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DTC B1321-87: Lost Communication with EMV Missing Message [01/2019 - 09/2022]: Procedure

WARNING: This page is about a different car, the 2022 Toyota Corolla, 2021 Toyota Corolla, and 2020 Toyota Corolla. However, it is still accessible from the selected car via links, so may be relevant.
  1. CHECK FOR DTC (AUDIO AND VISUAL SYSTEM) 
    1. Check if audio and visual system DTCs are output.

      Body Electrical > Navigation System > Trouble Codes 

      Result

      Result Proceed to
      DTCs are not output A
      DTCs are output B

    Result: 

    GO TO AUDIO AND VISUAL SYSTEM. Refer to  DIAGNOSTIC TROUBLE CODE CHART [01/2019 - 04/2020]  , or refer to  DIAGNOSTIC TROUBLE CODE CHART [04/2020 - 09/2022] 

    Result: 

    See step  2

  2. CHECK FOR DTC (AUDIO AND VISUAL SYSTEM) 
    1. Disconnect the I4 combination meter assembly connector.
    2. Check if audio and visual system DTCs are output.

      Body Electrical > Navigation System > Trouble Codes 

      HINT: 

      If audio and visual system DTCs are output, it can be judged that the radio receiver assembly could perform local bus communication line diagnosis, therefore the audio and visual system may not be malfunctioning.

      Result

      Result Proceed to
      DTCs are not output A
      DTCs are output B

    Result: 

    REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY. Refer to  REMOVAL [01/2019 - 03/2019]  , or refer to  REMOVAL [03/2019 - 09/2022] 

    Result: 

    REPLACE COMBINATION METER ASSEMBLY. Refer to  REMOVAL [01/2019 - 03/2019]  , or refer to  REMOVAL [03/2019 - 09/2022]