Unable To Connect To Call Center [08/2019 - ]: Procedure

1. Move the vehicle.
   1. If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.

      OK

      Same problem does not occur.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

See step  2

1. Turn the engine switch off.
2. Connect the Techstream to the DLC3.
3. Turn the engine switch on (IG) and wait for 10 seconds or more.
4. Turn the Techstream on.
5. Clear the DTCs.

   Refer to DTC CHECK / CLEAR [08/2019 - ]

6. Check for DTCs and check that no DTCs are output.

   OK

   No DTCs are output.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [08/2019 - ] 

Result: 

OK 

See step  3

1. Check "DCM Operation History".

   Refer to DCM OPERATION HISTORY [08/2019 - ]

   Result

   Result	Proceed to
   Electric Level is weak (Level 0 or Level 1)	A
   No problems with signal strength or communication	B

   HINT: 

   If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.

Result: 

B 

CONTACT SERVICE CENTER 

Result: 

A 

See step  4

1. Replace the DCM (telematics transceiver) with a new one.

   Refer to REMOVAL [08/2019 - ]

   NOTE:

   • The engine switch must be off.
   • Do not exchange the DCM (telematics transceiver) with one from another vehicle.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

PERFORM DCM ACTIVATION. Refer to  DCM ACTIVATION [08/2019 - ]