Green Indicator Remains Off [03/2017 - 09/2019]: Procedure

1. After the engine switch is turned on (IG) and the manual (SOS) switch red indicator has come on for 2 seconds, confirm that the manual (SOS) switch green indicator comes on for 2 seconds.

   OK

   Green indicator comes on.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

See step  6

Result: 

OK 

See step  2

1. Confirm the indicator status 5 seconds after the engine switch is turned on (IG).

   Result

   Result	Proceed to
   Green indicator remains on	A
   Green indicator remains off	B
   Red and Green indicators both flash (1 second intervals, for 20 seconds)	C

   HINT: 

   If red and green indicators are flashing, the system is in shipping mode, so the system should be changed to either active mode or deactive mode.

Result: 

A 

CHECK FOR INTERMITTENT PROBLEMS. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - 06/2017]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [06/2017 - 08/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2018 - 09/2019] 

Result: 

C 

CHANGE SUBSCRIPTION MODE 

Result: 

B 

See step  3

1. Turn the engine switch off.
2. Connect the Techstream to the DLC3.
3. Turn the engine switch on (IG) and wait for 10 seconds.
4. Turn the Techstream on.
5. Select "Vehicle Inquiry" and input the VIN.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  4

1. Confirm the indicator status at 5 seconds after the engine switch is turned on (IG).

   Result

   Result	Proceed to
   Green indicator remains on	A
   Green indicator remains off	B

Result: 

A 

END 

Result: 

B 

See step  5

1. Replace the DCM (Telematics Transceiver).

   Refer to REMOVAL [03/2017 - 09/2019]

   NOTE:

   • The engine switch must be off.
   • Do not swap the DCM (Telematics Transceiver) with one from another vehicle.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

PERFORM DCM ACTIVATION. Refer to  DCM ACTIVATION [03/2017 - 09/2019] 

1. Turn the engine switch off.
2. Connect the Techstream to the DLC3.
3. Turn the engine switch on (IG) and wait for 10 seconds.
4. Turn the Techstream on.
5. Perform "Health Check" and check for current DTCs.

   Refer to HEALTH CHECK [03/2017 - 09/2019]

   Result

   Result	Proceed to
   DTCs are not output	A
   DTCs are output	B

Result: 

B 

GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [03/2017 - 06/2017]  , or refer to  DIAGNOSTIC TROUBLE CODE CHART [06/2017 - 09/2019] 

Result: 

A 

See step  7

1. Replace the DCM (Telematics Transceiver).

   Refer to REMOVAL [03/2017 - 09/2019]

   NOTE:

   • The engine switch must be off.
   • Do not swap the DCM (Telematics Transceiver) with one from another vehicle.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

PERFORM DCM ACTIVATION. Refer to  DCM ACTIVATION [03/2017 - 09/2019]