Know and Understand the Concern
WARNING: This page is about a different car, the 2011 Ford Pickup, 2011 Ford F550 Super Duty, 2011 Ford F450 Super Duty, and 2011 Ford Cab & Chassis. However, it is still accessible from the selected car via links, so may be relevant.
In order to correctly diagnose a concern, first understand the customer concern or condition. Customer contact may be required in order to begin to verify the concern. Understand the conditions, including when the concern occurs. For example:
- Hot or cold vehicle temperature
- Hot or cold ambient temperature
- Vehicle driving conditions
- Vehicle loaded/unloaded
After understanding when and how the concern occurs, proceed to Verification of Condition.