How To Proceed With Troubleshooting [11/2018 - ]: Procedure

Result

Result: 

NEXT 

See step  2

Result

Result: 

NEXT 

See step  3

1. Measure the auxiliary battery voltage with the ignition switch off.

   Standard voltage

   11 to 14 V

   If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  4

1. Check if CAN communication DTCs are output.

   for HV Model: Refer to DIAGNOSIS SYSTEM [11/2018 - 02/2019] , or refer to DIAGNOSIS SYSTEM [02/2019 - 10/2019] , or refer to DIAGNOSIS SYSTEM [10/2019 - 06/2020] , or refer to DIAGNOSIS SYSTEM [06/2020 - 08/2020] , or refer to DIAGNOSIS SYSTEM [08/2020 - 12/2021] , or refer to DIAGNOSIS SYSTEM [12/2021 - 10/2022] , or refer to DIAGNOSIS SYSTEM [10/2022 - 10/2023] , or refer to DIAGNOSIS SYSTEM [10/2023 - 11/2024] , or refer to DIAGNOSIS SYSTEM [11/2024 - ]

   for Gasoline Model: Refer to DIAGNOSIS SYSTEM [11/2018 - 02/2019] , or refer to DIAGNOSIS SYSTEM [02/2019 - 10/2019] , or refer to DIAGNOSIS SYSTEM [10/2019 - 08/2020] , or refer to DIAGNOSIS SYSTEM [08/2020 - 12/2021] , or refer to DIAGNOSIS SYSTEM [12/2021 - 10/2022] , or refer to DIAGNOSIS SYSTEM [10/2022 - 10/2023] , or refer to DIAGNOSIS SYSTEM [10/2023 - 11/2024] , or refer to DIAGNOSIS SYSTEM [11/2024 - ]

   Result

   Result	Proceed to
   CAN communication DTCs are not output.	A
   CAN communication DTCs are output.	B

Result: 

B 

GO TO CAN COMMUNICATION SYSTEM 

for HV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - 02/2019] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [02/2019 - ]

for Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - ]

Result: 

A 

See step  5

1. Check for DTCs and note any codes that are output.

   Refer to DTC CHECK / CLEAR [11/2018 - ]

   Body Electrical > Combination Meter > Trouble Codes 

2. Clear the DTCs.

   Refer to DTC CHECK / CLEAR [11/2018 - ]

   Body Electrical > Combination Meter > Clear DTCs 

3. Recheck for DTCs. Try to reproduce the DTCs by duplicating the conditions indicated by the DTCs.

   Refer to DTC CHECK / CLEAR [11/2018 - ]

   Body Electrical > Combination Meter > Trouble Codes 

   Result

   Result	Proceed to
   DTCs are not output (Fault can be simulated)	A
   DTCs are not output (Fault cannot be simulated)	B
   DTCs are output.	C

Result: 

B 

USE SIMULATION METHOD TO CHECK 

Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2018 - ]

Result: 

C 

GO TO DIAGNOSTIC TROUBLE CODE CHART 

Refer to DIAGNOSTIC TROUBLE CODE CHART [11/2018 - 02/2019] , or refer to DIAGNOSTIC TROUBLE CODE CHART [02/2019 - 08/2020] , or refer to DIAGNOSTIC TROUBLE CODE CHART [08/2020 - 12/2021] , or refer to DIAGNOSTIC TROUBLE CODE CHART [12/2021 - 10/2022] , or refer to DIAGNOSTIC TROUBLE CODE CHART [10/2022 - ]

Result: 

A 

See step  6

Result

Result: 

NEXT 

See step  7

Result

Result: 

NEXT 

See step  8

1. Refer to Problem Symptoms Table.

   Refer to PROBLEM SYMPTOMS TABLE [11/2018 - 08/2020] , or refer to PROBLEM SYMPTOMS TABLE [08/2020 - 10/2022] , or refer to PROBLEM SYMPTOMS TABLE [10/2022 - ] 

   Result

   Result	Proceed to
   Fault is not listed in Problem Symptoms Table.	A
   Fault is listed in Problem Symptoms Table.	B

Result: 

B 

GO TO PROBLEM SYMPTOMS TABLE 

Refer to PROBLEM SYMPTOMS TABLE [11/2018 - 08/2020] , or refer to PROBLEM SYMPTOMS TABLE [08/2020 - 10/2022] , or refer to PROBLEM SYMPTOMS TABLE [10/2022 - ] 

Result: 

A 

See step  9

Result

Result: 

NEXT 

See step  10

Result

Result: 

NEXT 

See step  11

Result

Result: 

NEXT 

END