Know/Understand the Concern
WARNING: This page is about a different car, the 2012 Ford F550 Super Duty and 2012 Ford F450 Super Duty. However, it is still accessible from the selected car via links, so may be relevant.
In order to diagnose a concern correctly, the customer complaint or condition must first be understood. Customer contact may be required in order for the technician to begin to verify the concern. The conditions when the concern occurs must also be understood, for example:
- Hot or cold vehicle temperature
- Hot or cold ambient temperature
- Vehicle driving conditions
After understanding when and how the concern occurs, proceed to VERIFY THE CONDITION .