOINT TEST P .
An individual Audio Front Control Module (ACM) touchscreen display/function is inoperative/does not operate correctly - vehicles with navigation An individual Audio Front Control Module (ACM) touchscreen display/function is inoperative/does not operate correctly - vehicles with navigation	Communication network concern ACM	GO to PINPOINT TEST Q .
Loud popping sound when cycling the ignition Loud popping sound when cycling the ignition	Fuse Wiring, terminals or connectors Subwoofer (Premium audio) ACM	GO to PINPOINT TEST I .
The steering wheel controls are inoperative/do not operate correctly The steering wheel controls are inoperative/do not operate correctly	Wiring, terminals or connectors Clockspring Steering wheel controls Steering Column Control Module (SCCM)	GO to PINPOINT TEST D .
The speed sensitive volume does not operate correctly The speed sensitive volume does not operate correctly	Speed sensitive volume setting Vehicle Speed Sensor (VSS) signal concern ACM	GO to PINPOINT TEST K .
The audio input jack is inoperative/does not operate correctly The audio input jack is inoperative/does not operate correctly	Wiring, terminals or connectors Audio input jack APIM (vehicles with the SYNC® system) ACM (vehicles without the SYNC® system or Ford Work Solutions™) In-dash computer (Ford Work Solutions™)	GO to PINPOINT TEST E .
Voice recognition is inoperative/does not operate correctly Voice recognition is inoperative/does not operate correctly	Fuse Wiring, terminals or connectors Microphone Steering wheel controls SCCM APIM	GO to PINPOINT TEST S .
The audio does not reduce when the parking aid tone sounds The audio does not reduce when the parking aid tone sounds	Parking aid system concern ACM	GO to PINPOINT TEST U .